How Do You Contact Progressive Customer Service?
Last Updated on October 26, 2023
Progressive, like all major insurers in the United States, offers 24/7 customer service via multiple methods.
Whether you live chat with “Flo” via Progressive.com or call the company’s 24/7 customer service hotline, you can contact Progressive in multiple ways, including:
Live Chat: https://www.progressive.com/
Online Form & Social Media: https://www.progressive.com/contact-us/
Progressive is headquartered in Mayfield Village, Ohio. The company was founded in 1937 and has sold vehicle insurance across the United States for over 86 years. Since 2022, Progressive has been the largest motor insurance carrier in the United States, ahead of GEICO, State Farm, and other large insurance giants.
Does Progressive Have 24/7 Customer Service?
Yes, Progressive has 24/7 customer service available by phone, live chat, online form, social media, and other contact methods.
You can start a claim with Progressive 24 hours a day, 7 days a week. You can also contact roadside assistance, adjust your policy, or contact Progressive for any reason, regardless of the time of day or night.
What Are Progressive’s Customer Service Hours?
Progressive’s customer service hours are 24/7. You can contact Progressive any time of day or night to make a claim, adjust your policy, or contact Progressive for any reason.
Progressive’s customer service hours are 24/7 for all types of inquiries, including:
24/7 customer service for general inquiries via live chat at Progressive.com
24/7 customer service by phone at 1-888-671-4405
How Do You Contact Progressive?
You can contact Progressive by live chat, phone, online form, social media, mobile app, or mail, among other methods.
Here are some of the ways to contact Progressive:
- For general customer service, call Progressive at 1-888-671-4405
- For roadside assistance, use the Progressive mobile app for iOS or Android
- For live chat, online forms, and social media, use https://www.progressive.com/contact-us/
- To mail Progressive, send mail to The Progressive Corporation at 6300 Wilson Mills Rd in Mayfield Village, OH 44143
Does Progressive’s Customer Service Have Good Reviews?
Progressive is the largest motor insurance carrier in the United States. Like all other large car insurance companies, Progressive has good and bad reviews online.
Some customers love Progressive and have had exclusively good experiences with the company’s customer service team, while others have had a bad claim or other bad experience.
Overall, however, Progressive tends to have average customer service across the United States, according to the 2023 J.D. Power auto insurance rankings. In most subregions, Progressive scored almost perfectly average. They score slightly above or below average in some subregions. To create rankings, J.D. Power surveys policyholders who have recently made a claim, asking them about their experience with the company.
Progressive scored particularly high for its usage-based insurance, tying for first with State Farm and GEICO and scoring 824 points on a 1,000-point scale. Generally, customers have a better experience with Progressive’s usage-based insurance than they do with any other company.
Progressive scored average or just below average in the following subregions in the 2023 J.D. Power rankings: Texas, Southwest, Southeast, Northwest, North Central, New York, New England, Florida, Central, and California. In all of these subregions, Progressive was within 10 points or fewer of average, indicating most customers have average satisfaction with Progressive overall.
Overall, Progressive has average reviews for customer service, claims satisfaction, and overall value.
How Do You File a Claim?
You can file a claim using the Progressive app or by logging into your account at Progressive.com. Check Progressive’s claims page for more information.
Alternatively, you can call Progressive’s general customer service hotline at 1-888-671-4405 to initiate a claim. The hotline is available 24/7 for claims handling and all general inquiries.
How Do You Get Roadside Assistance?
You can request roadside assistance from Progressive via the Progressive mobile app. Available for Android or iOS, the mobile app lets you request roadside assistance at your location.
Alternatively, you can call the company’s roadside assistance hotline or text a number to request roadside assistance:
Download and use the Progressive app for iOS or Android to request roadside assistance
- Call Progressive’s roadside assistance hotline at 1-800-776-4737
- Text APP to 99354 to get a mobile app download link to your phone
Progressive’s roadside assistance package covers vehicle towing, winching, battery jumpstarts, fuel delivery, battery charging (for electric cars), locksmith services, flat tire changes, and on-scene labor, among other services. You must add Progressive’s roadside assistance to your policy before the incident to receive coverage.
How Do You Get a Quote?
The best way to get a quote from Progressive is by visiting Progressive.com. Alternatively, you can call Progressive or use the live chat form at Progressive.com to speak with a sales agent directly.
After entering basic information about yourself and your vehicle into Progressive.com, you can get an instant quote from the company.