How Do You Contact Travelers Customer Service?
Last Updated on February 5, 2026
Travelers offers multiple ways to get help—by phone, online forms, and through MyTravelers and the Travelers Mobile app. The best contact option depends on what you need (billing, policy changes, claims, or roadside assistance).
Below is a quick directory of the most-used Travelers customer service channels, plus tips to reach the right department faster.
- Use the Right Number for Faster Help: Policy/billing, claims, and roadside each route differently—calling the correct line reduces transfers and delays.
- Claims and Roadside Are Built for Urgency: Travelers lists 24/7 claim reporting and roadside assistance, which is typically the fastest path after an accident or breakdown.
- Self-Service Can Save Time: MyTravelers and the mobile app can handle common tasks like ID cards, payments, and basic policy details without waiting on hold.
- Escalation Exists When You’re Stuck: If you can’t reach the right team or you’re not getting answers, Customer Advocacy is designed to route concerns to the appropriate department.
- Quick Contact Directory for Travelers
- Does Travelers Offer 24/7 Support?
- Best Contact Method by Need
- Use MyTravelers and the Travelers Mobile App
- What to Have Ready Before You Contact Travelers
- How to Escalate an Issue or File a Complaint
- How Travelers Customer Service Compares
- Final Word
- FAQs on Contacting Travelers Customer Service
Quick Contact Directory for Travelers
| Reason You’re Contacting Travelers | Best Contact Method | Availability Notes |
|---|---|---|
| Policy questions, billing, ID cards, basic account help (personal insurance) | 1-888-564-5043 | Travelers lists this line as 24/7 for personal insurance customer service. |
| File or report a claim (auto/home/other) | 1-800-252-4633 (1-800-CLAIM33) | Claim reporting is listed as 24/7. |
| Roadside assistance (personal auto) | 1-800-252-4633 (select Option 3) | Roadside service is listed as 24/7; have your policy number ready. |
| Get an auto insurance quote | 1-866-218-0397 or request online | Availability varies by state and channel; many policies are sold through independent agents. |
| Send a message online (non-urgent) | Travelers Email Form | Best for general requests; avoid for emergencies. |
| File a claim online | Travelers Claims Center | Online intake is available; complex questions may still require a call. |
| MyTravelers login/technical issues | 1-877-754-0481 | Technical assistance hours may be limited to business hours. |
| Not sure where to start / need help routing your issue | 1-866-336-2077 (Customer Advocacy) | Good for getting to the right department when you’re stuck. |
Quick tip: Before you call, pull up your policy number (often on your auto ID card) and your VIN. Having both can save you a transfer—or a callback.
Does Travelers Offer 24/7 Support?
Travelers lists several high-urgency services as available 24/7, including claim reporting and roadside assistance. For personal insurance customer service (billing, ID cards, many policy questions), Travelers also lists a 24/7 phone line. Some specialized teams (like certain claim status assistance or technical support) may operate during set business hours.
- 24/7 claim reporting: 1-800-252-4633
- 24/7 roadside assistance (personal auto): 1-800-252-4633 (Option 3)
- 24/7 personal insurance customer service: 1-888-564-5043
Best Contact Method by Need
Policy Changes, Billing, ID Cards, and Account Questions
For common personal auto policy tasks—updating drivers/vehicles, requesting ID cards, changing mailing addresses, and billing questions—start with the personal insurance customer service line at 1-888-564-5043. You can also handle many routine changes through MyTravelers or the mobile app.
If you’re thinking about canceling a Travelers policy, timing matters (effective dates, proof of replacement coverage, and state-specific rules). Here’s a related guide: Travelers auto insurance cancellation fee.
Claims: Report a New Claim or Get Help With a Current Claim
To report a new claim, Travelers lists 24/7 reporting at 1-800-252-4633. You can also start the process online through the Travelers Claims Center.
For ongoing claim questions, your assigned claim professional is often the fastest path. If you don’t know who that is or you need routing help, Travelers’ contact directory also lists options to check claim status and reach the right team.
Roadside Assistance
If you have Travelers roadside coverage and need help (towing, lockout, jump start, etc.), Travelers lists roadside service at 1-800-252-4633 (select Option 3). You may also be able to submit a roadside request online through Travelers’ roadside portal.
More details on what may be covered: Travelers roadside assistance coverage review.
Quotes and Shopping for a New Policy
For auto quotes, Travelers lists a quote line at 1-866-218-0397, and you can also request a quote online through the Travelers quote center. Availability and purchase options can vary by state, and many Travelers policies are sold through independent agents.
Use MyTravelers and the Travelers Mobile App
If you prefer self-service, MyTravelers and the Travelers Mobile app can help you manage many common tasks—like viewing ID cards, making payments, going paperless, and starting a claim—without waiting on hold.
- Online account: MyTravelers.com
- Mobile app (iOS): Travelers Mobile on the App Store
- Mobile app (Android): Travelers Mobile on Google Play
What to Have Ready Before You Contact Travelers
Whether you call or message online, having the right details ready can reduce back-and-forth and speed up claim handling or policy service.
- Policy number (or account number)
- VIN and/or license plate number (for auto issues)
- Date of loss and location (for claims)
- Photos, documents, and repair estimates (if available)
- Your best callback number and email address
How to Escalate an Issue or File a Complaint
If you can’t find the right department or your issue isn’t getting resolved, Travelers lists a Customer Advocacy line at 1-866-336-2077 to help route concerns to the appropriate team.
For formal complaints, Travelers also lists a Consumer Affairs mailing address (often used for written complaints or documentation). You can also file a complaint with your state insurance department, especially if you believe an insurer is not handling a claim or policy issue appropriately. Rules and timelines vary by state.
How Travelers Customer Service Compares
Customer service experiences can vary widely by state, claim type, and even repair network availability. For a high-level benchmark, J.D. Power publishes an annual U.S. Auto Insurance Study that measures satisfaction by region and highlights top performers. If you’re comparing insurers, it’s worth checking the most recent regional results: J.D. Power 2025 U.S. Auto Insurance Study.
Final Word
To contact Travelers customer service, start with the channel that matches your need: policy and billing questions (1-888-564-5043), claims (1-800-252-4633), roadside assistance (1-800-252-4633 option 3), or online support through MyTravelers and Travelers’ contact forms. If you’re not sure where to go, the Customer Advocacy line (1-866-336-2077) can help get you to the right department.
