How Do You Contact American Family Customer Service?
Last Updated on November 19, 2023
American Family Insurance, also known as AmFam, is a Madison, Wisconsin-headquartered insurance company founded in 1927.
Today, the company operates as a private, mutual insurance company specializing in home, auto, life, and health insurance along with investment and retirement planning services. As one of America’s largest corporations, American Family is part of the Fortune 500.
In the auto insurance industry, American Family is known for CONNECT by American Family. CONNECT is a wholly owned subsidiary of American Family. The company sells auto insurance under the American Family brand and through CONNECT across the United States.
You can contact American Family via the following:
- Phone: 1-800-MYAMFAM (1-800-692-6326)
- Claims Reporting: https://www.amfam.com/claims/file-your-claim
- Roadside Assistance: MyAmFam mobile app, My Account, or 1-800-692-6326
- Online Help: https://myaccount.amfam.com/
Does American Family Have 24/7 Customer Service?
American Family offers 24/7 customer service via a combination of a staffed support line and automated phone system. The company also offers 24/7 claims reporting and roadside assistance.
You can contact 1-800-692-6326 at any time of day or night for general inquiries. That number goes to an automated system overnight but is staffed by representatives from 7am to 10pm CT on weekdays, from 8am to 8pm CT on Saturday, and from 12pm to 8pm CT on Sundays.
What Are American Family’s Customer Service Hours?
American Family offers 24/7 customer service for general inquiries, cancelations, claims reporting, roadside assistance, and account changes.
Depending on when you call American Family, however, certain services may be automated. The company offers customer service 24/7 via the automated Pay By Phone system for billing, getting a quote, new policy, general service questions, and claims reporting, for example.
American Family’s customer service team is available at 1-800-692-6326 during the following hours:
- Monday to Friday from 7am to 10pm CT
- Saturday from 8am to 8pm CT
- Sunday from 12pm to 8pm CT
- 24/7 via the MyAmFam mobile app
Sales is unavailable from 7 to 8am and from 8 to 10pm Monday to Friday and from 6 to 8pm on Saturday and Sunday.
How Do You Contact American Family?
You can contact American Family online, over the phone, and through other methods, including:
- For general customer service at 1-800-MYAMFAM (1-800-692-6326)
- For account changes and policy changes, access My Account at https://myaccount.amfam.com/
- To file or view a claim, use the online form at https://www.amfam.com/claims/file-your-claim or call 1-800-692-6326
- For roadside assistance, call 1-800-692-6326 or use the MyAmFam mobile app
American Family has mobile apps for iOS and Android to handle many customer inquiries 24/7. You can use the mobile app to file a claim, find an agent, access roadside assistance, manage payments, and perform other crucial functions.
Does American Family’s Customer Service Have Good Reviews?
American Family has good reviews for its customer service, pricing, and overall claims handling.
In the 2023 J.D. Power rankings, CONNECT by American Family scored better than many competitors in several subregions. To compile rankings, J.D. Power analyzes insurers by polling policyholders who have recently made a claim. Some insurance companies have a reputation for fair claims handling and strong customer service and score highly, while others do not and score lower.
CONNECT by American Family scored second place overall in the California subregion, ranked 839 points out of 1,000 and just four points behind the leader (Wawanesa). Overall, CONNECT scored significantly higher than the regional average of 813.
American Family also scored high in the Central subregion, taking home second place and scoring 837 points out of 1,000. The company scored a similar second place ranking in the Southwest subregion.
American Family did, however, score below average in the North Central subregion. The company also received below-average marks for its usage-based insurance.
Outside of the J.D. Power rankings, American Family has scored strong marks from industry media and review aggregator websites. US News & World Report scored the company 4.3 stars out of 5 and second overall in the auto insurance industry, for example. More impressively, NerdWallet gave American Family a perfect 5-star score – something they rarely award.
WalletHub users, meanwhile, rated American Family 3.4 stars out of 5, on average, based on 2,500+ reviews, while ConsumerAffairs users scored the company 3.1 stars out of 5 based on 370+ reviews.
Overall, most policyholders have good things to say about American Family’s customer service and how the company operates, finding American Family offers strong customer service, good claims handling, and competitive pricing.
How Do You File a Claim?
You can file a claim with American Family via the online form at https://www.amfam.com/claims/file-your-claim
Alternatively, you can call 1-800-692-6326 to begin a claim over the phone. American Family offers 24/7 claims reporting.
You can also file a claim through the American Family mobile app for iOS or Android. The app also makes it easy to monitor the status of your claim.
How Do You Get Roadside Assistance?
American Family offers 24/7 roadside assistance across the United States and Canada. You can request roadside assistance 24/7 by phone, online form, or mobile app.
Call 1-800-MYAMFAM (1-800-692-6326) for immediate roadside assistance.
Or, request help through the MyAmFam app for iOS or Android.
You can also request roadside assistance through your My Account page.
American Family’s roadside assistance covers towing, battery jumpstarts, tire servicing, gas and oil delivery, locksmith services, and roadside repairs, up to a certain limit.
How Do You Get a Quote?
You can get a quote with American Family through the official website at AmFam.com. Just enter basic information about your vehicle to see how much you could pay with American Family.
You can also get a quote through an American Family agent near you. Use the American Family agent locator form at https://www.amfam.com/agent-locator