Is Infinity Auto Insurance Good?

Last Updated on November 19, 2023

Infinity is an insurance company based in Birmingham, Alabama.

The company offers a range of property and casualty insurance products, including auto, business, and home insurance policies. Infinity initially only launched in four states, although the company has since grown to serve drivers in 43 states.

Should you buy Infinity auto insurance? Is Infinity a good car insurance company? Keep reading to discover everything you need to know about Infinity’s auto insurance products and services.

Table of Contents:

What Is Infinity Insurance?

Infinity Property & Casualty Corporation is a Birmingham, Alabama-based insurance company. The company is a subsidiary of Kemper.

Kemper is one of America’s leading specialized insurers. Kemper Corporation (NYSE: KMPR) has nearly $14.3 billion in assets. The company’s goal is to provide affordable, easy-to-use, personalized insurance products to individuals, families, and businesses through Infinity and other subsidiary brands. Kemper is based in Chicago.

Today, Infinity has grown to serve customers in 43 states. The company offers three core types of insurance products, including auto, business, and home insurance.

Infinity was founded in 1960. The company maintains subsidiary offices in many of the states it serves.

Infinity Insurance Contact Information
Address200 E Randolph St #3300
Chicago, IL 60601
Phone Number1-800-782-1020

Infinity Insurance Products & Services

Infinity offers three main insurance products and services, including auto, business, and home insurance. Here’s a brief overview of each insurance product and how it works with Infinity:

Auto Insurance: Infinity offers auto insurance to cover different vehicles, budgets, and coverage needs. All auto insurance policies come with free membership to Infinity’s roadside assistance program, which is called DriverClub.

Business Insurance: Infinity has over 60+ years of experience providing business insurance to customers across its coverage area. You can buy general liability insurance, commercial auto insurance, commercial property insurance, a business owner’s policy, professional liability insurance, worker’s compensation insurance, inland marine insurance, key person life insurance, home-based business insurance, and business interruption coverage through Infinity.

Homeowners Insurance: Infinity offers homeowners insurance to cover liability, personal possession, and more. Like other home insurance policies, Infinity’s home insurance can protect you against theft, hail, lightning, fire, and wind-related losses.

How Does Infinity Auto Insurance Work?

Infinity’s auto insurance provides similar coverage to other auto insurance policies available today. Drivers in covered states can buy minimum liability coverage, full coverage car insurance, and other unique coverage options through the company.

Available car insurance coverage options with Infinity include:

Liability Coverage: Infinity offers liability coverage, including bodily injury and property damage liability coverage, that can meet or exceed insurance requirements in your state.

Full Coverage: Infinity offers full coverage car insurance, including comprehensive and collision coverage to protect your own vehicle in accidents and outside of accidents.

Classic Car Insurance: Infinity previously issued classic car insurance under a separate insurance brand called Classic Collectors, although the company appears to have ceased issuing policies under the brand in April 2021.

Commercial Car Insurance: You can insure a business vehicle with Infinity.

Rideshare Insurance: Available in some states, Infinity’s rideshare insurance fills in insurance gaps for Uber and Lyft drivers.

Uninsured and Underinsured Motorist Coverage: Required in some states, uninsured and underinsured motorist coverage protects you from drivers on the road who have too little insurance – or no insurance whatsoever.

What Makes Infinity Auto Insurance Unique?

Infinity isn’t one of the largest or best-known insurance companies in the United States. So why pick Infinity? What makes Infinity unique? Here are some of the products, services, and features that distinguish Infinity from other car insurance companies in the United States:

Subsidiary of Kemper: Kemper is a Chicago-based insurance company that is one of America’s leading specialty insurers. Although not as well-known as some of its larger competitors, Kemper insures drivers, homeowners, and business owners across the country.

Free Membership to Roadside Assistance Program: Most car insurance companies charge extra for roadside assistance. With Infinity, you get free roadside assistance with every insurance policy.

DriverClub: Infinity offers a roadside assistance program called DriverClub. Available 24/7, the roadside assistance program aims to provide extraordinary service without the hassle of an annual membership fee. You can access service whenever, then pay for it as you need it.

Mobile App: Infinity has a mobile app available for iOS and Android. While other smaller companies don’t have a mobile app, Infinity offers a mobile app where you can make payments, display ID cards, find preferred repair shops, submit claims information, and access free roadside assistance via DriverClub integration, among other perks.

Infinity Auto Insurance Discounts

Infinity offers similar discounts to other auto insurance companies available today, including all of the following discounts:

Multi-Vehicle Discount: If you insure multiple vehicles with Infinity, then you can receive a discount across all vehicles. In fact, drivers could save up to 38% by bundling multiple vehicles on a single policy.

Safe Driver Discount: If you have a proven history of safe driving, then you could qualify for Infinity’s safe driving discount. This discount allows drivers with a clean record to save money.

Switch and Save Discount: If you switch to Infinity from a different provider, then you can save up to 15%.

Pay in Full Discount: If you pay your Infinity car insurance policy in full upfront, then you receive a discount. Infinity issues insurance policies in six-month and twelve-month terms.

Good Student Discount: If you are a full-time student under age 25 who meets certain grade requirements (typically a B+ or better, depending on your state and school’s grading system), then you qualify for a discount on your Infinity car insurance.

Homeowners Discount: Get a discount with Infinity if you own your own home.

Safety Features Discount: If your vehicle has advanced safety features beyond what is standard on other vehicles, then you could qualify for a safety features discount.

AAA Member Discount: Infinity offers discounts to AAA members.

Overall, Infinity offers an ordinary range of discounts compared to other insurance companies of its size.

Infinity Insurance Reviews & Ratings: What Do Customers Have to Say?

A.M. Best rates insurance companies across the United States based on their financial strength, assets, and liabilities. A.M. Best has rated Infinity Insurance since 1960. The company most recently awarded Infinity an A (Excellent) rating. A.M. Best recently upgraded the financial strength rating of Kemper and all its subsidiaries (including Infinity) from A- (Excellent) to A (Excellent), which indicates the company has improved its financial strength in recent years.

Infinity Insurance has a B rating from the Better Business Bureau (BBB). Infinity has a 1.04 star out of 5 rating at with 110+ customer reviews. Most customers are unhappy with the claims process and overall customer service experience. However, many larger insurers have similarly dismal reviews online, because few people rate their insurer on the BBB unless they’re unsatisfied with a specific claim.

Review aggregator website Trustpilot has given Infinity an average rating of ‘Bad’ based on its dismal 1.3 score out of 5 according to 540+ customer reviews. 66% of customers on Trustpilot gave the company a 1-star review. Many customers complain about poor customer service, long response times, and bad claims satisfaction, among other issues.

Motor1 gave Infinity a 3-star rating, praising Infinity’s easy quote process and extensive range of coverage options. However, they lowered the company’s score for being expensive and having a high number of customer complaints.

Meanwhile, insurance aggregator website Clearsurance gave Infinity a 2.03 star rating of 5 based on 260+ reviews. Most reviews for Infinity’s home insurance were positive (average score of 4.83 out of 5), although reviews for Infinity’s auto insurance (2.00 out of 5) dragged down the overall average. WalletHub, similarly, has an average score of 2.6 stars out of 5 for Infinity based on 90+ customer reviews.

Final Word on Infinity Auto Insurance

Infinity is an Alabama-based insurance company offering auto, home, and business insurance. The company is backed by six decades of experience and is a subsidiary of Kemper.

Infinity appears to have higher pricing than many competing insurers, and the company has a surprising number of bad reviews online.

To learn more about Infinity auto insurance or to request a quote from the Birmingham-based insurer today, visit

James Shaffer
James Shaffer James Shaffer is a writer for and a well-seasoned auto insurance industry veteran. He has a deep knowledge of insurance rules and regulations and is passionate about helping drivers save money on auto insurance. He is responsible for researching and writing about anything auto insurance-related. He holds a bachelor's degree from Bentley University and his work has been quoted by NBC News, CNN, and The Washington Post.
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