How Do You Contact GEICO Customer Service?
Last Updated on July 19, 2023
Headquartered in Maryland, GEICO is one of the largest car insurance companies in the United States.
GEICO, like other large insurance companies, offers 24/7 customer service, quote requests, and claims handling. You can contact GEICO any time of day or night for general concerns, policy changes, claims, and more. The company offers live chat, phone service, and other customer service contact options.
You can contact GEICO via the following:
Live Chat: https://www.geico.com/chat/
Roadside Assistance: 1-800-424-3426
Other Contact Methods: https://www.geico.com/contact-us/#
Online Quote Request: https://www.geico.com/auto-insurance/
Does GEICO Have 24/7 Customer Service?
Yes, GEICO has 24/7 customer service. You can contact GEICO, make a claim, speak to customer service, and adjust your policy 24 hours a day, 365 days a year.
GEICO also offers 24/7 roadside assistance. If you have GEICO roadside assistance on your policy and need help, you can contact GEICO any time of day or night to request assistance.
GEICO also offers 24/7 quote requests. You can request a quote online by entering basic personal information into the online form. Or, you can contact GEICO to speak with a quote request agent directly.
Overall, GEICO is available 24 hours a day, every day of the year, for all types of quote requests, roadside assistance claims, customer service inquiries, and more.
What Are GEICO’s Customer Service Hours?
GEICO’s customer service hours are 24 hours a day, seven days a week, 365 days a year for all types of service – including claims handling, customer service inquiries, roadside assistance, and quote requests:
- 24/7 service by phone at 1-800-207-7847
- 24/7 for claims management at https://www.geico.com/claims/
- 24/7 for all customer service via the GEICO mobile app
- 24/7 via live chat at https://www.geico.com/chat/
- 24/7 for roadside assistance via the GEICO mobile app or by phone at 1-800-424-3426
- 24/7 online quote requests at https://www.geico.com/auto-insurance/
Whether contacting GEICO in the middle of the day or the middle of the night, on a weekday in the summer, or on holiday in the winter, you should be able to talk to an agent 24/7/365.
How Do You Contact GEICO?
You can contact GEICO by phone, live chat, mobile app, email, and other methods.
To contact GEICO, use the following:
- For general service by phone, call 1-800-207-7847
- To report a new claim or check the status of an existing claim, visit GEICO’s claims center at https://www.geico.com/claims/
- To contact roadside assistance after a roadside emergency, use the GEICO mobile app or call 1-800-424-3426
- To request an auto insurance quote, use https://www.geico.com/auto-insurance/
- For general customer service inquiries, use the live chat at https://www.geico.com/chat/
Does GEICO’s Customer Service Have Good Reviews?
GEICO has similar reviews to other large insurance companies: most customers have a satisfactory experience with GEICO and are happy with the company’s customer service, but a small number have negative customer service experiences.
Generally, people don’t share insurance company reviews online unless they’re dissatisfied. That’s why most online review aggregators tend to skew negative. GEICO is one of the largest and most popular insurance companies in the United States, but the company has mixed reviews online for its customer service and claims handling.
WalletHub, for example, has an average score of 2.4 stars out of 5 for GEICO based on 2,000+ reviews. Similarly, Trustpilot has an average score of 1.3 stars out of 5 for GEICO based on 470+ reviews. On the Better Business Bureau website, GEICO has a rating of A- and an average score of 1.14 stars out of 5 based on 1,090+ customer reviews. Overall, many customers on review aggregator websites have only left reviews after a negative claim experience with GEICO, which pushes the company’s average score downward.
J.D. Power provides a more unbiased view of GEICO’s customer service. J.D. Power ranks America’s largest insurance companies based on surveys from policyholders who have recently made a claim. In the 2023 rankings, GEICO scored above average in many subregions, with customers praising the company for its customer service, pricing competitiveness, and overall claims satisfaction. GEICO scored particularly well in California, Florida, and New England, even taking home the top score in the New England subregion. However, GEICO scored below average in the Northwest, Southeast, Southwest, and Texas subregions.
Overall, GEICO is a large insurance company with thousands of agents and millions of customers across the United States. Most customers have a satisfactory experience with GEICO for customer service and claims handling, although some customers have a less-than-ideal experience. Generally, you can expect average to above-average customer service when contacting GEICO’s customer service.
How Do You File a Claim?
To file a claim with GEICO, use the company’s online claims form at https://www.geico.com/claims/
You can use the online claims form to:
- Report an incident
- Report glass-only damage
- Request roadside assistance
- Check an existing claim
The online claims form lets you report an incident whether you’re insured with GEICO or experienced an accident with a GEICO driver. You’ll need your policy number and information about the claim to get started.
How Do You Get Roadside Assistance?
GEICO recommends requesting roadside assistance through the GEICO app for the fastest service and shortest possible wait times.
However, you can contact roadside assistance by phone at 1-800-424-3426.
GEICO’s roadside assistance is available 24 hours a day, 365 days a year, throughout the United States and Canada. If you experience a dead battery, lockout, flat tire, mechanical breakdown, or other situation requiring roadside assistance, then you can contact GEICO any time of day or night to receive service as soon as possible.
How Do You Get a Quote?
You can get a GEICO auto insurance quote online through https://www.geico.com/auto-insurance/
The online quote request form lets you input your ZIP code and basic car information to receive an estimate on car insurance. You can also review a previous quote.
Alternatively, you can contact GEICO’s customer service hotline at 1-800-207-7847.
Or, you can find a GEICO insurance agent near you using the company’s insurance agent finder form at https://www.geico.com/auto-insurance/