How Do You Contact Travelers Customer Service?
Last Updated on October 15, 2023
Headquartered in New York City, Travelers is one of the top 10 largest car insurance companies in the United States.
Travelers was founded all the way back in 1853 in Minnesota under the name St. Paul Fire & Marine. Today, the company is still incorporated in Minnesota but maintains its headquarters in New York. Travelers also has offices in the United Kingdom, Canada, Ireland, Singapore, China, and Brazil.
Travelers offers several ways to contact the company, including by phone, online form, or mobile app:
Get a Quote: 1-866-975-2536
Claims Reporting: 1-800-252-4633
Customer Service: 1-866-336-2077
Roadside Assistance: 1-800-252-4633
Online Contact Form: https://www.travelers.com/contact-us/email
Online Account: MyTravelers.com
Does Travelers Have 24/7 Customer Service?
Travelers offers 24/7 customer service. You can contact Travelers at any time of day or night for general questions, policy changes, cancellations, and other information.
What Are Travelers’ Customer Service Hours?
Travelers has 24/7 customer service for claims handling, roadside assistance, quote requests, and general customer service, among other areas:
- 24/7 for claims reporting
- 24/7 for roadside assistance
- 24/7 for general customer service
- 24/7 for all other inquiries via the mobile app, online form, or online MyTravelers.com account
How Do You Contact Travelers?
You can contact Travelers by phone, email, online form, or mobile app:
- For claims reporting, call 1-800-252-4633
- For roadside assistance, call 1-800-252-4633
- To get a quote, visit Travelers.com or call 1-866-975-2536
- For general customer service, call 1-866-336-2077 or use the Travelers mobile app or online form
Does Travelers’ Customer Service Have Good Reviews?
Travelers has average to below-average customer service reviews compared to other companies of its size. Generally, customers are less satisfied with the service they receive through Travelers and the way in which the company handled their claim compared to other companies of its size.
According to the 2023 J.D. Power auto insurance company rankings, Travelers scored above average in just one subregion and below average in all other subregions.
These rankings come from policyholders who have recently made a claim. J.D. Power surveys these policyholders, compares experiences across major insurers and subregions, and compiles annual rankings. It’s a great way to check an insurer’s customer service quality.
Travelers scored below average in the Central, Florida, Mid-Atlantic, New England, North Central, Southeast, and Southwest subregions, suggesting the company provides below-average customer service to customers across the United States in most subregions and states. Travelers scored particularly poorly in the New England subregion, ranking last among major insurers for overall customer satisfaction.
Travelers did, however, score above average in the New York subregion. In fact, Travelers placed fourth in the subregion, trailing only New York Central Mutual, State Farm, and GEICO as the best insurers in the state for overall customer satisfaction.
Overall, Travelers has average to below-average reviews online for overall customer satisfaction. Some customers have a good customer service experience with Travelers, while others do not.
How Do You File a Claim?
You can file a claim with Travelers by phone at 1-800-252-4633.
Alternatively, you can use the company’s online claims center to initiate a claim. You can find the online claims center for individuals, businesses, and auto glass claims here: https://www.travelers.com/claims/file-claim
You can also contact Travelers at 1-800-252-4633 to begin the claims process.
How Do You Get Roadside Assistance?
If you’re a business requesting roadside assistance under a commercial policy, call 1-800-238-6225, then select option 1, then option 3.
Travelers offers two roadside assistance packages, including Roadside Assistance Coverage and Premier Roadside Assistance. Both packages cover towing, dead battery / battery jumpstarts, fuel delivery, flat tire changes, vehicle lockout assistance, and roadside winching. The Premier Roadside Assistance plan also has personal property coverage and trip interruption coverage.
How Do You Get a Quote?
You can get a quote for Travelers’ auto insurance and any other type of insurance product via the online quote request center here: https://www.travelers.com/personal-insurance/quote
Alternatively, you can call 1-866-975-2536 to receive a quote from Travelers by phone.