How Do You Contact Direct Auto Customer Service?
Last Updated on January 14, 2026
Direct Auto is a nonstandard auto insurance brand that’s been serving drivers since 1991 and is part of the Allstate family (including ties to the National General group). If you need help with billing, policy changes, claims, or roadside emergencies, the fastest option is usually calling the correct department—or using the online account tools when you don’t need a live agent.
Key Takeaways
- Use the Right Line: Claims, roadside, and general service often route to different teams—calling the correct number saves time.
- Claims Can Be 24/7, Service Usually Isn’t: New claim reporting is typically available any time, while general customer service follows posted business hours.
- Have Your Info Ready: A policy number (or claim number), VIN, and loss details help reps verify coverage and move faster.
- Escalate With Documentation: If an issue stalls, request a supervisor and keep notes (dates, names, reference numbers) for follow-up.
- Quick Ways to Contact Direct Auto
- Does Direct Auto Have 24/7 Customer Service?
- Direct Auto Customer Service Hours
- How Do You Contact Direct Auto?
- How Do You File a Claim?
- How Do You Check a Claim Status?
- How Do You Get Roadside Assistance?
- How Do You Get a Quote?
- Mailing Address and Document Submission
- What To Do If You Need To Escalate an Issue
- FAQs on Direct Auto Customer Service
Quick Ways to Contact Direct Auto
Below is an updated contact directory (with posted hours) so you can get to the right place on the first try.
| What You Need | How To Contact Direct Auto | When It’s Available |
|---|---|---|
| General Customer Service / Policy Questions | 1-877-463-4732 | Mon–Fri: 9:00 AM–9:00 PM CST Sat: 11:00 AM–3:00 PM CST Sun: Closed |
| Get a Quote | 1-877-463-4732 (quote prompt) Online Contact Options | Phone hours above (online options vary) |
| File a New Claim | 1-800-403-1077 (claims menu) | 24/7 for new claim reporting |
| Check Claim Status / Reach a Rep | 1-800-403-1077 (existing-claim option) Online chat/MyAccount options on the claims site | Live help typically during business hours; virtual chat options may be available anytime |
| Roadside Assistance | 1-877-756-6637 | Typically available day or night (membership rules vary) |
| Email Customer Service | service@directauto.com | Email response times vary |
| Mail or Fax Documents | Mail: P.O. Box 3199, Winston-Salem, NC 27102-3199 Fax: 877-849-9022 (Attn: Underwriting) | Varies |
Quick tip: Before you call, gather your policy number, the driver’s name on the policy, your vehicle VIN, and (for claims) the date/time/location of the loss. You’ll usually get help faster.
Does Direct Auto Have 24/7 Customer Service?
Direct Auto generally offers 24/7 support for filing new claims and roadside assistance. However, general customer service (billing questions, policy changes, documents, cancellations, etc.) is typically limited to posted business hours.
If you’re not sure which line to use, start with the “Contact Us” page and choose the option that matches your need.
Direct Auto Customer Service Hours
As of early 2026, Direct Auto lists the following phone hours for general customer service (Central Time). Hours can change on holidays, so it’s smart to confirm them on the official contact page if you’re calling on a federal holiday or weekend.
- Monday–Friday: 9:00 AM–9:00 PM CST
- Saturday: 11:00 AM–3:00 PM CST
- Sunday: Closed
How Do You Contact Direct Auto?
You can contact Direct Auto by phone, email, online account tools (MyAccount/app), and mail/fax for certain documents. The best method depends on what you’re trying to do:
- Policy help, billing, documents, or changes: Call 1-877-463-4732.
- New claim: Call 1-800-403-1077 to file a new claim any time.
- Existing claim status: Use the claims phone menu at 1-800-403-1077 or the online claims tools when available.
- Roadside emergency: Call 1-877-756-6637 (availability depends on membership and location).
- Email support: service@directauto.com (best for non-urgent questions and paperwork follow-ups).
How Do You File a Claim?
To file a new claim, call 1-800-403-1077. You’ll typically be routed through an automated menu, and you may be able to file online through account tools as well.
Have this information ready (if you can):
- Policy number (or the insured’s name and address)
- Date, time, and location of the accident/loss
- Driver information and a brief description of what happened
- Photos, police report number (if any), and witness details (if available)
- Other driver/vehicle/insurance info (for accidents involving another party)
How Do You Check a Claim Status?
For claim updates, start by calling 1-800-403-1077 and selecting the existing claim option. You can also ask for your assigned adjuster’s direct contact details once your claim is set up.
If you’re checking status, keep your claim number handy—most systems will ask for it.
How Do You Get Roadside Assistance?
If you have Direct Auto’s roadside assistance membership, you can usually request help for common issues like towing, lockouts, flat tires, and battery service. Call 1-877-756-6637 for help, and review details of Direct Auto roadside assistance if you want to understand what’s included, what’s excluded, and how membership works.
How Do You Get a Quote?
For a quote, call 1-877-463-4732 and follow the quote option in the phone menu, use the online contact tools, or talk to an agent. In some cases, you may also compare Direct Auto through a local independent agent who can shop multiple carriers and explain coverage differences.
Mailing Address and Document Submission
Some paperwork (like signed documents requested after purchase) may be accepted by email, fax, or regular mail. Always include your name, policy number, and a callback number on anything you send.
- Email: service@directauto.com
- Fax: 877-849-9022 (Attn: Underwriting)
- Mail: P.O. Box 3199, Winston-Salem, NC 27102-3199
What To Do If You Need To Escalate an Issue
If you’re stuck (for example: repeated billing errors, trouble getting documents, or a claim delay you can’t resolve), start by asking the representative for next steps and requesting escalation to a supervisor. Document the date/time of the call, the representative’s name, and any claim or reference number.
Quick tip: If you believe you’ve reached the wrong “Direct Auto” (there are similarly named companies in different states), check the exact company name on your declarations page or proof-of-insurance card. If you still need help, your state insurance department can confirm the correct carrier and complaint process.
Important: Insurance rules and complaint procedures vary by state. For licensing questions or unresolved complaints, you can find your state insurance department through the NAIC (National Association of Insurance Commissioners) directory.
