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How Do You Contact Kemper Customer Service?

Last Updated on November 19, 2023

Headquartered in Chicago, Kemper has offered car insurance, life insurance, and other insurance products to customers across the United States for 30+ years.

Kemper was founded on the belief everyone deserves insurance they can count on. Today, the company aims to continue providing affordable, personalized auto and life insurance products for individuals, families, and businesses.

Kemper specializes in covering high-risk drivers – including drivers who struggle to find car insurance through major insurers and the ordinary marketplace. Kemper offers SR-22 insurance and other insurance products to high-risk drivers, for example, allowing them to legally resume driving.

You can contact Kemper’s customer service via the following:

Does Kemper Have 24/7 Customer Service?

Kemper does not have 24/7 customer service. Instead, the company offers customer service by phone and live chat from 8am to 5pm local time, Monday through Friday.

You can call or live chat with Kemper’s customer service team from 8am to 5pm local time Monday through Friday.

The company does, however, have 24/7 claims reporting and roadside assistance. You can also email Kemper 24/7.

What Are Kemper’s Customer Service Hours?

Kemper’s customer service hours include:

How Do You Contact Kemper?

You can contact Kemper by phone, live chat, email, or mail, among other methods:

Does Kemper’s Customer Service Have Good Reviews?

Kemper’s customer service has below average reviews for claims satisfaction and overall service.

In the 2023 J.D. Power auto insurance rankings, Kemper wasn’t large enough to appear in most subregions. J.D. Power ranks the top 10 or 20 largest insurers in each subregion, polling policyholders wo have recently made a claim. Kemper only appeared in one subregion – California – where they scored last among major insurers with a score of 736 out of 1,000. In comparison, the next-lowest insurer scored 767, the top insurer scored 843, and the regional average was 813.

On the Better Business Bureau website, meanwhile, Kemper has an average score of 1.02 stars out of 5 based on 250+ customer reviews, indicating most customers are unhappy with Kemper’s customer service and claims handling. However, Kemper has an average rating of A+ from the Better Business Bureau overall.

Other websites have similarly below-average reviews for Kemper’s customer service. Kemper has an average score of 2.8 stars out of 5 on Clearsurance, for example, and a score of 30% on ValuePenguin. Yelp, WalletHub, and ConsumerAffairs also have poor scores for Kemper.

Part of the problem is Kemper’s customer base: the company focuses specifically on high-risk drivers who struggle to find coverage with conventional insurers. These high-risk drivers pay higher fees for limited coverage, leading to a disappointing customer experience overall.

How Do You File a Claim?

You can file a claim with Kemper by phone or through the online form.

Claims reporting is available 24/7 via the following methods:

To report a claim, you’ll need the Kemper policyholder’s name and policy number along with a description of the incident, damages, and injuries. Kemper also needs to know the date and time of the incident.

You can also check the status of an existing claim by calling 800-353-6737.

How Do You Get Roadside Assistance?

Kemper offers roadside assistance via online form or phone.

You can contact roadside assistance from anywhere in the United States or Canada 24/7 via the following:

Online Form: https://www.kemper.com/claims/report-a-claim/roadside-assistance

Phone: 866-611-3488

How Do You Get a Quote?

You can get a Kemper auto insurance quote by phone or through Kemper.com.

Quote requests are available 24/7 through Kemper.com. Alternatively, you can call a salesperson from 8am to 8pm CST, Monday to Friday and from 8am to 5pm CST on Saturdays (closed Sundays) by phone:

Online Quote Request Form: Kemper.com

Quotes by Phone: 1-800-463-4648

James Shaffer
James Shaffer James Shaffer is a writer for InsurancePanda.com and a well-seasoned auto insurance industry veteran. He has a deep knowledge of insurance rules and regulations and is passionate about helping drivers save money on auto insurance. He is responsible for researching and writing about anything auto insurance-related. He holds a bachelor's degree from Bentley University and his work has been quoted by NBC News, CNN, and The Washington Post.
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