How Do You Contact AAA Customer Service?

Last Updated on December 7, 2023

AAA insures thousands of drivers across the United States. Whether through CSAA or state-based AAA affiliates, AAA provides customer service at a national and regional level. You can contact AAA to adjust coverage, make a claim, contact roadside assistance, or get a quote.

You can contact AAA customer service by phone at their nationwide customer service and roadside assistance hotline, 1-800-AAA-HELP (1-800-222-4357).

Alternatively, you can contact AAA through the mobile app or through your regional or state-based AAA affiliate.

You can contact AAA’s customer service team via the following:

Does AAA Have 24/7 Customer Service?

AAA offers 24/7 customer service at both the national and regional levels. You can contact AAA 24 hours a day, seven days a week to adjust your policy, report a claim, or request roadside assistance. Typically, AAA aims to arrive within 45 minutes of a service call, though this can vary based on location, weather conditions, and the current demand for services.

What Are AAA’s Customer Service Hours?

AAA’s customer service hours are 24/7. You can contact the company 24 hours a day, 365 days a year, to start a claim, request roadside assistance, adjust your policy, or ask general questions.

24/7 roadside assistance and customer service at 800-222-4357

24/7 customer support via the AAA Mobile app

24/7 customer service for most state and regional AAA organizations

Although most state and regional AAA organizations offer 24/7 customer service and claims handling, some operate during normal business hours. Check your local AAA affiliate for hours and coverage.

How Do You Contact AAA?

You can contact AAA via the company’s nationwide roadside assistance and customer service hotline at 800 222-4357. The company will direct your call anywhere it needs to go – whether you’re making a claim, submitting a request for emergency roadside assistance, or adjusting your policy.

Alternatively, you can contact AAA via your state or subregion regional offices. AAA maintains different phone numbers for different states – from AAA Carolinas in North Carolina and South Carolina to Northeast AAA for parts of the northeast.

You can contact AAA via the following:

General Customer Service & Roadside Assistance: 800-222-4357

AAA Texas: 1-866-568-4222

AAA Michigan: 1-800-222-6424

AAA Pennsylvania: 1-717-328-7192

AAA Chicago: 1-800-222-6424

Northern California AAA (Alaska, Arizona, Northern California, Montana, Nevada, Utah, & Wyoming): 1-800-922-8228

AAA South (Florida, Georgia, & Tennessee): 1-800-222-1134

Northeast AAA (Connecticut, Massachusetts, New Hampshire, New Jersey, New York, Rhode Island, & Wisconsin): 1-800-222-4242

AAA Club Alliance (Ohio, West Virginia, Kansas, Oklahoma, South Dakota, Delaware, Maine, & parts of Virginia, Pennsylvania, and New Jersey): 1-866-636-2377

AAA Carolinas (North Carolina & South Carolina): 1-800-477-4222

Mobile App: AAA Mobile for iOS or Android 

Does AAA’s Customer Service Have Good Reviews?

Most AAA customers are happy with AAA’s customer service and how it works, finding the company works as advertised to provide effective customer service for roadside assistance situations and insurance claims.

However, like other large insurance companies, AAA has different ratings for different states and subregions. Some customers are very happy with their AAA customer service experience, while others are less satisfied.

On Trustpilot, AAA has an average score of 1.5 stars out of 5, with most customers ranking the company at 1-star out of 5. There are 1,900+ total reviews. Customers have left negative reviews for AAA after experiencing long wait times for roadside assistance. Generally, customers don’t have an issue with customer service: they just waited a long time for a specific emergency call.

WalletHub has an average score of 2.3 stars out of 5 for AAA Insurance overall, along with a 3.4 star rating from the WalletHub editorial team. The company scores strong marks for its diverse range of insurance options, extensive experience (AAA was founded in 1902), and A+ BBB rating, among other perks.

Most AAA regional and state affiliates have an A+ rating on the Better Business Bureau, indicating most customers are satisfied with how the company handled its customer service, claim requests, and complaints.

Overall, AAA’s customer service has average to strong reviews from drivers across the United States. Like many large insurers, AAA has an issue where people don’t leave reviews unless they’re dissatisfied with a claim or roadside assistance situation. Nevertheless, most AAA customers have a positive experience with the company overall.

How Do You File a Claim?

You file a claim by contacting your local AAA state or regional affiliate using the contact information above. Each state and regional affiliate has its own unique claim processing form.

Most AAA affiliates let you process a claim online or by phone.

Alternatively, you can contact AAA 24/7 at 800-222-4357 via their general roadside assistance hotline to report a claim.

How Do You Get Roadside Assistance?

AAA offers roadside assistance 24/7 by phone or via the mobile app. You can request roadside assistance anywhere in the United States or Canada for vehicle jumpstart, towing, vehicle lockouts, flat tire changes, mechanical breakdowns, and certain other roadside emergencies.

You can contact AAA roadside assistance via the following:

  • 24/7 roadside assistance hotline at 800-222-4357
  • 24/7 roadside assistance mobile app via the AAA Mobile app for iOS or Android

How Do You Get a Quote?

To see how much AAA insurance will cost, you can get a quote for AAA through your regional or state AAA affiliate. Most AAA affiliates offer online quote request forms. Simply input your ZIP code and vehicle information into the online form to receive a quote.

Alternatively, you can contact AAA by phone at 800-222-4357 to request a free, no-obligation quote.

James Shaffer
James Shaffer James Shaffer is a writer for and a well-seasoned auto insurance industry veteran. He has a deep knowledge of insurance rules and regulations and is passionate about helping drivers save money on auto insurance. He is responsible for researching and writing about anything auto insurance-related. He holds a bachelor's degree from Bentley University and his work has been quoted by NBC News, CNN, and The Washington Post.
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