How Do You Contact GEICO Customer Service?

Last Updated on February 5, 2026

GEICO is headquartered in Chevy Chase, Maryland, and is among the largest auto insurers in the U.S. If you need help with your policy, billing, claims, or roadside service, GEICO encourages using the mobile app or online account tools first (often faster than waiting on hold).

1. Call the Right Line First: GEICO uses different numbers for sales/service, claims, and roadside—starting with the correct department saves time.
2. App and Online Are Often Fastest: Payments, documents, ID cards, claim updates, and roadside requests are typically quickest through the GEICO Mobile app or website.
3. Chat Is for Policy Service, Not Claims: GEICO Live Chat is designed for auto policy questions, so use the Claims Center or claims line for accidents and claim status.
4. Escalate with a Paper Trail: If an issue stalls, request a supervisor, keep notes, and consider a written follow-up—then contact your state insurance department if needed.

GEICO Quick Contact Info

Here’s the quickest way to reach the right GEICO department.

Does GEICO Have 24/7 Customer Service?

GEICO offers 24/7 support tools through the GEICO Mobile app and online account access, and it also staffs claims reporting and roadside service around the clock. That said, some specialized departments or product lines may keep extended (but not always 24/7) phone hours, so the safest approach is to use the GEICO contact hub to route your request to the right team.

If you need immediate help after an accident or breakdown, use these two 24/7-first options:

• Claims: Call 1-800-841-3000 or file online via the Claims Center.
• Roadside: Use the app/online request flow or call 1-800-424-3426.

GEICO Customer Service Hours

GEICO promotes 24/7 availability overall, especially for claims reporting and emergency roadside service. For live phone support on policy service, billing, or non-auto products, hours can vary by department and state.

If you’re calling outside typical business hours, you’ll usually have the best luck with:

• Filing a new claim or checking claim status via app/online
• Requesting emergency roadside service via app/online
• Using the contact hub to find the correct product line and phone hours

How Do You Contact GEICO?

You can contact GEICO by phone, chat, the mobile app, online claim tools, and web forms. The best option depends on what you’re trying to do.

How Do You File or Track a Claim With GEICO?

You can file a claim through the GEICO Claims Center, in the app, or by phone. If you already have a claim, GEICO’s online tools typically let you track updates, upload documents, and review next steps.

• File online: Start at geico.com/claims.
• Track online: Use claims.geico.com (you’ll generally need your claim number).
• File by phone: Call 1-800-841-3000.

If you were hit by a GEICO-insured driver and you’re not a GEICO policyholder, you can still use the claims reporting options above—just be ready with the other driver’s insurance details and the accident information.

How Do You Get Roadside Assistance?

GEICO generally recommends requesting roadside assistance through the GEICO Mobile app or online for the fastest dispatch. If you prefer the phone, you can call 1-800-424-3426.

Roadside service is commonly used for towing, flat tires, jump starts, fuel delivery, and lockouts. Coverage, limits, and reimbursement rules depend on your policy and location.

How Do You Get a Quote?

You can get a GEICO auto quote online or by phone:

• Online: geico.com/auto-insurance
• By phone: 1-800-207-7847

If you’re shopping around, it helps to compare the same coverages and limits across companies. For context on pricing factors, see this guide to GEICO auto insurance average cost.

Does GEICO Customer Service Have Good Reviews?

Customer service experiences vary widely at any large insurer—especially when claims, repairs, rental cars, and third-party vendors are involved. When you’re evaluating service quality, it helps to look beyond star ratings and check sources that track complaints and standardized survey results.

• J.D. Power studies: GEICO is included in national and regional satisfaction and claims satisfaction research. Start with the latest press releases for the U.S. Auto Insurance Study and the U.S. Auto Claims Satisfaction Study.
• NAIC complaint data: Use the NAIC Consumer Insurance Search to find complaint and financial information by legal company name (large insurers often have multiple related entities).

How To Escalate an Issue or File a Complaint

If you can’t resolve an issue through regular customer service (billing disputes, claim delays, communication problems, or document requests), take these steps:

• Ask for escalation: Request a supervisor and write down the date/time, the representative’s name, and any claim or reference number.
• Follow up in writing: If needed, use GEICO’s contact form so you have a paper trail.
• Contact your regulator: If you believe the carrier isn’t following your state’s claims handling rules, you can contact your state insurance department through the NAIC Insurance Department Directory.

Other GEICO Phone Numbers You Might Need

If you’re calling about a non-auto product, GEICO lists product-specific numbers. Use the GEICO contact hub if you’re not sure which one applies.

Important: Coverage, service availability, and escalation options can vary by state and by the specific GEICO entity listed on your declarations page. When in doubt, rely on the official contact hub and your policy documents.

FAQs on GEICO Customer Service