How Do You Contact Progressive Customer Service?
Last Updated on February 5, 2026
Progressive offers multiple ways to get help—whether you’re reporting a claim, requesting roadside assistance, or making a policy change.
While many self-service tools are available online 24/7, phone numbers and department hours can vary by request type. Below is a simple guide to the most common ways to contact Progressive and what each option is best for.
- Use the Right Number: Call 1-888-671-4405 for general service and 1-800-776-4737 for claims and accident reporting.
- Self-Service Is Often Fastest: The app and online account can handle ID cards, payments, policy details, and many common requests 24/7.
- Roadside Help Works Best Through the App: If you have roadside coverage, requesting help via the Progressive app can speed up location-based dispatch.
- Hours Can Vary by Department: Claims help is typically available around the clock, but specialty lines (like fraud reporting or commercial) may have posted schedules.
- Progressive Contact Information
- Does Progressive Offer 24/7 Customer Service?
- Progressive Customer Service Hours
- How to Contact Progressive
- What to Have Ready Before You Call or Chat
- How to File a Claim with Progressive
- How to Get Roadside Assistance
- Does Progressive’s Customer Service Have Good Reviews?
- How to Get a Quote from Progressive
- FAQs on Progressive Customer Service
Progressive Contact Information
| Need Help With | Best Option | Contact Details |
|---|---|---|
| General customer service (billing, policy changes, quotes) | Phone or online account | 1-888-671-4405 (general customer service) or log in online for self-service. |
| File a claim or check claim status | Claims phone line or online claims center | 1-800-776-4737 or visit the Progressive claims center. |
| Roadside assistance | Progressive mobile app or phone | Use the Progressive app (download for iOS or Android) or call 1-800-776-4737. Learn more: Progressive roadside assistance coverage. |
| Live chat, email, and social media | Contact page (Flo chat + forms) | Progressive Contact Us |
Quick tip: If there’s an emergency (injuries, fire, suspected DUI, unsafe scene), call 911 first. Then contact Progressive to start your claim.
Does Progressive Offer 24/7 Customer Service?
Progressive advertises 24/7 support through several channels, including phone support and self-service options online. In practice, claims reporting and urgent help (like roadside assistance) are usually available around the clock, while certain specialty departments may have specific hours.
Progressive Customer Service Hours
Progressive’s main support options are designed to be accessible 24/7, especially for claims and time-sensitive issues. However, some departments (like fraud reporting or commercial policies) may follow posted schedules.
Examples of Department Hours You May See
Progressive lists different hours for different lines of business and services. For example, their contact page includes separate hours for commercial customer service and fraud/identity theft reporting. The fastest way to confirm hours for your situation is to use their contact page and follow the prompts for your topic.
How to Contact Progressive
You can reach Progressive in several ways, depending on what you need:
- Phone (policy service): 1-888-671-4405
- Phone (claims/accidents): 1-800-776-4737
- Live chat, email, online forms, and social media: Use Progressive’s contact page (Flo chat and support forms) via the link in the table above.
- Mobile app: Great for ID cards, billing, policy details, and requesting roadside assistance.
What to Have Ready Before You Call or Chat
Having the right info ready can speed things up—especially for claims and roadside requests.
- Your policy number (or the named insured’s info)
- Vehicle details (year/make/model, license plate, VIN if available)
- Incident details (date/time/location, description, photos, other party info)
- For roadside assistance: exact location, callback number, and what’s wrong (flat tire, dead battery, lockout, etc.)
Quick tip: If you’re locked out, confirm whether your policy includes roadside assistance before requesting a locksmith. If you need more context, see our guide on Will Progressive Help Me If I Lock My Keys in My Car?
How to File a Claim with Progressive
You can start a claim through Progressive’s online account, the mobile app, or by phone. If you prefer online steps and status updates, the claims center is typically the easiest place to begin.
- Document the scene safely (photos, notes, and other party information).
- Start your claim online/app (recommended for quick uploads) or call 1-800-776-4737.
- Follow adjuster instructions for inspection, estimates, and repairs.
- Track claim updates in your online account or app.
How to Get Roadside Assistance
If you’ve added roadside assistance to your Progressive policy, the mobile app is usually the fastest way to request help because it can capture your location and service need. You can also call 1-800-776-4737.
Progressive also promotes an easy way to get the app link by text: text APP to 99354 to receive a download link.
Roadside assistance commonly includes towing, winching, jump-starts, fuel delivery, flat tire changes, and lockout services (coverage details and limits depend on your policy and state).
Does Progressive’s Customer Service Have Good Reviews?
Like most national insurers, Progressive has a wide range of reviews—especially because experiences can differ between billing questions, policy changes, and claims handling.
For a more structured view, J.D. Power publishes annual studies on auto insurance satisfaction and digital service experience. These reports show that customer satisfaction can vary by region and situation, so it’s worth comparing results that reflect where you live and what you value (claims, service, price, or digital tools). See: 2024 U.S. Auto Insurance Study and 2024 U.S. Insurance Digital Experience Study.
Progressive is also consistently ranked among the largest U.S. private passenger auto insurance groups by direct premiums written, which means it handles a high volume of policies and claims nationwide.
How to Get a Quote from Progressive
The quickest way to get a quote is usually through Progressive.com, where you can price options and compare coverage choices. If you prefer help from a representative, you can call customer service and ask to be routed to sales.
If you’re comparing rate tools, you may also want to understand how telematics programs can impact pricing. Here’s our breakdown of whether Progressive Snapshot really saves you money.
