How Do You Contact USAA Customer Service?
Last Updated on February 5, 2026
USAA is widely known for strong service among eligible members, especially for insurance and claims support. If you already have a policy (or you’re shopping for one), here are the fastest, most reliable ways to reach USAA customer service.
Not sure whether you qualify? USAA insurance is generally limited to military members, veterans, and eligible family members, and eligibility rules can vary by product.
- Start With the Main Line: For most insurance questions, call 800-531-8722 (or 210-531-8722) and let USAA route you to the right department.
- Use #8722 on Mobile: USAA commonly lists #8722 as a shortcut that can connect you to support from a mobile phone.
- Roadside Help Is Separate: For towing and roadside service, call 800-531-8555 or request assistance online/app for faster dispatch.
- Online Tools Save Time: Claims filing, status checks, and document uploads are often quicker through USAA’s online claims center than waiting on hold.
- USAA Customer Service Contact Options
- Does USAA Offer 24/7 Customer Support?
- Best Ways to Contact USAA for Insurance Help
- How to File an Insurance Claim with USAA
- How to Request Roadside Assistance
- Mailing Address and Fax Numbers
- Tips for Faster USAA Support
- How USAA Customer Service Compares
- Final Word
- FAQs on Contacting USAA Customer Service
USAA Customer Service Contact Options
If you want the quickest help, start with the contact method that matches your issue. Phone support is helpful for billing, policy changes, and complex questions, while the app and online tools are often faster for routine tasks like claims updates and roadside requests.
| What You Need | Best Contact Method | Notes |
|---|---|---|
| General Customer Service | Call: 800-531-8722 or 210-531-8722 Mobile shortcut: #8722 | Use this for policy questions, billing, quotes, and routing to the right department. |
| Roadside Assistance | Call: 800-531-8555 Online request: USAA roadside assistance form | Available 24/7. Requesting through the app/online is often faster. |
| File or Manage a Claim | USAA online claims center | Online claims tools are available anytime; call the main line if you need a rep. |
| Send Documents by Fax | General fax: 800-531-8877 Claims fax (commonly used): 800-531-8669 | Always include your name and claim or policy number on any faxed documents. |
| Mailing Address | USAA 9800 Fredericksburg Rd San Antonio, TX 78288 | Mailing addresses can vary by department—use the address shown in your account documents when possible. |
Quick tip: Before you call, have your USAA member number (or policy number), the vehicle VIN (for auto issues), and the best callback number ready. It can shave minutes off the verification process.
Does USAA Offer 24/7 Customer Support?
Some USAA support is available 24/7, but not every department is staffed around the clock. In general, you can access many self-service tools online any time (claims status, ID cards, payments, and more), while phone hours vary by department.
Roadside assistance is advertised as 24/7. For other needs, USAA publishes department-specific hours on its support/contact pages, and those hours can change for holidays or high-volume events.
Accessibility and TTY Options
If you use a TTY device or a telecom relay service, USAA commonly references dialing 711 for TRS/TTY support, then connecting through the main USAA number.
Best Ways to Contact USAA for Insurance Help
USAA generally routes most insurance questions through the main number. If you’re calling about auto insurance, you can also ask the rep to connect you directly to the auto policy team.
- Policy changes, billing, and general questions: Call 800-531-8722 (or 210-531-8722 if you prefer the San Antonio number), or use the mobile shortcut #8722.
- Cancellations: Ask the rep to walk you through effective dates and refunds. If you’re worried about fees, see our guide to USAA auto insurance cancellation fees.
- Quotes: The fastest option is often online, but a rep can also quote by phone if your situation is complex (multiple drivers, prior insurance gaps, specialty vehicles, etc.).
How to File an Insurance Claim with USAA
For most drivers, the easiest way to start is the USAA online claims center. You can usually report a claim, upload photos, and track status without waiting on hold.
If you need help in the moment (for example, after an accident), call the main number and ask to be routed to claims. If you fax claim documents, USAA commonly lists a claims fax line used for claim-related paperwork.
How to Request Roadside Assistance
USAA offers roadside assistance across the U.S. and Canada for eligible policies. If you’ve added roadside coverage and need a tow, jump start, flat tire help, or lockout service, you can request assistance 24/7.
- Phone: 800-531-8555
- Online: Request service through USAA’s roadside assistance form (linked above) or through the USAA app (often faster).
If you’re deciding whether to add roadside coverage or keep it elsewhere (like AAA), see our breakdown of whether USAA roadside assistance is worth it.
Mailing Address and Fax Numbers
USAA has a main San Antonio address, but many departments use specialized PO boxes. When you’re mailing documents, the safest approach is to use the address shown in your online account, billing statement, or the specific form you’re submitting.
Main address (often used as a general reference):
USAA
9800 Fredericksburg Rd
San Antonio, TX 78288
Common fax numbers: 800-531-8877 (general documents) and 800-531-8669 (commonly listed for claims documents). Always include your full name and policy or claim number.
Tips for Faster USAA Support
- Use the app or online tools first for claims updates, ID cards, billing, and roadside requests.
- Call with clear routing language (example: “Auto policy change,” “Claims status,” or “Roadside assistance”).
- Keep documentation ready (photos, police report number, repair estimate, or receipts) to reduce back-and-forth.
- Ask for a reference number for your call or request when available.
Quick tip: If you get a suspicious call/text claiming to be USAA, don’t share one-time passcodes or login info. Hang up and call back using the official number on your card or app.
How USAA Customer Service Compares
USAA is frequently highlighted by industry research for strong satisfaction among eligible members, including J.D. Power’s auto insurance studies (USAA is often listed but may be ineligible for official ranking due to eligibility requirements). That said, individual experiences vary—especially during catastrophes, regional claim surges, or periods of unusually high call volume.
If you want to compare service and pricing alongside other insurers, you can start with our USAA auto insurance review, then compare coverage options and discounts based on your driving profile and location.
For additional consumer context, you can also review complaint trends and customer feedback through the Better Business Bureau’s USAA profile. (Review sites can skew negative because customers are more likely to post after a bad experience.)
Pricing and service both matter. If you’re budgeting for a policy change, renewal, or adding drivers, see our guide to USAA auto insurance policy costs.
Final Word
The easiest way to contact USAA is the main line at 800-531-8722 (or the San Antonio line at 210-531-8722), with #8722 as a handy mobile shortcut. For roadside assistance, call 800-531-8555 or request help online for faster dispatch.
Because hours and processes can vary by department and state, use the USAA app or official online tools whenever possible—and keep your policy/claim details ready to speed things up.
