How Do You Contact MetLife Customer Service?
Last Updated on February 5, 2026
MetLife is a long-established insurer (founded in 1868) with major U.S. businesses in life insurance, employee benefits, and annuities. If you’re trying to reach MetLife about auto or home insurance, there’s an important catch: MetLife’s U.S. Auto & Home business was sold in 2021 and is now handled through Farmers Insurance for most customers.
Use the contact guide below to reach the right company the first time—whether you need billing help, proof of insurance, claims reporting, roadside assistance, or policy changes.
- Start With The Right Company: MetLife handles life/benefits products, while many former “MetLife Auto & Home” customers now work through Farmers for auto/home service and claims.
- Use The Best First Step: MetLife’s Support & Manage portal routes you to the correct product team, while Farmers’ Contact Us and Claims Center cover most auto/home needs.
- Claims And Roadside Are Different From Billing: Auto/home claims and roadside are typically handled through Farmers (often 24/7), while MetLife phone hours vary by product and department.
- Document And Escalate When Needed: Keep reference numbers and timelines, ask for a supervisor for stalled issues, and use your state insurance department if you need formal complaint help.
- Who Should You Contact: MetLife or Farmers?
- MetLife Customer Service Contact Options
- Is MetLife Customer Service Available 24/7?
- How To File a Claim
- How To Get Roadside Assistance
- How To Cancel Your Policy
- How To Get a Quote Today
- What If You’re Unhappy With Customer Service?
- FAQs on MetLife Customer Service
Who Should You Contact: MetLife or Farmers?
MetLife completed the sale of its U.S. Auto & Home (property and casualty) business to Farmers Group, Inc. and the Farmers Exchanges in April 2021. If your policy was part of “MetLife Auto & Home,” your servicing and claims experience is typically through Farmers going forward (learn more in our Farmers review).
| If You Need Help With… | Start Here | Best Contact Method |
|---|---|---|
| MetLife life insurance, annuities, disability, dental/vision, or employer benefits | MetLife | Support & Manage Hub or call 1-800-638-5433 |
| Former “MetLife Auto & Home” auto/home policy service or claims | Farmers | Use Farmers support/claims options at Farmers Contact Us |
| Auto/home claim (former MetLife Auto & Home) | Farmers | Call Farmers Claims Center (24/7): 1-800-435-7764 |
| Roadside assistance (former MetLife Auto & Home) | Farmers | Request help at Farmers Roadside Assistance or call 1-800-435-7764 |
Quick tip: Before you call, have your policy number ready (or your VIN for auto), plus the insured’s name/address and the date of any incident. Claims calls go faster when you can provide a clear timeline.
MetLife Customer Service Contact Options
MetLife’s fastest “front door” is its Support & Manage portal, which routes you to the right department based on the product you have (life, disability, dental, benefits, etc.).
- Support portal: MetLife Support & Manage
- General MetLife phone (directory line): 1-800-638-5433
- Business inquiries / request contact: Contact MetLife For Business or 1-877-638-2862
Is MetLife Customer Service Available 24/7?
It depends on what you need. Many account actions (like viewing documents or submitting certain forms) may be available online at any time, but live phone support hours vary by product and department.
Here are examples of published phone hours for common MetLife claim-support departments. Always use your product’s specific contact page if your policy is in a niche program.
| Department | Phone | Published Hours | Where To Verify |
|---|---|---|---|
| Group Life Claims (example) | 1-800-638-6420 (Prompt 2) | Mon–Thu 8:00 a.m.–8:00 p.m. ET; Fri 8:00 a.m.–5:00 p.m. ET | MetLife File A Claim |
| Individual Life Claim Questions (example) | 1-800-638-5000 | Mon–Fri 9:00 a.m.–6:00 p.m. ET | Life Claims: How To File |
Quick tip: If you’re calling outside published hours, try the online portal first. Submitting your request online often creates a reference number and speeds up follow-up during business hours.
How To File a Claim
MetLife Life, Benefits, Disability, and Other Products
For most MetLife products, start at the Support & Manage hub and choose “File a Claim” to get the correct form and phone number for your plan.
- Claim hub: MetLife File A Claim
- Benefits portal: MyBenefits (MetLife)
Former MetLife Auto & Home Claims (Now Farmers)
If your auto/home policy was issued under MetLife Auto & Home, claims handling is typically through Farmers. You can report a claim through Farmers’ website or by phone.
- Claims (24/7): 1-800-435-7764
- Claims online: Farmers Claims Center
How To Get Roadside Assistance
MetLife does not generally dispatch roadside assistance for U.S. auto policies the way it did prior to the 2021 sale. If your coverage is connected to the former MetLife Auto & Home business, roadside help is typically handled through Farmers (availability and benefits depend on your policy).
To request service, use the Farmers roadside assistance page or call 1-800-435-7764. For a deeper breakdown of what’s included and what to expect, see our guide to Farmers / MetLife roadside assistance coverage.
How To Cancel Your Policy
Cancellation rules depend on the product, state, and whether your policy is now serviced by Farmers. In general, insurers will ask for the policy number, the cancellation date you want, and confirmation of where the replacement coverage is coming from (if applicable).
If your auto/home policy moved to Farmers, start through Farmers support or your agent. If your policy is still a MetLife product (like life insurance or certain benefits), use the Support & Manage portal or call the MetLife general line to be routed correctly. You can also review our guide on MetLife auto insurance cancellation fees and learn when you may be eligible for a refund of unused premiums (rules vary by state and policy form).
How To Get a Quote Today
MetLife generally does not issue new personal auto/home policies directly the way it did before the 2021 sale. If you’re shopping auto or home coverage commonly associated with MetLife’s former program, start with Farmers quoting options online or by phone:
- Farmers quotes: Get A Quote Online or call 1-800-974-6755
What If You’re Unhappy With Customer Service?
Start by asking for a reference number, documenting dates/times, and requesting escalation to a supervisor when appropriate. If a dispute isn’t getting resolved, you can also contact your state insurance department for complaint guidance. The NAIC provides a directory to find your state regulator and complaint resources here: NAIC Consumer: File a Complaint.
If you’re exploring telematics or driving-based discounts, these programs can have their own support channels. Learn what to expect in our guide to usage-based insurance.
