How Do You Contact Liberty Mutual Customer Service?

Last Updated on February 5, 2026

Need to reach Liberty Mutual? Below are the fastest ways to contact customer service for policy changes, billing, claims, and roadside help. (For a deeper coverage overview, see our Liberty Mutual auto insurance review.)

Heads up: Phone numbers and hours can change by state and product line. If you can’t get through on one line, try the online account/app options below.

  1. Start Online for Fast Answers: Many policy, billing, and document requests can be handled 24/7 through Liberty Mutual’s online account or mobile app.
  2. Use the Right Phone Number: General support is typically 800-290-8711, claims are 800-225-2467, and roadside assistance is 800-426-9898.
  3. Claims and Roadside Are Often 24/7: Claims reporting and roadside assistance are commonly available around the clock, even when other service lines have set representative hours.
  4. Mailing Addresses Vary by Department: Always confirm the correct billing or claims address for your policy and state before mailing payments or documents.
Table Of Contents
  1. Liberty Mutual Customer Service Contact Information
  2. Is Liberty Mutual Customer Service Available 24/7?
  3. How To Contact Liberty Mutual Online Or In The App
  4. Liberty Mutual Phone Numbers for Common Requests
  5. How To File a Claim
  6. How To Get Roadside Assistance
  7. How To Pay Your Bill or Update Billing
  8. How To Cancel Liberty Mutual Insurance
  9. Liberty Mutual Mailing Addresses
  10. How To Check Liberty Mutual Customer Service Reputation
  11. FAQs on Contacting Liberty Mutual Customer Service

Liberty Mutual Customer Service Contact Information

What You NeedBest Contact MethodDetails
General customer support (policy questions, changes, documents)Phone or text800-290-8711 • Text: 501-439-4998 • Online help: Customer Support
File or manage a claimOnline or phoneClaims Center: File/Track a Claim • Phone: 800-225-2467
24/7 roadside assistancePhone800-426-9898 • Details: Roadside Assistance
Billing and paymentsOnline, automated phone, or mailOptions: Billing & Payment Options • Pay by phone: 800-824-7317
Get a quoteOnline or phoneOnline: Auto Insurance Quote • Phone: 800-295-2723

Quick tip: Have your policy number, vehicle info, and the primary named insured’s details ready before you call—this usually speeds up verification and routing.

Table Of Contents
  1. Liberty Mutual Customer Service Contact Information
  2. Is Liberty Mutual Customer Service Available 24/7?
  3. How To Contact Liberty Mutual Online Or In The App
  4. Liberty Mutual Phone Numbers for Common Requests
  5. How To File a Claim
  6. How To Get Roadside Assistance
  7. How To Pay Your Bill or Update Billing
  8. How To Cancel Liberty Mutual Insurance
  9. Liberty Mutual Mailing Addresses
  10. How To Check Liberty Mutual Customer Service Reputation
  11. FAQs on Contacting Liberty Mutual Customer Service

Is Liberty Mutual Customer Service Available 24/7?

Many self-service tasks are available 24/7 through your online account or the Liberty Mutual mobile app (ID cards, documents, billing, and basic policy info).

Claims reporting is available 24/7, and roadside assistance is also advertised as 24/7 on Liberty Mutual’s site.

Live representative hours can vary. Liberty Mutual Group lists posted customer service hours for one of its service lines as: Monday–Friday 8 a.m.–10 p.m. ET, Saturday 8 a.m.–8 p.m. ET, and Sunday 11 a.m.–5 p.m. ET. If you need a representative and can’t reach your usual line, check the official contact page here: Liberty Mutual Group Contact Us.

How To Contact Liberty Mutual Online Or In The App

For the fastest routine help, start with your online account. Many common requests don’t require a phone call.

Liberty Mutual Phone Numbers for Common Requests

If you prefer calling (or your request requires a representative), these are the most commonly used numbers:

How To File a Claim

You can file, track, and manage many claims online:

Liberty Mutual Claims Center

Prefer to file by phone? Call 800-225-2467 for claims support.

How To Get Roadside Assistance

For 24/7 roadside help, call 800-426-9898. Liberty Mutual notes that roadside assistance is tied to optional towing & labor coverage and may vary by state and policy.

You can also review the official roadside details here: 24-Hour Roadside Assistance.

How To Pay Your Bill or Update Billing

For billing and payment options (online payments, autopay, and other methods), start here: Billing & Payment Options.

If you want to pay by automated phone service, Liberty Mutual lists 800-824-7317 for phone payments.

How To Cancel Liberty Mutual Insurance

Cancellation rules (and any potential fees or refunds) depend on your state and policy type. Liberty Mutual’s cancellation page instructs customers to call customer service for help with the process: Cancelling Your Policy.

To request cancellation by phone, call 800-290-8711. If you’re specifically worried about fees, read this guide on Liberty Mutual auto insurance cancellation fees.

Quick tip: Avoid an insurance “gap” when switching carriers—ask your new insurer for an effective date, then cancel the old policy for the same date (or later) so coverage doesn’t overlap incorrectly.

Liberty Mutual Mailing Addresses

Mailing addresses vary by department (billing vs. claims vs. corporate). Liberty Mutual publishes several common addresses on its customer support pages:

PurposeAddress (As Listed by Liberty Mutual)
Billing / Remittance Processing (general)Liberty Mutual Group, ATTN: Remittance Processing, 100 Liberty Way, Dover, NH 03821-7500
Pay-by-Mail (Personal Market)Liberty Mutual Insurance Group Personal Market – RPC, PO Box 1604, New York, NY 10116-1604
Corporate HeadquartersLiberty Mutual Group, Inc., 175 Berkeley Street, Boston, MA 02116

Before mailing anything time-sensitive, double-check your policy documents or your online account for the correct address for your specific policy and state.

How To Check Liberty Mutual Customer Service Reputation

Customer experience can vary by region, claim type, and local repair networks. If you’re comparing insurers, it helps to look at independent sources such as J.D. Power’s auto insurance satisfaction and claims satisfaction studies, as well as complaint data tools published by regulators and the NAIC.

FAQs on Contacting Liberty Mutual Customer Service