How Do You Contact Allstate Customer Service?
Last Updated on October 27, 2023
Allstate is one of the largest insurance companies in the United States. Like other large insurers, Allstate makes it easy to contact the company, file a claim, and request roadside assistance.
Headquartered in the greater Chicago area, Allstate was founded in 1931 and has nearly a century of experience providing auto insurance to customers across the country. Allstate was initially founded as a subsidiary of Sears. However, Allstate has been an independent company since separating from Sears in 1995.
You can contact Allstate via the following:
Live Chat: https://www.allstate.com/help-support
Online Form: Allstate.com
Roadside Assistance: Allstate.com
Does Allstate Have 24/7 Customer Service?
Allstate has 24/7 customer service available by phone, live chat, and email.
You can contact Allstate at any time of day or night to start a claim, adjust your policy, manage payment information, or request a quote.
Allstate also offers 24/7 roadside assistance. If you need emergency roadside assistance, then Allstate is available any time of day or night to handle your request.
What Are Allstate’s Customer Service Hours?
Allstate offers 24/7 customer service, and you can contact the company 24 hours a day, 7 days a week, 365 days a year for any questions, concerns, changes, or claims:
- 24/7 for general inquiries via live chat at https://www.allstate.com/help-support
- 24/7 for phone support at 800-726-6033
- 24/7 for roadside assistance by online form
Like other large insurers, Allstate is available all day, every day, for your unique needs.
How Do You Contact Allstate?
You can contact Allstate by phone, live chat, or online form, among other methods:
- For general service, call 800-726-6033 or submit a request online here
- For roadside assistance, use the 24/7 online form here
- For general customer service via live chat, use https://www.allstate.com/help-support
Does Allstate’s Customer Service Have Good Reviews?
Allstate is one of America’s largest insurance companies. Like all large insurance companies, Allstate has thousands of strong reviews online – and thousands of weak reviews. Generally, Allstate scores average for customer service, with some customers being satisfied with Allstate’s customer service and other customers being unhappy.
The best way to judge the customer service of an insurance company is to check the J.D. Power rankings. Each year, J.D. Power surveys thousands of policyholders across America who have recently made a claim, giving us a good idea of which companies consistently offer good customer service and claims handling and which companies fall short.
In the 2023 J.D. Power rankings, Allstate scored just above or below average in most subregions, suggesting the company has similar customer service and claims satisfaction to other insurers of its size. Allstate scored 806 points in the Central subregion, for example, which was lower than the regional average of 822. However, Allstate scored 821 in the Florida subregion, good for second-best on the list.
Allstate has more positive reviews on independent review sites and review aggregator websites. Bankrate gave the company a 3.7 star out of 5 ranking, for example, while NerdWallet gave Allstate a 4.5 star out of 5 rating. WalletHub, meanwhile, has a 2.9-star rating for Allstate based on 2,500+ reviews.
Overall, Allstate has better-than-average customer service and claims satisfaction in most subregions, and most customers are happy with their Allstate experience.
How Do You File a Claim?
You can file a claim with Allstate online or over the phone:
- Use https://www.allstate.com/claims/file-track to make a new claim or track an existing claim
- Call 1-800-255-7828 to file a claim if you’re not an Allstate customer
- Call 800-726-6033 for general claims and inquiries
How Do You Get Roadside Assistance?
Allstate offers 24/7 roadside assistance across the United States and Canada. If you need a flat tire change, help with a lockout, fuel delivery, towing, winching, or another roadside service, you can contact Allstate any time of day or night to request roadside assistance.
Allstate uses an online form to manage roadside assistance requests. You can view that online form here.
Alternatively, you can view general roadside assistance information for Allstate here, including how much roadside assistance costs, your roadside assistance options, and more.
How Do You Get a Quote?
Allstate, like all large insurers, makes it easy to request a quote.
You can request an auto insurance-only quote with Allstate via https://www.allstate.com/auto-insurance. That online form also allows you to request a bundled quote for auto + home insurance or auto + renters insurance.
Just enter your ZIP code into the online form at Allstate.com to view estimated pricing information for your region.
Alternatively, you can call 800-726-6033 for Allstate’s general customer service hotline, where a customer service agent can provide you with a free auto insurance quote.