How Do You Contact Direct Auto Customer Service?

Last Updated on June 10, 2023

Direct Auto is a Nashville-based insurance company founded in 1991. The company is a subsidiary of National General.

You can contact Direct Auto 24 hours a day, seven days a week, for claims. The company also offers general customer service from 8am to 8pm CST Monday to Friday and from 10am to 4pm CST Saturday (closed on Sunday) for inquiries, claims, and roadside assistance.

Whether you’re interested in requesting a quote or need emergency assistance after an accident, you can contact Direct Auto via the following:

Claim Phone (24/7): 1-800-403-1077

Customer Service Phone: 1-877-463-4732

Roadside Assistance Phone (24/7): 1-877-756-6637

Email: service@directauto.com

Online Quote Requests: https://www.directauto.com/contact-us

Keep reading to discover everything you need to know about contacting Direct Auto, including how to contact Direct Auto, what their hours of operation are, and how to start or check a claim with Direct Auto.

Does Direct Auto Have 24/7 Customer Service?

Direct Auto has 24/7 claims reporting, and you can contact Direct Auto any time of day or night to start reporting a claim. However, the company does not offer 24/7 customer service for general inquiries.

If you need to report a claim with Direct Auto, contact the company 24 hours a day, seven days a week, at 1-800-403-1077. Press 2 to report a new claim, or press 3 to check the status of an existing claim.

Direct Auto also offers 24/7 roadside assistance. If you experience a roadside emergency and need assistance, you can contact Direct Auto any time of day or night at 1-877-756-6637, assuming you have already signed up for Direct Auto’s roadside assistance program.

If you have general customer service questions, complaints, or quote requests, you can contact Direct Auto toll-free at 1-877-463-4732. Press 1 for customer service and press 2 for a no-obligation quote. The company’s customer service is available Monday to Friday 8am to 8pm CST and Saturday 10am to 4pm CST (closed Sunday).

What Are Direct Auto’s Customer Service Hours?

Direct Auto’s customer service hours are 24/7 for claims handling and claims checks, or 8am to 8pm CST Monday to Friday and 10am to 4pm CST Saturday (closed Sunday) for general concerns, quote requests, complaints, and inquiries:

• 24/7 for claims reporting and claims checks at 1-800-403-1077
• 24/7 for roadside assistance at 1-877-756-6637
• 8am to 8pm CST Monday to Friday, 10am to 4pm CST Saturday, and closed Sunday for general customer service inquiries by phone at 1-877-463-4732
• 24/7 for customer service inquiries by email at service@directauto.com

How Do You Contact Direct Auto?

You can contact Direct Auto in multiple ways, including by phone or email.

To contact Direct Auto, use the following:

• To report a new claim or check the status of an existing claim, call Direct Auto toll-free at 1-800-403-1077
• To contact customer service for general inquiries or a no-obligation quote, call toll-free at 1-877-463-4732
• To contact roadside assistance, call 1-877-756-6637
• To email customer service, send an email to service@directauto.com

For agency acquisitions, contact Direct Auto at 615-306-7532 or acquisitions@directauto.com

Does Direct Auto’s Customer Service Have Good Reviews?

Direct Auto has better-than-average reviews compared to many auto insurance companies available today. Many customers are happy with the price they pay for Direct Auto, their overall customer service experience, and the company’s claims processing.

Review aggregator websites NerdWallet and WalletHub, for example, both have 4-star average ratings out of 5 for Direct Auto with 1,800+ customer reviews. Although both websites acknowledge a high number of complaints for the company, Direct Auto may still have lower complaints than other companies specializing in insuring high-risk drivers.

Direct Auto has an A+ rating from the Better Business Bureau and an average rating of 1.11 stars out of 5 based on 70+ customer reviews and 250+ complaints in the last three years. Some customers were unhappy with how Direct Auto processed a claim. The company also has negative reviews from customers who have had an accident with a Direct Auto driver and have been disappointed with how the company handled the claim.

Because Direct Auto specializes in insuring high-risk drivers, the company doesn’t appear on nationwide rankings like the J.D. Power auto insurance study. They’re not large enough. Normally, J.D. Power ranks insurance companies based on survey responses from policyholders who have recently made a claim. J.D. Power does not rank Direct Auto in any states or subregions.

Overall, Direct Auto specializes in insuring high-risk drivers. Due to this approach, many high-risk auto insurance companies have poor reviews for customer service and overall claims satisfaction. However, Direct Auto tends to have stronger reviews for overall customer service than many similar high-risk auto insurance companies, and they may offer better service overall than similar firms.

How Do You File a Claim?

To report a claim with Direct Auto, or to check the status of an existing claim, contact Direct Auto 24/7 by phone:

• Call toll-free at 1-800-403-1077
• Press 2 to report a new claim, or press 3 to check the status of an existing claim

How Do You Get Roadside Assistance?

You can contact Direct Auto’s roadside assistance team 24/7 for battery jumpstarts, vehicle lockouts, towing, flat tire changes, and other concerns.

To contact Direct Auto roadside assistance, use the following:

Phone: 1-877-756-6637

How Do You Get a Quote?

You can get a quote from Direct Auto by calling their general customer service hotline or contacting a Direct Auto insurance agent in your area. Alternatively, you may be able to receive a quote from an independent insurance agent in your area.

To get a quote from Direct Auto, use the following:

• Call customer service toll-free at 1-877-463-4732, then press @ for a no-obligation quote
• Email customer service at service@directauto.com
• Contact a Direct Auto insurance agent or independent agent in your area

Direct Auto provides free quotes without obligations in exchange for basic information about the driver and vehicle. You can easily contact Direct Auto to request a quote, compare the company with other providers in your area, and get the coverage you need.