Does Direct Auto Have Good Roadside Assistance Coverage?

Last Updated on October 1, 2022

If you have car insurance with Direct Auto, then you may have good roadside assistance coverage.

Direct Auto offers roadside assistance for an extra few dollars per month to certain drivers. Generally, customers say good things about Direct Auto’s roadside assistance, claiming it works as advertised to help with towing, flat tire changes, and more.

Keep reading to find out everything you need to know about Direct Auto’s roadside assistance coverage, how it works, and whether or not it’s worth it.

Table of Contents:

How Direct Auto’s Roadside Assistance Works

Direct Auto offers roadside assistance to drivers in its network in exchange for an added fee.

Direct Auto’s roadside assistance is priced at $4 to $15 per month, depending on your state, the number of vehicles, and other factors. In exchange for a few extra dollars per month, Direct Auto covers towing, flat tire changes, vehicle lockouts, dead battery jumpstarts, and more.

You can become a Direct Auto roadside assistance member when you first sign up with the company. Or, you can add it to your plan when renewing your policy.

Whenever you need help, you can call the Direct Auto roadside assistance number, and the company will dispatch someone to your location to help 24 hours a day, seven days a week.

What Does Direct Auto Roadside Assistance Cover?

Direct Auto’s roadside assistance functions similarly to the roadside assistance plans from AAA and competing insurance providers. You get 24/7 protection against unexpected breakdowns, lockouts, dead batteries, and more.

Here are some of the things Direct Auto’s roadside assistance covers:

24/7 Emergency Towing: You can call Direct Auto’s roadside assistance when your car doesn’t start or if you don’t have a spare tire. Direct Auto will dispatch a tow truck to your location any time or day of the week.

Gas & Fluid Delivery: If you run out of gas or other fluids while driving, then Direct Auto’s roadside assistance can bring those fluids to your location. Running out of gas can lead to costly car repair bills. With Direct Auto’s roadside assistance, you can get enough gas to get to the nearest gas station, avoiding damage to your vehicle. Direct Auto can also deliver coolant and other fluids as needed.

Lockout Service: If you get locked out of your vehicle, or if you lock your keys inside your trunk, then you can call Direct Auto’s roadside assistance for 24/7 lockout services. Whether you lost your keys, locked them inside, or accidentally closed your trunk, you can regain access to your vehicle with the help of Direct Auto’s roadside assistance.

Dead Battery Jumpstarts: Direct Auto offers dead battery jumpstarts. If your battery has died overnight or won’t start for any reason, then you can use Direct Auto’s dead battery jumpstart services to get back on the road.

Mechanical Assistance: Your Direct Auto roadside assistance subscription also comes with mechanical assistance. For any other problems that occur on the road beyond what’s listed above, you can request complete service through Direct Auto. Direct Auto’s roadside assistance technicians can help fix certain problems – often at no added cost (you may get one hour of free roadside labor, for example, to fix basic mechanical issues with your car).

Concierge Benefits: Direct Auto’s roadside assistance also comes with concierge benefits. You can use the concierge team for free maps and travel routes. Or, you can access discounts and other benefits through the Direct Auto roadside assistance plan.

How to Add Roadside Assistance to Your Policy

Contact Direct Auto at 1-877-GO-DIRECT (1-877-463-4732) to add roadside assistance to your existing Direct Auto policy.

You can add roadside assistance to your policy at any time, although changes may not occur until you reach your renewal period.

Is Direct Auto Roadside Assistance Worth It?

Direct Auto’s roadside assistance may or may not be worth it, depending on your needs.

Many drivers like roadside assistance for the added peace of mind. They like the idea of knowing they’re covered against unexpected losses – or that their spouse and children are covered against unexpected events.

Here are some of the things to consider when deciding whether or not to add roadside assistance to your Direct Auto policy:

Your Average Mileage: The more miles you drive, the more likely you are to need roadside assistance. Even the best drivers encounter unexpected events on the road.

Peace of Mind: For a few extra dollars per month, you get the peace of mind of complementary towing, jumpstarts, vehicle lockouts, and more. Even if you don’t use Direct Auto’s roadside assistance, you could benefit from it because of the peace of mind.

Pays for Itself with a Single Call: If you require one roadside assistance call every few years, then roadside assistance can pay for itself. A single service call can be $150, but it’s complimentary with roadside assistance. You don’t need to use roadside assistance multiple times per year for it to be worth it.

You May Already Have Roadside Assistance: Many drivers are surprised to learn they already have roadside assistance, in which case you may not need to add Direct Auto’s roadside assistance to your policy. Some credit cards, cell phone providers, and car manufacturers, for example, automatically extend roadside assistance to all customers. Check your coverage to avoid being doubly covered.

Vehicle Reliability: If you drive a new car, then you’re less likely to need roadside assistance. If you drive an older car with a faulty gas gauge, high mileage, a poor battery, and other issues, then you’re more likely to need roadside assistance.

Protect Others Driving Your Vehicle: You might be comfortable changing a tire at the side of your road, but is your loved one comfortable? Is your teenager comfortable dealing with a dead battery jumpstart? Direct Auto’s roadside assistance covers all vehicles on your policy regardless of who is driving the vehicle. It can extend to cover your family, all licensed drivers in your household, and anyone else driving your vehicle.

Not Required in Any State or With Any Insurer: No state or insurer requires you to carry roadside assistance coverage. Even if you are leasing or financing a vehicle, you are not required to carry roadside assistance.

Direct Auto Roadside Assistance Reviews: What Do Customers Say?

Direct Auto has above-average reviews online from most customers, media, and industry analysts. Although Direct Auto isn’t one of America’s top 10 largest insurers, it provides good service at a reasonable price for many drivers across the United States, and most customers are satisfied with Direct Auto’s roadside assistance.

Here are some of the reviews for Direct Auto and their roadside assistance:

  • Many high-risk drivers like Direct Auto because they’re able to get car insurance at a cheaper price than they would with other providers
  • All Direct Auto customers can add roadside assistance to their policy, giving them 24/7 protection
  • Customers report paying competitive insurance premiums with Direct Auto, including cheap prices for car insurance (relative to other high-risk insurers) and competitive prices for roadside assistance
  • Many drivers also like Direct Auto’s flexible payment options and policy terms
  • However, Direct Auto has limited additional coverage options, including no gap insurance or rideshare insurance, making it less ideal for drivers with unique needs
  • Direct Auto also has a higher number of customer complaints relative to other companies of its size

Final Word – Direct Auto Roadside Assistance

Direct Auto offers strong roadside assistance coverage to drivers across the United States.

For a few extra dollars per month, you can add roadside assistance to your Direct Auto policy, then enjoy 24/7 protection against breakdowns, dead batteries, towing, mechanical issues, and more.

To learn more about Direct Auto’s roadside assistance or to add it to your policy today, contact Direct Auto.

James Shaffer
James Shaffer James Shaffer is a writer for InsurancePanda.com and a well-seasoned auto insurance industry veteran. He has a deep knowledge of insurance rules and regulations and is passionate about helping drivers save money on auto insurance. He is responsible for researching and writing about anything auto insurance-related. He holds a bachelor's degree from Bentley University and his work has been quoted by NBC News, CNN, and The Washington Post.
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