How Do You Contact Progressive Customer Service?

Last Updated on October 19, 2026

By James Shaffer · Reviewed by Thomas Rockford, insurance industry executive and financial analyst, on October 19, 2026 · How we fact-check

Progressive offers multiple ways to get help—whether you’re reporting a claim, requesting roadside assistance, or making a policy change.

While many self-service tools are available online 24/7, phone numbers and department hours can vary by request type. Below is a simple guide to the most common ways to contact Progressive and what each option is best for.

1. Use the Right Number: Call 1-888-671-4405 for general service and 1-800-776-4737 for claims and accident reporting. Progressive lists the 1-888 line as available 24/7, and says it also takes accident reports, claims, policy changes, billing, quotes and roadside requests.
2. Self-Service Is Often Fastest: The app and online account can handle ID cards, payments, policy details, and many common requests 24/7.
3. Several Ways to Get Roadside Help: If you have roadside coverage, you can use the Progressive app, get help online, call 1-800-776-4737, or use the roadside line Progressive links from its claims page, 1-877-537-7878.
4. Hours Can Vary by Department: Claims help is available around the clock. Specialty lines have posted schedules: commercial service runs Monday to Friday 24 hours and 6:30 a.m. to 2:00 a.m. ET on weekends, and fraud and identity theft reporting runs 7:00 a.m. to 10:00 p.m. ET daily.

Progressive Contact Information

Does Progressive Offer 24/7 Customer Service?

Yes, for the things most people call about. Progressive’s contact page marks 1-888-671-4405 as general customer service available 24/7, and lists accident reports and claims among the jobs that line handles. Its roadside page is headed “24/7 roadside assistance.” The exceptions are the specialty departments, which keep posted hours.

Progressive Customer Service Hours

The general service line and roadside dispatch run around the clock. Commercial policies and fraud reporting are the two departments Progressive puts on a posted schedule.

Examples of Department Hours You May See

These are the hours Progressive posted on its contact page on October 4, 2026. Hours can change, so check the page before you plan a call around them.

• General customer service, 1-888-671-4405: 24/7.
• Commercial customer service, 1-888-240-9839: Monday to Friday 24 hours; Saturday and Sunday 6:30 a.m. to 2:00 a.m. ET.
• Fraud and identity theft reporting, 1-888-288-0770: daily 7:00 a.m. to 10:00 p.m. ET.
• Service and claims in Spanish, 1-833-951-4271: service 6:00 a.m. to 12:00 a.m. ET daily; claims 7:00 a.m. to 7:30 p.m. CT daily.
• Auto quotes, 1-877-777-1783: Monday to Friday 8:00 a.m. to 8:00 p.m. ET.

How to Contact Progressive

You can reach Progressive in several ways, depending on what you need:

• Phone (general service, 24/7): 1-888-671-4405. This line also takes accident reports and claims, so it works if you are not sure which number you need.
• Phone (claims/accidents): 1-800-776-4737
• Phone (roadside): 1-800-776-4737, the number on Progressive’s roadside page. Its claims page also links 1-877-537-7878.
• Live chat, email and online forms: Use Progressive’s contact page, which has a chat button for Flo and a topic-based email form. For security reports Progressive publishes phishing@email.progressive.com and securityconcern@email.progressive.com.
• Mobile app: Great for ID cards, billing, policy details, and requesting roadside assistance.

What to Have Ready Before You Call or Chat

Having the right info ready can speed things up—especially for claims and roadside requests.

• Your policy number (or the named insured’s info)
• Vehicle details (year/make/model, license plate, VIN if available)
• Incident details (date/time/location, description, photos, other party info)
• For roadside assistance: exact location, callback number, and what’s wrong (flat tire, dead battery, lockout, etc.)

How to File a Claim with Progressive

You can start a claim through Progressive’s online account, the mobile app, or by phone. If you prefer online steps and status updates, the claims center is typically the easiest place to begin.

1. Document the scene safely (photos, notes, and other party information).
2. Start your claim online/app (recommended for quick uploads) or call 1-800-776-4737.
3. Follow adjuster instructions for inspection, estimates, and repairs.
4. Track claim updates in your online account or app.

How to Get Roadside Assistance

If you’ve added roadside assistance to your Progressive policy, Progressive’s roadside page gives you three ways to ask for help: the mobile app, online support, or a call to 1-800-776-4737. Its claims page also links a roadside line, 1-877-537-7878.

Progressive also promotes an easy way to get the app link by text: text APP to 99354 to receive a download link.

Progressive’s roadside coverage includes towing, winching, jump-starts, fuel delivery, flat tire changes and lockouts. The limits are published: towing goes anywhere inside a 15-mile radius, or to the nearest qualified repair shop if there isn’t one within 15 miles. Winching applies when the car is stuck within 100 feet of a road. Fuel delivery is free and you pay only for the fuel. On a flat tire, Progressive mounts your spare at no charge if you have one. On a lockout you pay only for replacement keys. Trip interruption is a separate add-on, up to $500, and only when you break down more than 100 miles from home.

Does Progressive’s Customer Service Have Good Reviews?

Progressive has a wide range of reviews, partly because experiences differ between billing questions, policy changes and claims handling. There is no official score for an insurer’s customer service, so the honest answer is that it depends on what you need and where you live.

For a more structured view, J.D. Power publishes annual studies on auto insurance satisfaction and digital service. Its 2026 U.S. Auto Insurance Study, published June 9, 2026, reports satisfaction by region rather than nationally, and the regional winners that year were Wawanesa, Shelter, Florida Farm Bureau, Erie, Amica, Travelers, State Farm, CSAA Insurance Group and the Automobile Club of Southern California. Amica, Nationwide and GEICO took the top three service spots in the 2026 U.S. Insurance Digital Experience Study, published May 13, 2026. Progressive isn’t named in either release. These free releases list only the winners, so a company’s absence is not a score against it.

Progressive is the second-largest personal auto insurer in the country, with $60.1 billion in direct premiums written and 16.7% of the market in 2024, behind State Farm at 18.9%. That means a lot of policies and a lot of claims, which is one reason reviews run in every direction.

How to Get a Quote from Progressive

The quickest way to get a quote is usually through Progressive.com, where you can price options and compare coverage choices. If you’d rather talk to someone, Progressive has a quote line at 1-877-777-1783, open Monday to Friday 8:00 a.m. to 8:00 p.m. ET. The 24/7 general line takes quotes too.

If you’re comparing rate tools, you may also want to understand how telematics programs can impact pricing. Here’s our breakdown of whether Progressive Snapshot really saves you money.

My advice is to put 1-888-671-4405 in your phone today, under Progressive. It’s the 24/7 line and it handles almost everything, so you won’t be hunting for a number on the shoulder of a highway.

FAQs on Progressive Customer Service

Sources

Checked October 19, 2026

• Progressive — Contact Us
• Progressive — Claims Center
• Progressive — Roadside Assistance
• J.D. Power — 2026 U.S. Auto Insurance Study, June 9, 2026
• J.D. Power — 2026 U.S. Insurance Digital Experience Study, May 13, 2026
• Insurance Information Institute — Company Rankings