How Do You Contact MAPFRE Customer Service?

Last Updated on January 16, 2026

Need help with your MAPFRE policy? The fastest way to reach the right team is to match the contact method to the company name on your declarations page (for example, The Commerce Insurance Company, American Commerce Insurance Company, or MAPFRE Insurance Company) and your state. If you’re researching the company first, see our MAPFRE auto insurance overview.

MAPFRE’s U.S. operations include several affiliated insurers (including The Commerce Insurance Company in Massachusetts), and phone numbers can vary by state and subsidiary. When in doubt, start with MAPFRE’s official state-by-state contact page.

Key Takeaways

1. Match the Number to Your Policy: MAPFRE operates through multiple U.S. subsidiaries, so the right phone number depends on the insurer name and your state.
2. Use Online Claim Reporting Anytime: If you can’t reach a claims rep immediately, report the claim online and keep your documentation organized for follow-up.
3. Agents Still Matter: If you purchased through an agent, they can often help with routing service requests, policy changes, and claim follow-ups.
4. Escalate the Right Way: Start with a supervisor, document your timeline, and use your state insurance department (via the NAIC directory) if you can’t resolve the issue.

Customer Service Quick Help

Does MAPFRE Offer 24/7 Customer Service?

In most cases, billing and policy service are handled during regular business hours and can vary by state and subsidiary. For time-sensitive issues (like an accident, damage, or theft), you can typically report a claim online anytime and then follow up when your assigned claims team is available.

Tip: If you can’t reach a person right away, start the claim and document the loss (photos, police report number, witness info, and dates/times). Claim follow-ups often happen during normal business hours.

What You Should Have Ready Before You Call

• Your policy number (and the insurer name shown on the declarations page)
• Your claim number (if you already reported a claim)
• The date/time of the incident and where it happened
• Driver/vehicle details (VIN helps) and any other parties’ info
• Photos, estimates, or repair shop/tow yard information (if applicable)
• A short summary of what you’re asking for (billing fix, coverage question, rental, repair status, etc.)

How to Report a Claim

To start a claim, choose the option that matches your policy and state:

• Online: Use MAPFRE’s claim reporting form to submit details and supporting documents.
• By phone: Use the claims phone number listed for your state on the MAPFRE contact page.
• Through your agent: If you purchased through an agent, they can often help you report the claim, confirm coverages, and track next steps.

If you’re not sure what to say or what to document, use this guide on the proper way to file an insurance claim after an accident.

Roadside Help and Towing

Roadside assistance can be an optional coverage and the dispatch number may depend on your policy and state. The safest approach is to use the roadside number shown on your insurance ID card, policy paperwork, or customer account.

In Massachusetts, MassDOT also operates a highway roadside assistance program sponsored by MAPFRE Insurance (availability and service scope vary by roadway). Learn more here: MassDOT Roadside Assistance.

How to Get a Quote

Quote options depend on your state. You can start by contacting a local independent agent (many policy changes and service requests also flow through your agent). You can also use MAPFRE’s locator to find participating agents and see whether online quoting is available where you live.

Open MAPFRE’s agent and quote locator to select your state and get directed to the right quoting or agent option.

How to Escalate a Problem

If you’re stuck in a loop (no call-backs, billing issues not corrected, claim delays without updates), try this escalation path:

1. Ask for a supervisor and request the response in writing (email or letter).
2. Follow up with your agent if you bought through an agency—agents can often help route issues to the right department.
3. Document everything (dates, names, claim numbers, what was promised).
4. File a complaint with your state insurance department if you can’t resolve the issue. The NAIC provides a state-by-state starting point here: NAIC: File a Complaint.

Note: Rules, timelines, and escalation options vary by state and coverage type.

Does MAPFRE Customer Service Have Good Reviews?

Customer service experiences vary widely by claim complexity, state rules, and which MAPFRE-affiliated company issued the policy. To evaluate service trends, focus on third-party sources that separate ratings from reviews (and look at recent patterns, not just a few outliers).

For example, J.D. Power’s regional studies sometimes include MAPFRE in the New England region. If you want to understand what those rankings do (and don’t) measure, see our explainer on how J.D. Power auto insurance rankings work. You can also review MAPFRE’s BBB business profile here: BBB: MAPFRE Insurance.

Transparency note: Rankings and reviews can change over time. When comparing, check the publication date, your state, and whether the score reflects claims satisfaction, price perception, or overall service.

For reference, the current J.D. Power press release PDF for the 2025 U.S. Auto Insurance Study is available here: J.D. Power 2025 U.S. Auto Insurance Study (PDF).

FAQs on MAPFRE Customer Service