How Do You Contact Travelers Customer Service?

Last Updated on October 15, 2023

Headquartered in New York City, Travelers is one of the top 10 largest car insurance companies in the United States.

Travelers was founded all the way back in 1853 in Minnesota under the name St. Paul Fire & Marine. Today, the company is still incorporated in Minnesota but maintains its headquarters in New York. Travelers also has offices in the United Kingdom, Canada, Ireland, Singapore, China, and Brazil.

Travelers offers several ways to contact the company, including by phone, online form, or mobile app:

Get a Quote: 1-866-975-2536

Claims Reporting: 1-800-252-4633

Customer Service: 1-866-336-2077

Roadside Assistance: 1-800-252-4633

Online Contact Form:

Mobile App: Travelers mobile app for iOS or Android

Online Account:

Does Travelers Have 24/7 Customer Service?

Travelers offers 24/7 customer service. You can contact Travelers at any time of day or night for general questions, policy changes, cancellations, and other information.

To contact Travelers 24/7, call 1-866-336-2077. Alternatively, you can use the online form at or use the Travelers mobile app for iOS and Android.

What Are Travelers’ Customer Service Hours?

Travelers has 24/7 customer service for claims handling, roadside assistance, quote requests, and general customer service, among other areas:

  • 24/7 for claims reporting
  • 24/7 for roadside assistance
  • 24/7 for general customer service
  • 24/7 for all other inquiries via the mobile app, online form, or online account

How Do You Contact Travelers?

You can contact Travelers by phone, email, online form, or mobile app:

For general customer service, call 1-866-336-2077 or submit a request via the mobile app,, or the online form at

Does Travelers’ Customer Service Have Good Reviews?

Travelers has average to below-average customer service reviews compared to other companies of its size. Generally, customers are less satisfied with the service they receive through Travelers and the way in which the company handled their claim compared to other companies of its size.

According to the 2023 J.D. Power auto insurance company rankings, Travelers scored above average in just one subregion and below average in all other subregions.

These rankings come from policyholders who have recently made a claim. J.D. Power surveys these policyholders, compares experiences across major insurers and subregions, and compiles annual rankings. It’s a great way to check an insurer’s customer service quality.

Travelers scored below average in the Central, Florida, Mid-Atlantic, New England, North Central, Southeast, and Southwest subregions, suggesting the company provides below-average customer service to customers across the United States in most subregions and states. Travelers scored particularly poorly in the New England subregion, ranking last among major insurers for overall customer satisfaction.

Travelers did, however, score above average in the New York subregion. In fact, Travelers placed fourth in the subregion, trailing only New York Central Mutual, State Farm, and GEICO as the best insurers in the state for overall customer satisfaction.

Overall, Travelers has average to below-average reviews online for overall customer satisfaction. Some customers have a good customer service experience with Travelers, while others do not.

How Do You File a Claim?

You can file a claim with Travelers by phone at 1-800-252-4633.

Alternatively, you can use the company’s online claims center to initiate a claim. You can find the online claims center for individuals, businesses, and auto glass claims here:

You can also contact Travelers at 1-800-252-4633 to begin the claims process.

How Do You Get Roadside Assistance?

You can contact Travelers’ roadside assistance by phone at 1-800-252-4633 (select option 3).

If you’re a business requesting roadside assistance under a commercial policy, call 1-800-238-6225, then select option 1, then option 3.

Travelers offers two roadside assistance packages, including Roadside Assistance Coverage and Premier Roadside Assistance. Both packages cover towing, dead battery / battery jumpstarts, fuel delivery, flat tire changes, vehicle lockout assistance, and roadside winching. The Premier Roadside Assistance plan also has personal property coverage and trip interruption coverage.

How Do You Get a Quote?

You can get a quote for Travelers’ auto insurance and any other type of insurance product via the online quote request center here:

Alternatively, you can call 1-866-975-2536 to receive a quote from Travelers by phone.

James Shaffer
James Shaffer James Shaffer is a writer for and a well-seasoned auto insurance industry veteran. He has a deep knowledge of insurance rules and regulations and is passionate about helping drivers save money on auto insurance. He is responsible for researching and writing about anything auto insurance-related. He holds a bachelor's degree from Bentley University and his work has been quoted by NBC News, CNN, and The Washington Post.
Back to Top