Does American Family Have Good Roadside Assistance Coverage?

Last Updated on November 9, 2023

American Family is one of the country’s largest car insurance companies. Many American Family policyholders take advantage of AmFam’s 24/7 emergency roadside assistance program.

American Family roadside assistanceAmerican Family offers good roadside assistance coverage to protect you during emergencies. It covers towing, battery jumpstarts, flat tire changes, fuel deliveries, and more – all for just $10 to $20 per year.

Should you sign up for American Family’s roadside assistance coverage? How much does American Family’s roadside assistance policy cost? Keep reading to discover everything you need to know about American Family’s roadside assistance coverage.

How American Family Roadside Assistance Works

American Family’s roadside assistance coverage works similar to the roadside assistance programs from other car insurance companies (like GEICO and State Farm) and independent roadside assistance organizations (like AAA).

In exchange for a few dollars per month, American Family covers certain roadside emergencies. The insurer will cover the cost of towing your car to the nearest service station, for example, and the cost of delivering fuel or changing your tire if necessary.

IF you have American Family’s roadside assistance coverage, then you can request help through the MyAmFam app. Or, you can call 1-800-692-6326 for assistance.

What’s Included with American Family’s Roadside Assistance Coverage?

American Family’s roadside assistance coverage covers certain roadside emergencies and other unexpected expenses.

Some of the things covered by American Family’s roadside assistance package include:

Towing: if your vehicle isn’t running or is stuck on a road or in a parking area, then you can get roadside assistance through American Family. American Family will cover the cost of towing your vehicle to the nearest shop or garage, allowing you to get the repairs you need.

Battery Jumpstart: American Family’s roadside assistance coverage can cover the cost of jumping a dead battery. If your car died and needs a jump, then American Family can dispatch a technician to your location to get your car running again.

Tire Services: If you need to change or patch a tire, then American Family can send a service person to help you get back on the road safely. The service does not include the cost of the patch or the tire: it only includes labor. If you have a spare tire, then there may be no added cost to the call. If you need a tire, however, then you may need to pay extra.

Gas and Oil Delivery: Out of fuel or other fluids? American Family can cover gas and oil delivery. The company will dispatch a technician to bring gas to your car. This service does not include the cost of gas.

Locksmiths: American Family will cover the cost of hiring a dependable locksmith to retrieve your cars from your vehicle, open a locked vehicle, and help you get into your car if locked out. It does not include the cost of replacing your locks or keys, if required.

Roadside Repairs: American Family covers up to one hour of mechanical labor at the breakdown location to help you get your vehicle up and running again. If American Family cannot provide service at your location, then the company sends a tow truck.

American Family Uses Sign and Drive Direct Billing to Avoid Hassle

American Family uses a system called Sign and Drive for roadside assistance claims.

With Sign and Drive, there’s no need to worry about upfront payments or reimbursements. In fact, there’s no need to file a claim at all. Instead, you simply sign the paperwork and drive away. American Family takes care of the reimbursement behind the scenes, if necessary.

Do All American Family Insurance Plans Include Roadside Assistance?

American Family does not include roadside assistance on all plans. Like other insurers, American Family requires you to add emergency roadside assistance coverage for a few extra dollars per month.

If you have full coverage car insurance with American Family, then it costs just $10 to $20 per year to add roadside assistance to your policy.

Contact your American Family agent to determine if you have roadside assistance – or to check how much it costs to add roadside assistance to your policy.

How Much Does American Family Roadside Assistance Cost?

American Family roadside assistance costs between $10 and $20 per year to add to an existing auto insurance policy.

At just $10 to $20 per year, American Family’s roadside assistance is one of the cheapest plans available today. Typically, roadside assistance plans range from $40 to $150 per year.

How Many Times Can I Use American Family Roadside Assistance?

American Family doesn’t list a specific limit for the number of claims allowed through its roadside assistance plan.

Most roadside assistance providers cover a maximum of 4 to 6 emergencies per year. However, American Family may cover more, depending on your coverage.

Do Roadside Assistance Claims Affect Premiums?

American Family’s roadside assistance claims do not affect premiums when used normally.

If you make one or more claims through your roadside assistance coverage, then you will not pay higher insurance premiums.

However, if you call roadside assistance daily (say, to jumpstart a car with a faulty battery), then American Family may raise premiums. Roadside assistance is designed to be used when you really need it – for emergency situations.

American Family Roadside Assistance Reviews: What Do Customers Say?

American Family has strong reviews for customer service, claims satisfaction, and overall quality. Generally, the company is known for handling claims effectively and treating customers well. Although pricing tends to be higher than lower-rated providers, American Family customers don’t mind paying slightly higher prices for significantly better quality.

According to J.D. Power’s 2021 auto insurance study, American Family scored top marks in the Southwest region of the United States for the second consecutive year. That means more customers were satisfied with American Family than any other insurer in the Southwest. To compile these rankings, J.D. Power talks to real policyholders who have recently made a claim.

In other subregions, J.D. Power scored American Family average or above, indicating most customers nationwide are happy with their American Family auto insurance policy and how it works.

Is American Family Roadside Assistance Worth It?

If you’re concerned about roadside breakdowns, vehicle lockouts, and other incidents, then it may be worth it to add roadside assistance to your car insurance policy.

In exchange for just $10 to $20 per year, American Family roadside assistance protects you against unexpected events while covering certain roadside emergencies.

Depending on your budget and aversion to risk, American Family’s roadside assistance may or may not be the right choice for you.

Final Word on American Family’s Roadside Assistance Coverage

American Family has good roadside assistance coverage at a very reasonable price.

In exchange for just $10 to $20 per year, American Family covers many common roadside emergencies. The company will cover the cost of towing, fuel delivery, roadside service, vehicle lockouts, jumpstarts, and other incidents, up to a certain limit.

To learn more about American Family and how it works, or to add American Family’s roadside assistance to your policy, contact your American Family agent today.

James Shaffer
James Shaffer James Shaffer is a writer for and a well-seasoned auto insurance industry veteran. He has a deep knowledge of insurance rules and regulations and is passionate about helping drivers save money on auto insurance. He is responsible for researching and writing about anything auto insurance-related. He holds a bachelor's degree from Bentley University and his work has been quoted by NBC News, CNN, and The Washington Post.
Back to Top