How Do You Contact Amica Customer Service?
Last Updated on October 7, 2026
Amica (Amica Mutual Insurance Company) is a Rhode Island-based mutual insurer founded in 1907. Its auto insurance is sold in what Amica calls “select states around the country,” not nationwide, though Amica Life does business in all states. If you need help with billing, policy changes, claims, or roadside assistance, the fastest option is usually the right phone number for your situation.
- Start With the Main Line: For most auto/home/marine/umbrella needs, call 800-242-6422. The same number covers customer service, sales and claims.
- Roadside Help Has Its Own Number: For towing, lockouts, jump starts, and similar emergencies, call 866-286-9968 anytime.
- Hours Depend on the Channel: Phone and chat support run long days but not all night. Roadside is the one Amica line published as 24/7.
- Use Online Tools for Non-Urgent Requests: The Claim Center and contact form are helpful for starting requests, uploading documents, and follow-ups.
- Amica Customer Service Contact Information
- Does Amica Have 24/7 Customer Service?
- Amica Customer Service Hours
- How to File a Claim With Amica
- How to Get Roadside Assistance From Amica
- Other Ways to Contact Amica
- Amica Mailing Addresses
- If You Need to Escalate an Issue
- Bottom Line
- FAQs on Amica Customer Service
- Sources
Amica Customer Service Contact Information
Use the quick guide below to reach the correct Amica team. Hours listed are in Eastern Time (ET) and can change—check Amica’s Contact Us page for the most current details.
| What You Need | Best Contact Method | Details |
|---|---|---|
| Customer service (auto/home/marine/umbrella) | Phone | 800-242-6422 |
| Get a quote / sales (auto/home/marine/umbrella) | Phone or online | 800-242-6422 or Amica.com |
| File a claim (auto/home/marine/umbrella) | Phone or online | 800-242-6422 or Claim Center. Amica publishes no hours for its claims lines, so if you reach a recording, file online. |
| Roadside assistance | 24/7 phone or online request | 866-286-9968 or Amica.com |
| Life insurance customer service | Phone | 800-234-5433 (also the life claims number) |
| Life insurance sales | Phone | 800-619-6077 |
| Locked out of your online account | Phone | 833-915-0019 |
| Send a general message | Online form | Contact form |
Quick tip: If you’re calling about a claim, have your policy number (or claim number), the loss date, location, and photos ready—your call will go much faster.
Does Amica Have 24/7 Customer Service?
Not quite. Amica runs long days rather than round-the-clock ones. Customer service answers the phone from 6 a.m. to 10 p.m. Eastern on weekdays and 7 a.m. to 8 p.m. on weekends. The only line Amica publishes as 24/7 is roadside assistance. For claims, Amica prints its phone numbers without any hours beside them, so you may get a recording late at night. Filing online through the Claim Center works at any hour.
Amica Customer Service Hours
These are the hours Amica prints on its own contact page, in Eastern Time. Availability may vary on holidays and during severe weather events.
| Channel | Department | Hours (ET) |
|---|---|---|
| Live chat | Customer service | Weekdays 6 a.m.–10 p.m.; Weekends 7 a.m.–8 p.m. |
| Live chat | Claims | Weekdays 8 a.m.–midnight; Saturdays 10 a.m.–5:30 p.m. (Closed Sundays) |
| Phone | Customer service (auto/home/marine/umbrella) | Weekdays 6 a.m.–10 p.m.; Weekends 7 a.m.–8 p.m. |
| Phone | Sales (auto/home/marine/umbrella) | Weekdays 7 a.m.–10 p.m.; Weekends 7 a.m.–8 p.m. |
| Phone | Claims (auto/home/marine/umbrella) | Not published. Amica lists 800-242-6422 for claims with no hours beside it. Chat claims hours are above, and the Claim Center takes a claim online at any hour. |
| Phone | Roadside assistance | 24/7 |
| Phone | Life customer service | Weekdays 8 a.m.–7 p.m. |
| Phone | Life claims | Not published. Amica lists 800-234-5433 for life claims with no hours beside it. |
| Phone | Life sales | Mon–Fri 8 a.m.–8 p.m.; Sat 9 a.m.–4:30 p.m.; Sun closed (800-619-6077) |
| Phone | Account and technical help | Weekdays 8 a.m.–10 p.m.; Weekends 10 a.m.–6 p.m. (833-915-0019) |
How to File a Claim With Amica
For auto, home, marine, and umbrella claims, call 800-242-6422. Life claims go to 800-234-5433. Amica doesn’t publish hours for either line, so for a late-night loss the surer route is to start the claim online through Amica’s Claim Center (Amica customers may need to log in) and call in the morning. Amica also takes claims through chat with a live representative, weekdays 8 a.m. to midnight Eastern and Saturdays 10 a.m. to 5:30 p.m.
How to Get Roadside Assistance From Amica
If you need a tow, jump start, lockout help, fuel delivery, or a flat tire change, Amica roadside assistance is available 24/7 at 866-286-9968. You can also learn what’s typically included in Amica’s roadside assistance coverage.
Note: Amica puts this plainly on its contact page. Whether or not you carry Towing and Labor coverage, it will help you get going again, and without that coverage you are responsible for your own out-of-pocket expenses.
Other Ways to Contact Amica
- Online message: Use Amica’s contact form for non-urgent questions.
- Live chat: Chat through Amica.com (hours vary for claims vs. general service).
- Account and technical help: If you’re locked out of your online account or need website support, call 833-915-0019, weekdays 8 a.m. to 10 p.m. Eastern and weekends 10 a.m. to 6 p.m.
Amica Mailing Addresses
If you prefer mail, send documents to the address that matches your need. Consider sending time-sensitive items by trackable mail.
| Mail Type | Address |
|---|---|
| Payments (auto/home/marine/umbrella) | Amica Mutual Insurance Company, PO Box 9128, Providence, RI 02940-9128 |
| Payments (life and retirement) | Amica Life Insurance Company, PO Box 9700, Providence, RI 02940-9700 |
| Claims documents | Amica Scan Center, PO Box 9690, Providence, RI 02940-9690 |
| Sales and policies | Amica Scan Center, PO Box 6700, Providence, RI 02940-6700 |
Quick tip: For urgent issues (like active claims, cancellations, missed payments, or roadside help), calling is usually faster than email or mail.
If You Need to Escalate an Issue
If you’ve tried the standard channels and still need help, ask the representative to escalate the issue to a supervisor and request a reference number. If you believe the issue involves a claims handling or policy dispute, you can also contact your state insurance department. The NAIC keeps a directory of every state department, and rules and timelines vary by state.
Bottom Line
For most needs, start with 800-242-6422, which covers general service, sales and claims for auto, home, marine and umbrella policies. For emergencies on the road, call 866-286-9968 any time. For non-urgent questions, use Amica’s online contact form or live chat. Amica does well on the service measures that get published: it ranked highest in New England in the J.D. Power 2026 U.S. Auto Insurance Study and first in the service segment of J.D. Power’s 2026 digital experience study. My advice is to use chat for anything you want a written record of, like a cancellation date or a promise about a bill, because you can save the transcript.
FAQs on Amica Customer Service
Sources
Checked October 5, 2026
- Amica — Contact Amica
- Amica — Claim Center
- Amica — Company Facts and History
- J.D. Power — 2026 U.S. Auto Insurance Study Press Release, June 9, 2026
- J.D. Power — 2026 U.S. Insurance Digital Experience Study Press Release
- NAIC — State Insurance Departments Directory
- Better Business Bureau — Amica Mutual Insurance Company Profile, October 5, 2026
