Is Travelers’ Roadside Assistance Coverage Good?
Last Updated on April 20, 2022
Travelers, like many auto insurance companies, offers in-house roadside assistance.
Generally, Travelers roadside assistance has good reviews for its affordability and coverage. With plans starting at just $12 per year for Travelers policyholders, Travelers roadside assistance is easy to add to any policy.
Is Travelers roadside assistance good? Should you add Travelers roadside assistance to your policy? Keep reading to discover everything you need to know about Travelers roadside assistance today in our review.
Table of Contents:
- What Is Travelers Roadside Assistance?
- What Does Travelers Roadside Assistance Cover?
- What Does Travelers Roadside Assistance Not Cover?
- Travelers Roadside Assistance: Standard Versus Premier
- What Do Customers Have to Say?
- Contact Travelers Roadside Assistance
What Is Travelers Roadside Assistance?
Travelers is the 10th largest car insurance company in the United States. The company insures drivers all over the country.
Travelers, like many competing auto insurance companies, offers roadside assistance. If you have auto insurance with Travelers, then you can add roadside assistance to your policy for a few extra dollars per month.
Travelers roadside assistance works similar to other roadside assistance policies: you buy coverage, and Travelers covers certain flat tire changes, towing, fuel deliveries, and other roadside emergencies. If you break down while driving, for example, then Travelers can dispatch a tow truck to your location, haul your vehicle to the nearest body shop, and cover the trip, up to a certain limit.
Travelers offers two roadside assistance plans starting at just $12 per year. At just $12 per year, Travelers is one of the cheapest roadside assistance policies in the United States. Independent companies like AAA and Better World Club offer roadside assistance for $50 to $150 per year, while competing insurers charge $25 to $70 per year. At $12 per year for basic coverage, however, Travelers roadside assistance is one of the cheapest options available.
What Does Travelers Roadside Assistance Cover?
Travelers roadside assistance covers towing, locksmith services, winching, tire changes, and other roadside emergencies.
Items covered by Travelers roadside assistance include:
Towing: Travelers covers up to 15 miles of towing on the Standard plan and up to 100 miles of towing on the Premier plan.
Locksmith Services: If you lock your keys inside the vehicle, break a key, or experience any other key-related problems with your vehicle that require a locksmith, then Travelers will cover the cost of calling a locksmith.
Winching: If your vehicle needs to be towed out of a ditch, a snowbank, or any other obstruction, then Travelers will cover the cost of winching.
Flat Tire Changes: If you have a flat tire, then Travelers can change that flat tire for your spare, allowing you to get back on the road safely.
Vehicle Jumpstarts: If your vehicle has a dead battery and cannot start on its own, then you can call Travelers roadside assistance for a free jumpstart.
Fuel Delivery: If you run out of gas, then Travelers roadside assistance will dispatch someone to add gas to your tank, allowing you to make it to the nearest gas station.
What Does Travelers Roadside Assistance Not Cover?
Travelers roadside assistance has certain exclusions and limits. The company does not provide roadside assistance in Alaska, for example, although it is available in all other 49 states.
Some of the things not covered by Travelers roadside assistance include:
Towing Beyond Your Limit (15 Miles or 100 Miles): Like all roadside assistance providers, Travelers restricts towing to certain limits. Travelers covers up to 15 miles of towing on the Standard plan and up to 100 miles of towing on the Premier plan. Beyond these limits, you’ll need to pay for towing out of pocket. In comparison, AAA covers up to 200 miles of towing on its highest plan.
Alaska: Travelers roadside assistance is available in every state except Alaska. If you are a Travelers policyholder in Alaska, or if you are driving in Alaska as a visitor, then you cannot request roadside assistance through Travelers.
Battery Charges for Electric Vehicles: Some roadside assistance plans cover battery charges for electric vehicles, as it’s the equivalent of fuel delivery. However, Travelers roadside assistance does not currently cover battery charges for electric vehicles.
Motorcycle, RV, Boat, Trailer, and Bicycle Coverage: Some roadside assistance plans offer coverage for motorcycles, RVs, boats, trailers, and bicycles, among other types of vehicles. However, Travelers does not offer coverage for any alternative or recreational vehicles.
Travelers Roadside Assistance: Standard Versus Premier
Travelers offers two tiers of roadside assistance, including Standard and Premier. Depending on how much you want to spend on roadside assistance and how much coverage you need, can choose the right plan for you.
Here are the differences between Standard and Premier Travelers roadside assistance policies.
Travelers’ Standard roadside assistance policy is simply known as Roadside Assistance Coverage. It provides basic coverage against roadside emergencies, including flat tire changes, towing, and dead battery jumpstarts, up to certain limits.
Travelers’ Standard roadside assistance policy includes:
- Towing up to 15 miles
- Dead battery jumpstarts (not including the cost of the battery)
- Fuel delivery (not including the cost of the fuel)
- Flat-tire changes
- Lockout assistance
- Roadside winching
Travelers’ Premier roadside assistance plan is known as Premier Roadside Assistance. It provides additional coverage for trip interruptions and personal possessions, along with higher towing limits.
The Premier Roadside Assistance plan includes:
- Everything included in the Standard plan
- Towing up to 100 miles
- Trip interruption coverage, which reimburses you for travel expenses (like lodging, meals, and alternate transportation) if you experienced a roadside emergency more than 100 miles from your primary residence address, up to a maximum of $200 per day and $600 total per interruption
- Personal property coverage, which provides up to $500 of coverage for personal property damaged or stolen as part of a comprehensive, collision, or glass loss claim; this coverage includes loss to portable sound receiving and transmitting equipment as well as items like CDs and DVDs
Travelers Roadside Assistance Reviews: What Do Customers Have to Say?
All roadside assistance plans claim to protect you against unexpected roadside damages. However, not all roadside assistance policies live up to that promise. Some have lengthy wait times. Others have poor rates of claims satisfaction and customer service.
According to the latest J.D. Power rankings, Travelers is below average for claims satisfaction and customer service in most parts of the United States. J.D. Power contacts policyholders who have recently filed a claim to ask about their experience. Travelers scored worse than most of its competitors in most subregions.
In the Central subregion, for example, Travelers scored an 824 on a 1,000 point scale, lower than the highest rated option (Shelter – 856) and lower than the average score (841).
In other subregions, however, Travelers scored close to the average for customer satisfaction and service, ranking just below average or just above average in several subregions.
Overall, Travelers offers a similar experience to other large insurance companies: some people are satisfied with their claims, while others are not. You can expect average customer service and an average
The biggest advantage of Travelers roadside assistance, according to reviewers, is the price. At just $12 per year for the basic policy, Traveller’s roadside assistance is much cheaper than competing insurers and third-party roadside assistance policies. If you want the peace of mind of roadside assistance without spending a fortune, then Travelers may be a good option.
Contact Travelers Roadside Assistance
You can contact Travelers roadside assistance 24 hours a day, 7 days a week. The company will dispatch someone to your location as soon as possible, anywhere in the United States (excluding Alaska).
You can contact Travelers roadside assistance via the following:
Phone: 800-252-4633 (800-CLAIM33)
Final Word on Travelers’ Roadside Assistance
Travelers offers low-cost roadside assistance to policyholders across the United States (excluding Alaska). In exchange for just $12 per year, you can get covered for towing, fuel delivery, flat tire changes, and other roadside emergencies.
To learn more about Travelers roadside assistance, or to add Travelers roadside assistance to your auto insurance policy, contact Travelers today.