How Do You Contact Farmers Customer Service?
Last Updated on February 5, 2026
Based in California, Farmers sells auto insurance nationwide through a large network of local agents. If you need help with your policy, a claim, or roadside service, the fastest option depends on what you’re trying to do.
- Claims Are the Most “24/7” Channel: Farmers’ Claims Center is built for around-the-clock claim reporting, while general customer care typically follows posted hours.
- Use the Right Department: Calling the correct line (claims vs. customer care vs. sales) can reduce transfers and speed up your resolution.
- Online Tools Can Be Faster: Claim filing, roadside requests, and quotes are often quickest through Farmers’ online portals—especially outside live-agent hours.
- Verify Service Quality With Reliable Data: For a bigger-picture view, compare J.D. Power results, NAIC complaint data, and your state insurance department resources.
- How to Contact Farmers Customer Service
- Is Farmers Customer Service Available 24/7?
- What Are Farmers’ Customer Service Hours?
- How Do You File a Claim With Farmers?
- How Do You Get Roadside Assistance?
- How Do You Get a Quote From Farmers?
- Does Farmers Customer Service Have Good Reviews?
- Bottom Line
- FAQs on Farmers Customer Service Hours and Phone Numbers
How to Contact Farmers Customer Service
Farmers lists different contact options for customer care, claims, payments, and sales. Here’s a quick, practical breakdown.
| Reason You’re Calling | Best Contact Option | Phone / Link | Typical Availability |
|---|---|---|---|
| Policy questions, account help | Customer Care Center | (888) 327-6335 | Extended hours (not always 24/7) |
| Report a claim / claim questions | Farmers Claims Center | 1-800-435-7764 • File/track a claim online | 24/7 for claims reporting |
| Roadside assistance | Roadside request (online) or Claims Center | Request roadside help online • 1-800-435-7764 | Often available 24/7 |
| Get a quote | Online quote or sales line | Get an auto quote online • 888-327-6335 | Sales hours vary |
| Other contact options | Contact page (message/log in) | Farmers Contact Us | Varies by method |
Quick tip: If you have an assigned agent, start there for policy changes—agent hours vary, but they can often resolve billing and coverage questions faster than a general call center.
Is Farmers Customer Service Available 24/7?
Claims help is the most reliably 24/7 option. Farmers’ Claims Center is designed for reporting a claim any time. However, general customer care and sales are typically not 24/7—they usually run on extended daily hours.
If you’re unsure which department you need (claims vs. billing vs. sales), the best starting point is Farmers’ contact page, which lists the latest hours by department.
What Are Farmers’ Customer Service Hours?
Farmers publishes different hours depending on what you need:
- Customer Care Center (policy/account help): Typically extended daily hours.
- Claims Center (report a claim): Designed for 24/7 claims reporting.
- Sales (quotes): Usually shorter than customer care hours.
- Payments: May include automated or self-service options outside live-agent hours.
Because hours can change, always verify the most current schedule here: Farmers Contact Us.
How Do You File a Claim With Farmers?
You can file a claim with Farmers online or by phone. If you’re dealing with a time-sensitive situation (accident, theft, major damage), filing promptly can help your adjuster move faster once your claim is assigned.
- File online: Use Farmers’ claims page to start or track a claim: Farmers Claims.
- File by phone: Call the Claims Center at 1-800-435-7764.
- Have key info ready: policy number (if available), date/time, location, photos, other driver info, and a brief description of what happened.
Quick tip: Before approving repairs, ask whether your claim involves a deductible, rental limits, or OEM/aftermarket parts rules—those details can change your out-of-pocket cost and timelines.
How Do You Get Roadside Assistance?
Farmers offers towing and roadside assistance support. Depending on your policy and state, service may be included as an endorsement or optional add-on.
- Request help online: Farmers Roadside Assistance
- Call for help: 1-800-435-7764 (Claims Center)
- Coverage details: See how Farmers’ roadside assistance coverage typically works and what it may include.
How Do You Get a Quote From Farmers?
You can get a quote online or by phone:
- Online: Enter your ZIP code and vehicle details here: Farmers Auto Quote.
- By phone: Call 888-327-6335 during posted sales hours.
To get a more accurate quote, expect questions about your driving history, garaging address, annual mileage, vehicle trim (and safety tech), and desired deductibles and coverage limits.
Does Farmers Customer Service Have Good Reviews?
Customer service experiences vary widely—especially with large insurers—because claims complexity, local repair networks, and state rules all affect outcomes. If you want a more objective view, look at data sources that reflect how policies and claims are handled over time, not just star ratings.
- J.D. Power: Regional satisfaction studies can help you compare insurers where you live: U.S. Auto Insurance Study.
- NAIC complaint data: The NAIC compiles “closed, confirmed” complaints from state insurance departments and offers a consumer search tool: NAIC Consumer Insurance Search.
- Your state insurance department: If you have an unresolved issue, your state DOI is usually the right place to file a complaint: Find Your State Insurance Department.
Bottom Line
Farmers offers multiple ways to get help, but availability depends on the department. For the fastest results: use the Claims Center for 24/7 claim reporting, use the Customer Care Center for policy and billing questions during posted hours, and use the online quote tool (or sales line) for pricing.
Note: Contact details and hours can change, and some products or subsidiaries may have different servicing arrangements. Confirm the latest info on Farmers’ official contact page and your policy documents.
