The 25 Best Auto Insurance Companies in America for 2020
Last Updated on October 15, 2020
Choosing the right auto insurance company is a challenging process. With so many different companies out there all offering similar coverage packages, deciding who to buy from can become quite overwhelming.
Which insurer best suits your needs? Which insurer has the most affordable auto insurance premiums? Which insurer has the best customer service and the best claims filing process?
We understand you might have a lot of questions regarding your purchase. Luckily, we’ve done the research and compiled a detailed list of the top 25 best auto insurance companies in the United States for 2020 to help simplify your decision.
The rankings are based on JD Power scores, AM Best Financial grades, and a mix of other miscellaneous criteria.
Please click on the company name below to see an overview of its pros & cons, its industry ratings, and its contact information.
- Amica Mutual
- USAA
- Auto-Owners Insurance
- NJM Insurance Company
- Erie Insurance
- GEICO
- The Hartford
- State Farm
- The Hanover
- Allstate
- Nationwide
- MAPFRE Insurance
- Travelers
- Esurance
- Progressive
- Auto Club of Southern California
- 21st Century
- American Family
- MetLife
- Automobile Club Group
- Farmers
- Mercury
- COUNTRY Financial
- CSAA Insurance Group
- Liberty Mutual
1. Amica Mutual
As the oldest mutual auto insurance company in the US, founded in 1907, Amica Mutual sells its policies to customers in all 50 states. With 45 offices found throughout the nation, the company provides the “best overall service” to Americans out of any other insurance company. In 1973, Automobile Mutual Insurance Company merged with Factory Mutual to form the current version of Amica Mutual.
Amica Mutual Pros & Cons
Pros:
- Perfect claims satisfaction scores through JD Power “Auto Insurance Claims Satisfaction Study”
- Low amount of customer complaints
- Wide range of Amica discounts available
- Helpful online advisors to guide you along the process of choosing a policy
Cons:
- A small range of towing and labor coverage choices
- New insurance shoppers may have difficulty dealing with the complexity of policies
Amica Mutual Ratings
| JD Power (out of 1000) | AM Best Financial (letter grade) |
| 901 | A+ |
Amica Mutual Company Info
| Amica Mutual | |
|---|---|
| Company Address | 100 Amica Way Lincoln, RI 02865 |
| Phone Number | 1-800-242-6422 |
| Website URL | https://www.amica.com/ |
2. USAA
The United States Army Automobile Association was created in 1922 within San Antonio, Texas. To combat expensive automotive policies, 25 officers formed the company to improve coverage for military members and their families. Now, USAA is the insurance company of more than 6 million Americans. 8 offices in total can be found in the US and Europe.
USAA Pros & Cons
Pros:
- Extremely fair and competitive rates
- A portion of profits are given back to members annually
- Banking services are offered via mobile 24/7
Cons:
- Policies are only available to members of the US military
- Deposit and withdrawal services are not available at banks
USAA Ratings
| JD Power (out of 1000) | AM Best Financial (letter grade) |
| 901 | A++ |
USAA Company Info
| USAA | |
|---|---|
| Company Address | 9800 Fredericksburg Road San Antonio, TX 78288 |
| Phone Number | 1-210-531-USAA |
| Website URL | http://www.usaa.com/ |
3. Auto-Owners Insurance
The company provides insurance coverage to some 5 million people, including its 3 subsidiaries. Auto-Owners Insurance began in 1916 and currently provides coverage policies to people in 26 states. More than 6,000 agencies and almost 40,000 agents make up the company’s workforce. The Southern-Owners subsidiary offers insurance specifically to residents of Florida.
Auto-Owners Pros & Cons
Pros:
- The Auto-Owners Personal Automobile Plus Package provides a wealth of options to improve policies
- Top-notch customer satisfaction with handling and services
Cons:
- Does not provide full national coverage
Auto-Owners Ratings
| JD Power (out of 1000) | AM Best Financial (letter grade) |
| 892 | A++ |
Auto-Owners Company Info
| Auto-Owners | |
|---|---|
| Company Address | 6101 Anacapri Blvd. Lansing MI, 48917 |
| Phone Number | 1-517-323-1200 |
| Website URL | https://www.auto-owners.com/ |
4. NJM Insurance Company
New Jersey Manufacturers Insurance Company sells its policies to New Jersey state employees and New Jersey Business & Industry Association members and employees.
The selection of individuals able to receive coverage from the company is small, but the opportunities are abundant. NJM is a top auto insurance company. Its subsidiary, NJM Bank, provides financial accounts and products to NJ residents as well.
NJM Pros & Cons
Pros:
- Car insurance policies are set at competitive rates
- Customer satisfaction is high for coverage and claims
Cons:
- Strict member restrictions to NJ residents only that meet the criteria
NJM Ratings
| JD Power (out of 1000) | AM Best Financial (letter grade) |
| 899 | A+ |
NJM Company Info
| NJM | |
|---|---|
| Company Address | 301 Sullivan Way West Trenton, NJ 08628 |
| Phone Number | 1 (800) 232-6600 |
| Website URL | https://www.njm.com/ |
5. Erie Insurance
Pennsylvania based insurance company, Erie Insurance Exchange, is subscriber-owned.
Both personal auto coverage and commercial coverage for small businesses are offered.
The company focuses on providing policies to residents across Pennsylvania in addition to 10 other states, D.C., and Canada. A few thousand agencies are spread across the area forming a vast network of agents in the select region.
Erie Pros & Cons
Pros:
- A highly rated customer service team
- Won “Highest in Customer Satisfaction with the Auto Insurance Purchase Experience” through JD Power
- Claim support is available to policyholders 24/7
Cons:
- Coverage limited to a fifth of US states and Canada
- Relatively few discounts compared to other highly rated companies
Erie Ratings
| JD Power (out of 1000) | AM Best Financial (letter grade) |
| 881 | A+ |
Erie Company Info
| Erie | |
|---|---|
| Company Address | 100 Erie Insurance Place Erie, PA 16530 |
| Phone Number | 1-800-458-0811 |
| Website URL | https://www.erieinsurance.com/ |
6. GEICO
Government Employees Insurance Company (aka GEICO) sells policies to all citizens across the United States. Originally opting to cover low-risk groups, GEICO has now expanded to cover around 12 million people. Its gecko mascot is one of the most recognizable icons on the planet. And the company is a subsidiary of Berkshire Hathaway, owned by Warren Buffet.
GEICO Pros & Cons
Pros:
- Fantastic customer service ratings
- Competitive prices and low-cost policies
- Known for giving drivers with violation strikes second chances
Cons:
- Lacking a program for driver-monitoring
GEICO Ratings
| JD Power (out of 1000) | AM Best Financial (letter grade) |
| 870 | A++ |
GEICO Company Info
| GEICO | |
|---|---|
| Company Address | 5260 Western Avenue Chevy Chase, MD 20815 |
| Phone Number | 1-800-861-8380 |
| Website URL | https://www.geico.com/ |
7. The Hartford
Having been home and auto insurance writers for ARRP’s members over the last 30 years, The Hartford Financial Services Group is an established insurer. It was founded in 1810 and provides coverage to around 18 million individuals. The company offers a wide range of insurance policies, including group and specialty coverage. The Hartford’s mutual fund division gives policyholders access to financial management services.
The Hartford Pros & Cons
Pros:
- Customer service has received multiple awards
- A wide array of discounts are available
- Affordable premium rates for members
Cons:
- Lacks accreditation from the Better Business Bureau
- Reports of steadily increasing premiums leading to customer complaints
The Hartford Ratings
| JD Power (out of 1000) | AM Best Financial (letter grade) |
| 878 | A+ |
The Hartford Company Info
| The Hartford | |
|---|---|
| Company Address | One Tower Square Hartford, CT 06183 |
| Phone Number | 1-800-413-8970 |
| Website URL | https://www.thehartford.com/ |
8. State Farm
State Farm is a group of insurance companies bounded together. Headquartered in Bloomington, Illinois, the figurehead and the most well-known insurer is State Farm Mutual Automobile Insurance Company. The company was established in 1922, and now has over 18,000 agents serving around 83 million accounts and policies in the United States.
State Farm Pros & Cons
Pros:
- Amazing customer satisfaction rating
- Some of the best rates available
- Claims are paid out quickly to customers
Cons:
- Must give up multiple pieces of private personal information just to get a quote
- Few opportunities for discounts
State Farm Ratings
| JD Power (out of 1000) | AM Best Financial (letter grade) |
| 865 | A+ |
State Farm Company Info
| State Farm | |
|---|---|
| Company Address | 1 State Farm Plaza Bloomington, IL 61701 |
| Phone Number | 1-309-766-2311 |
| Website URL | https://www.statefarm.com/ |
9. The Hanover
The Hanover Insurance Group serves as the parent company for multiple other insurance companies. As one of the biggest insurance groups in America, the company provides policies to Americans through qualified independent agents. In addition to its auto insurance policies, The Hanover sells energy, marine, and property insurance.
The Hanover Pros & Cons
Pros:
- Great customer service
- Highly customizable coverage plans for insurance holders
- Speedy claims processing
Cons:
- Expensive costs of policies offered
The Hanover Ratings
| JD Power (out of 1000) | AM Best Financial (letter grade) |
| 871 | A |
The Hanover Company Info
| The Hanover | |
|---|---|
| Company Address | 440 Lincoln St Worcester, MA 01653 |
| Phone Number | 1 (800) 922-8427 |
| Website URL | https://www.hanover.com/ |
10. Allstate
Allstate Insurance Company is one of the largest and most well-known in the United States. In fact, for personal lines, it’s the second-largest insurer in the nation. The company services both American and Canadian residents. Allstate sells auto and other property insurance options. Also, it focuses on affluent and middle-income customers to sell investment products.
Allstate Pros & Cons
Pros:
- Policyholders can rest assured with a claims satisfaction guarantee
- 24 different discount options
Cons:
- Company rates are higher than the average auto insurer
Allstate Ratings
| JD Power (out of 1000) | AM Best Financial (letter grade) |
| 864 | A+ |
Allstate Company Info
| Allstate | |
|---|---|
| Company Address | 2775 Sanders Road Northbrook, IL 60062 |
| Phone Number | 1-800-255-7828 |
| Website URL | https://www.allstate.com/ |
11. Nationwide
With offices spread all over the country, Nationwide Mutual Insurance Company lives up to its name. The insurer offers a range of options from auto to specialty policies such as pet insurance. For the majority of its lifespan, Nationwide provided coverage through various subsidiaries. But since 2016, the company has operated solely as the current Nationwide brand.
Nationwide Pros & Cons
Pros:
- Vanishing deductible program rewards drivers for accident-free years
- AutoWatch feature gives customers the ability to stay updated on car repairs
Cons:
- No online chat feature
- Claims handling can often be delayed due to poor internal communication
Nationwide Ratings
| JD Power (out of 1000) | AM Best Financial (letter grade) |
| 863 | A+ |
Nationwide Company Info
| Nationwide | |
|---|---|
| Company Address | One Nationwide Plaza Columbus, OH 43215 |
| Phone Number | 1-877-669-6877 |
| Website URL | https://www.nationwide.com/ |
12. MAPFRE Insurance
MAPFRE USA Corporation services many states through local subsidiary branches. Commerce Insurance serves as its flagship company, providing auto insurance to Massachusetts residents. Alongside the flagship, Commerce West and American Commerce (more subsidiaries) sell auto insurance to residents of 14 other states. MAPFRE also has subsidiaries specifically selling to New York and Florida residents.
MAPFRE Pros & Cons
Pros:
- Mobile app GO MAPFRE improves Massachusetts residents’ service experience
- Great discounts on auto premiums for customers using telematics technology
Cons:
- Only offers policies to 17 states in total
- Reports of issues with customer service staff
MAPFRE Ratings
| JD Power (out of 1000) | AM Best Financial (letter grade) |
| 868 | A |
MAPFRE Company Info
| MAPFRE | |
|---|---|
| Company Address | 211 Main St Webster, MA 01570 |
| Phone Number | (800) 222-2114 |
| Website URL | https://www.mapfreinsurance.com/ |
13. Travelers
While mainly focusing on commercial property and casualty insurance for businesses, The Travelers Companies is well known for auto insurance as well. This large business insurer focuses on providing auto coverage specifically to companies in North America and also in the UK. Commercial businesses can also expect to have options for bonds and professional liability coverage through Travelers.
Travelers Pros & Cons
Pros:
- Offers more coverage per dollar than most other insurers
- Vast local agency network
- Easy-to-use website
Cons:
- Strict limits on coverage for electronics
- Multiple customer complaints issued for billing difficulties
Travelers Ratings
| JD Power (out of 1000) | AM Best Financial (letter grade) |
| 851 | A++ |
Travelers Company Info
| Travelers | |
|---|---|
| Company Address | 485 Lexington Ave 10th Fl New York, NY 10017 |
| Phone Number | 1-866-218-5589 |
| Website URL | https://www.travelers.com/ |
14. Esurance
Esurance is a large subsidiary of The Allstate Corporation that has established a name for itself over time. The “E” in the name represents the company’s electronic presence. Consumers can only access the company online or on the phone. The lack of brick-and-mortar keeps costs down and allows for affordable premiums. Esurance provides coverage to about 500,000 customers through its 14 offices in 30 states.
Esurance Pros & Cons
Pros:
- A good amount of insurance quote options to choose from
- Low priced policies
- Known for its quick and efficient customer service team
Cons:
- Mandatory linking to other companies while applying to quotes leads to extra electronic paperwork
- Small charges and fees can unknowingly be added on to quotes
Esurance Ratings
| JD Power (out of 1000) | AM Best Financial (letter grade) |
| 854 | A+ |
Esurance Company Info
| Esurance | |
|---|---|
| Company Address | 650 Davis St San Francisco, CA 94111 |
| Phone Number | 1-800-378-7262 |
| Website URL | https://www.esurance.com/ |
15. Progressive
Traditionally, Progressive Corporation has served as a leading provider for high-risk auto insurance policies. But lately, the company has transformed to focus on standard-risk and personal vehicle coverage too. Progressive offers commercial coverage for trucks along with its personal policies. And its 35,000 independent agents contact consumers directly over the phone and the internet to market their services.
Progressive Pros & Cons
Pros:
- Their online price comparison feature allows consumers to directly compare Progressive’s prices with competing companies
- 24/7 claims service
- The company handles all paperwork (no need to deal with any of it)!
- Extensive discounts for things like safe driving, being a good student, buying multiple policies, etc.
Cons:
- Lack of accreditation from the Better Business Bureau
- Lower than average customer satisfaction rating
Progressive Ratings
| JD Power (out of 1000) | AM Best Financial (letter grade) |
| 853 | A+ |
Progressive Company Info
| Progressive | |
|---|---|
| Company Address | 6300 Wilson Mills Road Mayfield Village, OH 44143 |
| Phone Number | 1-800-776-4737 |
| Website URL | https://www.progressive.com/ |
16. Auto Club of Southern California Insurance Group
The Automobile Club of Southern California (ACSC) is an affiliate of the better known American Automobile Association. The insurance company specifically covers members of 14 California counties, including Los Angeles, San Diego, and San Bernardino to name a few. Unlike the majority of other insurers on the list, ACSC puts an extremely heavy focus on automobile insurance.
ACSC Pros & Cons
Pros:
- Easy-to-use and optimized website
- Teen Safe Driver Program allows parents to view their teen’s driving
Cons:
- Only services select counties in California
- Extra enrollment fee on top of generic membership costs when you join
ACSC Ratings
| JD Power (out of 1000) | AM Best Financial (letter grade) |
| 851 | A+ |
ACSC Company Info
| Auto Club of Southern California | |
|---|---|
| Company Address | PO Box 25001 Santa Ana, CA 92799 |
| Phone Number | 1-888-883-8417 |
| Website URL | https://www.calif.aaa.com/ |
17. 21st Century
21st Century Insurance Company thrives through bypassing “the middleman.” The company does not sell policies using brokers. Therefore, its primary subsidiaries are able to offer customers inexpensive policies. 21st Century targets insurance sales towards good drivers, considered preferred-risk, in the states of California, Texas, and a few others.
21st Century Pros & Cons
Pros:
- Some of the lowest auto insurance rates in the industry
- The website provides valuable information to drivers purchasing new insurance
- Second chance policies regarding incidents such as DUI’s
Cons:
- Claims coverage is not offered 24/7 over the phone
- Expensive down payments
- Lack of in-person help due to online operation
21st Century Ratings
| JD Power (out of 1000) | AM Best Financial (letter grade) |
| 858 | A |
21st Century Company Info
| 21st Century Insurance | |
|---|---|
| Company Address | 3 Beaver Valley Road Wilmington, DE 19803 |
| Phone Number | 1 (877) 401-8181 |
| Website URL | https://www.21st.com/ |
18. American Family
American Family Mutual Insurance (also known as AmFam) specializes in providing both personal and commercial insurance to a wide range of areas, including auto coverage. AmFam services American residents across the nation. The company operates with other subsidiaries to underwrite policies together as the American Family Insurance Group.
American Family Pros & Cons
Pros:
- Several benefits and generous discounts
- A teen safe driving program
- Fantastic record of customer service and claims satisfaction
Cons:
- Coverage is only provided to residents in 19 states for auto insurance
- Difficult to navigate website
- VIN is required to get a quote on car insurance
American Family Ratings
| JD Power (out of 1000) | AM Best Financial (letter grade) |
| 856 | A |
American Family Company Info
| American Family | |
|---|---|
| Company Address | 6000 American Parkway Madison, WI 53783 |
| Phone Number | 1-800-692-6326 |
| Website URL | https://www.amfam.com/ |
19. MetLife
Don’t let the inclusion of “metropolitan” in the name fool you. Metropolitan Life Insurance Company covers people in towns of all sizes across the globe. MetLife’s offices can be found in the US, Japan, and over 50 other countries. The company is one of the largest and most well-known insurance providers on the planet. Its auto insurance policies are handled through the Metropolitan Property and Casualty subsidiary.
MetLife Pros & Cons
Pros:
- Premium group discounts are offered to policyholders
- Expands coverage in certain conditions at no extra cost
Cons:
- Few discount opportunities for individuals
- Average customer satisfaction score
- A difficult and complex online quote system
MetLife Ratings
| JD Power (out of 1000) | AM Best Financial (letter grade) |
| 850 | A |
MetLife Company Info
| MetLife | |
|---|---|
| Company Address | 200 Park Avenue New York City, NY 10166 |
| Phone Number | 1-800-638-5433 |
| Website URL | https://www.metlife.com/ |
20. Automobile Club Group
As the car insurance wing of the American Automobile Association, Automobile Club Group has 69 auto clubs in the US providing policies to residents across America. ACG is known for providing quality service at cheap rates. Its parent company, AAA, was founded in 1902 in Chicago. The company has since grown to become one of the largest auto insurance providers in the nation.
Automobile Club Group Pros & Cons
Pros:
- Very cheap policies
- Abundant discount rates, including student discounts for good academic performance
Cons:
- Has come under criticism by those lobbying for sustainable infrastructure
- Enrollment fees on top of general membership costs
Automobile Club Group Ratings
| JD Power (out of 1000) | AM Best Financial (letter grade) |
| 843 | A+ |
Automobile Club Group Company Info
| Automobile Club Group | |
|---|---|
| Company Address | 1000 AAA Dr. Heathrow, FL 32746 |
| Phone Number | 1-888-637-2287 |
| Website URL | https://www.aaa.com/ |
21. Farmers
Farmers Insurance Exchange offers auto coverage all over the nation. The company is a subsidiary of the Farmers Insurance Group. Customers have the option to trade policies with other consumers via an AIF (attorney-in-fact). The Farmers Insurance Exchange is owned by subscribing members based in California.
Farmers Pros & Cons
Pros:
- Specialized plans offered for collectible cars
- Affordable rates and inexpensive quotes
Cons:
- Lacks 24/7 customer service
- Small support network compared to other insurers
- East coast residents don’t have access to policies
Farmers Ratings
| JD Power (out of 1000) | AM Best Financial (letter grade) |
| 849 | A |
Farmers Company Info
| Farmers | |
|---|---|
| Company Address | 4680 Wilshire Blvd Los Angeles, CA 90010 |
| Phone Number | 1-888-327-6335 |
| Website URL | https://www.farmers.com/ |
22. Mercury
Founded in 1961, Mercury Insurance is an established insurance company in California. The company offers its auto insurance services to residents in 12 other states as well. Mercury has a broad network of independent agents to both market and sell policies. However, the insurer focuses on selling the essentials, leading to low costs.
Mercury Pros & Cons
Pros:
- Good customer service reviews for claims handling and payment
- Consistent record of meeting financial obligations
Cons:
- Only 13 states have access to coverage policies
- Availability of discounts and types vary significantly from state to state
- Average overall customer reviews
Mercury Ratings
| JD Power (out of 1000) | AM Best Financial (letter grade) |
| 840 | A+ |
Mercury Company Info
| Mercury | |
|---|---|
| Company Address | 4484 Wilshire Blvd Los Angeles, CA 90010 |
| Phone Number | 1-800-503-3724 |
| Website URL | https://www.mercuryinsurance.com/ |
23. COUNTRY Financial
A group of farmers from Illinois originally founded COUNTRY Financial in 1925. And by 1926 the insurer was selling auto insurance. From its humble beginnings, COUNTRY Financial has grown to over 5,000 employees and representatives. Together the network services 1 million policyholders in 17 different states. The company’s main focus on covering American farmers.
COUNTRY Financial Pros & Cons
Pros:
- High customer satisfaction rating indicated by NAIC
- Policies come with plenty of available add-ons
Cons:
- No ability to receive an online quote
- Mobile options lacking across several insurance niches
COUNTRY Financial Ratings
| JD Power (out of 1000) | AM Best Financial (letter grade) |
| 837 | A+ |
COUNTRY Financial Company Info
| COUNTRY Financial | |
|---|---|
| Company Address | 701 Towanda Ave Bloomington, IL 61701 |
| Phone Number | 1 (866) 268-6879 |
| Website URL | https://www.countryfinancial.com/ |
24. CSAA Insurance Group
California State Automobile Association is quite a mouthful of a name. However, its generous policies are easier for consumers to deal with. CSAA covers auto insurance for 1 million members in over 15 states. The company mainly deals with clients in Northern California, Nevada, and Utah. In addition, it is one of the largest affiliates of the American Automobile Association (AAA).
CSAA Insurance Pros & Cons
Pros:
- Relatively cheap auto insurance policies
- High marks for customer service calls
Cons:
- Multiple complaints of poor claims handling
- Reports of payment and billing mishandling
CSAA Insurance Ratings
| JD Power (out of 1000) | AM Best Financial (letter grade) |
| 842 | A |
CSAA Insurance Company Info
| CSAA Insurance | |
|---|---|
| Company Address | 3055 Oak Road Walnut Creek, CA 94597 |
| Phone Number | 1-925-279-2300 |
| Website URL | https://csaa-insurance.aaa.com |
25. Liberty Mutual
Liberty Mutual Insurance was founded in 1912 in Boston, Massachusetts. It is a global provider of insurance, and also holds the title for the third largest property insurance company in America. In addition, the company ranks in the Fortune 100’s largest company list. Liberty Mutual offers policies for both personal and commercial automobile insurance to clients through 900 offices and 50,000 employees around the globe.
Liberty Mutual Pros & Cons
Pros:
- Great overall customer service and claims handling scores
- A wide range of features
Cons:
- Does not offer major discounts similar to competing insurers
- New car replacement is only available to select states
- California and North Carolina residents can not enroll in the accident forgiveness program
Liberty Mutual Ratings
| JD Power (out of 1000) | AM Best Financial (letter grade) |
| 841 | A |
Liberty Mutual Company Info
| Liberty Mutual | |
|---|---|
| Company Address | 75 Berkeley Street Boston, MA 02116 |
| Phone Number | 1-888-398-8924 |
| Website URL | https://www.libertymutual.com/ |
