How Do You Contact MetLife Customer Service?
Last Updated on October 22, 2023
MetLife is one of the world’s largest companies and offers a range of insurance, annuities, and employee benefit program services. The company has 90 million customers and 43,000+ employees in 60+ countries worldwide.
Founded all the way back in 1868, MetLife has 150+ years of experience selling insurance products across the United States.
In April 2021, MetLife sold its auto and home insurance services in the United States to Farmers. Today, most MetLife auto and home insurance customers interact with Farmers’ customer service for their insurance needs. However, you can still contact MetLife for general assistance:
Online Form: https://www.metlife.com/support-and-manage/
Phone: 1-877-638-2862
Does MetLife Have 24/7 Customer Service?
MetLife, like most large insurance companies, maintains 24/7 customer service. You can contact MetLife using the above methods any time of day or night.
Farmers also maintains 24/7 customer service, and all incoming MetLife customers can access 24/7 claims reporting, roadside assistance, cancellations, and general customer service via Farmers.
What Are MetLife’s Customer Service Hours?
MetLife’s customer service hours are 24/7/365. You can contact the company any time of day or night, any day of the year for all types of inquiries:
- 24/7 by online form at https://www.metlife.com/support-and-manage/
- 24/7 by phone at 1-877-638-2862
Farmers, as the new parent company of MetLife’s auto and home insurance division, also maintains 24/7 customer service for general inquiries, roadside assistance, and claims handling.
How Do You Contact MetLife?
You can contact MetLife by online form or phone for general inquiries:
For general customer service and inquiries, use the online forms found at https://www.metlife.com/support-and-manage/
For all other inquiries, call MetLife at 1-877-638-2862
Does MetLife’s Customer Service Have Good Reviews?
MetLife has average reviews for customer service. Like most large insurers, MetLife has a mix of good and bad reviews online. Some customers are disappointed with their recent claims experience, while many happy customers avoid leaving reviews online until they experience an issue.
J.D. Power ranks the largest insurers in the United States for customer service and claims satisfaction. The company polls policyholders who have recently made a claim, asking them about their experience. MetLife is not large enough to appear in the latest J.D. Power rankings in any subregion. However, the company has completed the J.D. Power certification process, which involves customer service questionnaires, performance assessments, and surveys.
In April 2021, Farmers acquired MetLife’s auto and home insurance business. Farmers is large enough to appear on the J.D. Power rankings. Farmers ranked below average for overall customer satisfaction in all subregions – including last place in four subregions. This indicates Farmers has worse-than-average customer service compared to companies of its size. This below average customer service could extend to subsidiaries like MetLife.
NerdWallet awarded MetLife an impressive 4.5 stars out of 5 for customer service and overall satisfaction, praising the company for its lower-than-average NAIC complaints and ease of use.
How Do You File a Claim?
You can file a claim with MetLife using the online form at https://www.metlife.com/support-and-manage/. Click “File a Claim” to begin your claim.
You can also manage claims with MetLife via the claims center at https://mybenefits.metlife.com/
Alternatively, call 1-877-638-2862 to file a claim 24/7 with MetLife.
Note: Since 2021, MetLife’s auto and home insurance has been a subsidiary of Farmers. Moving forward, Farmers’ customer service will handle claims for MetLife home and auto insurance customers. You can make a claim with Farmers / MetLife at https://www.farmers.com/claims/
How Do You Get Roadside Assistance?
MetLife no longer provides roadside assistance to home and auto insurance customers in the United States. Since 2021, the company’s home and auto insurance division have been a subsidiary of Farmers.
To contact Farmers / MetLife roadside assistance 24/7, use the online form at https://www.farmers.com/claims/roadside-assistance/
Alternatively, you can use the Farmers mobile app to request roadside assistance at your location.
How Do You Cancel Your MetLife Policy?
To cancel your MetLife insurance policy, you need to contact MetLife by phone or email. You cannot cancel online. You can call the customer service number at 1-877-638-2862 and provide your policy information and the date you want to end your coverage. You can also email MetLife to request policy cancellation. You can find the email under the ‘Contact Us’ tab on the MetLife website. A MetLife representative will respond to your email with the next steps. Depending on your state, you may be charged a cancellation fee or be eligible for a refund.
How Do You Get a Quote?
MetLife no longer provides direct quotes for home and auto insurance since the company sold its home and auto insurance division to Farmers in 2021.
However, you can request a quote from Farmers / MetLife by phone at 1-800-974-6755 or online at Farmers.com.
