How Do You Contact AAA Customer Service?
Last Updated on February 5, 2026
AAA isn’t a single nationwide insurer with one universal call center. It’s a network of regional auto clubs and AAA-affiliated insurance companies (including providers like CSAA)—so the “right” customer service contact depends on whether you need roadside help, membership support, or insurance service.
If you’re trying to reach AAA quickly, start with the contact option that matches your situation below.
- Start With the Right Department: Roadside, membership, and insurance are often handled by different AAA clubs or insurers.
- Roadside Has a National Shortcut: For breakdown help, call 1-800-AAA-HELP (1-800-222-4357) or use the AAA Mobile app.
- Your Declarations Page Is the Insurance “Source of Truth”: It lists the correct claims and customer service contacts for your specific AAA policy.
- Hours Vary by Club: Roadside is typically 24/7, but membership and some insurance services may follow your local club’s business hours.
AAA Customer Service Contact Options
| What You Need | Fastest Way to Reach AAA | What to Have Ready |
|---|---|---|
| Roadside assistance (towing, jump start, lockout) | Call 1-800-222-4357 (1-800-AAA-HELP) or request service in the AAA Mobile app. | Your exact location, vehicle info, and membership number (if applicable). |
| Membership billing, renewals, cards, discounts | Use the phone number for your local AAA club (found on your membership card, in the app, or in your online account). | Membership number and billing details. |
| Auto/home insurance policy changes | Call the number on your policy declarations page (AAA insurance is regional). | Policy number, vehicle/VIN, driver details. |
| Insurance claim | Start online through your insurer’s portal or call your insurer’s claims line (listed on your policy documents). | Policy number, date/time, photos, police report info (if any). |
| Get an insurance quote | Request a quote through your local AAA insurance affiliate (online or by phone). | Driver and vehicle details, garaging ZIP code. |
Quick tip: For insurance calls, pull up your declarations page first. AAA insurance is handled by regional affiliates, and the decl page has the correct customer service and claims numbers for your specific policy.
Is AAA Customer Service Available 24/7?
Roadside assistance is generally available 24/7, including nights, weekends, and holidays. That does not always mean every type of AAA support is 24/7, because:
- Roadside assistance: Typically 24/7.
- Insurance claims: Many insurers offer 24/7 reporting, but processing and adjuster follow-ups may occur during business hours.
- Membership services: Often handled during extended business hours and can vary by local club.
If your main concern is how quickly AAA arrives for roadside help, timing varies by location, traffic, and demand. See our guide on how long AAA takes to respond to a call.
How to Contact Your Local AAA Club
Because AAA is a network of clubs, your membership questions (renewals, discounts, ID cards, travel services) are usually handled by your local AAA club—not a single nationwide customer service team.
Need the right number for your local AAA club?
1) Check your membership card for your club name and contact info.
2) Use the AAA Mobile app to view your membership card and find nearby AAA offices.
3) Sign in to your AAA online account and look for “Contact” or “Support” for your club’s phone and hours.
If you prefer the app, download AAA Mobile for iOS or Android.
How to File an AAA Insurance Claim
AAA insurance claims are handled by the company that actually underwrites your policy (often a AAA-affiliated insurer tied to your region). The safest way to file is to use the claims contact listed on your policy documents.
- Find your policy declarations page (paper or digital).
- Call the claims number shown or use your insurer’s online claim portal.
- Document the loss (photos, incident details, other driver info, police report number if applicable).
If you can’t find your insurance paperwork and you need immediate help, start with your AAA club or insurer login to locate your policy details.
How to Get AAA Roadside Assistance
AAA roadside assistance can help with towing, jump starts, lockouts, flat tires, and other common breakdown issues. Costs and eligibility depend on your membership level and your local club’s terms.
- Need towing details? See AAA towing cost.
- Locked out? See AAA locked keys in car.
- Flat tire help? See AAA flat tire changes.
Call AAA Roadside Assistance: 1-800-222-4357 (1-800-AAA-HELP)
Use the app: Open AAA Mobile and request roadside assistance (often faster than waiting on hold in high-demand periods).
Quick tip: If you’re in a dangerous location (shoulder of a highway, low visibility, severe weather), call 911 first. Roadside assistance is helpful—but safety comes first.
How to Get an AAA Insurance Quote
AAA insurance pricing and availability can vary by state because coverage is offered through regional affiliates. To estimate pricing in your area and see what influences rates, start here: AAA auto insurance rates.
In most cases, you can request a quote online through your local AAA affiliate or by calling the affiliate listed for your ZIP code.
Final Word
For roadside emergencies, the quickest AAA contact is 1-800-222-4357 (1-800-AAA-HELP) or the AAA Mobile app. For membership or insurance questions, use your local AAA club or the insurer contact listed on your policy documents, since AAA service is handled regionally.
