Does Erie Have Good Roadside Assistance Coverage?
Last Updated on February 15, 2026
Erie Insurance is known for strong customer service and good claims satisfaction. But does Erie have good roadside assistance coverage?
Yes—Erie’s Emergency Road Service (roadside assistance) is a low-cost add-on that can help with common breakdown scenarios like lockouts, dead batteries, flat tires, running out of fuel, and towing when your vehicle is disabled. Like most insurer roadside programs, it has clear limits and exclusions, so it’s important to understand what’s covered before you need help.
Below is how Erie’s roadside assistance works, what it typically covers, and what you may still pay out of pocket.
Our Rating of Erie Emergency Road Service Roadside Assistance Program
4.0
out of 5
★★★★☆
Summary
Bottom line: Erie’s Emergency Road Service is a solid, budget-friendly add-on for basic roadside emergencies, but it’s constrained by towing and service limits that can leave you paying out of pocket.
Coverage generally includes dispatch for lockout help, jump-starts, flat tire service (usually mounting a spare), fuel delivery labor (fuel typically extra), winching/extraction within limits, and towing when your vehicle is disabled, with exclusions for accident-related towing and common boundaries like nearest repair facility plus a mileage allowance and uncovered parts or supplies.
Best for
- Drivers who want basic roadside help for occasional breakdowns (lockouts, dead batteries, flat tires, fuel delivery)
- Policyholders who are comfortable with typical limits like towing mileage allowances and winching boundaries
- Drivers who prefer dispatch through an insurer’s 24/7 partner network with direct billing for covered labor
Not ideal for
- Drivers who routinely need long-distance towing beyond common mileage allowances
- People who want parts and supplies included (fuel, replacement tires, new battery, keys/fobs, repairs)
- Anyone expecting roadside to handle accident-scene towing instead of the auto claims process
- Our Rating of Erie Emergency Road Service Roadside Assistance Program
- How Erie’s Roadside Assistance Coverage Works
- What Erie Roadside Assistance Typically Covers
- How to Make a Roadside Assistance Request with Erie
- How Much Does Erie Roadside Assistance Cost?
- Do Roadside Assistance Calls Raise Premiums with Erie?
- How Many Roadside Assistance Calls Can You Make Per Year?
- Do All Erie Auto Insurance Policies Include Roadside Assistance?
- Erie Roadside Assistance Reviews
- Final Word on Erie’s Roadside Assistance
- FAQs on Erie Roadside Assistance
How Erie’s Roadside Assistance Coverage Works
Erie’s Emergency Road Service works like roadside assistance plans from other insurers: you add the coverage to your auto policy, then you can request help when your vehicle is disabled by certain non-accident emergencies.
Service is typically dispatched through Erie’s nationwide roadside partner network. In many cases, the roadside provider bills Erie directly for the covered labor—while you handle any uncovered costs (like fuel, tires, or extra towing mileage beyond the policy limit).
Quick tip: Roadside assistance is designed for breakdowns—not crash scenes. If your vehicle was towed because of an accident, it’s usually handled through the auto claim process and related coverages, not a roadside service call.
What Erie Roadside Assistance Typically Covers
Erie’s roadside assistance is intended to handle the most common “stuck on the side of the road” problems. Here’s what is generally included, along with typical limitations to know about.
| Roadside Service | What Erie Typically Provides | Common Limits and Out-of-Pocket Costs |
|---|---|---|
| Lockout help | Dispatch for locksmith service to help you get back into the vehicle. | Usually covers entry assistance—not replacement keys, fobs, or lock rekeying. |
| Fuel delivery | Dispatch for fuel delivery when you run out of gas. | Labor/dispatch may be covered; you usually pay for the fuel itself. |
| Towing | Help arranging a tow when your vehicle is disabled (see how towing coverage usually works). | Erie’s roadside towing is commonly limited to the nearest service garage plus a set mileage allowance (often described as 20 miles). If you want to tow farther, you typically pay the difference (learn more about towing 20 miles cost). |
| Vehicle extraction / winching | Help pulling a stuck vehicle out (snowbank, ditch) via winching. | Often limited to situations close to the roadway; deeper recovery may create additional charges. |
| Flat tire service | Dispatch for flat tire service (usually mounting your spare). | Typically does not cover the replacement tire, patch, or wheel damage. |
| Battery jump-start | Dispatch to jumpstart your vehicle when the battery is dead. | Usually covers the jump-start—not a new battery or electrical-system repairs. |
| Mechanical breakdown assistance | Help when the vehicle won’t run (often resulting in towing to a repair facility). | Roadside assistance covers the emergency service, not the repair bill. |
Erie states that eligible vehicles generally include cars, light trucks, and motorcycles. The service may also extend to certain trailers (including horse, livestock, and other trailers) when they’re being pulled by a vehicle Erie insures—subject to policy terms and limitations.
How to Make a Roadside Assistance Request with Erie
If you’re stranded and need service, the fastest option is to call Erie’s roadside dispatch line. To contact Erie’s roadside assistance for a roadside emergency, call 800-367-3743 and follow the prompts for roadside service. Erie routes roadside requests through its nationwide partner network (commonly Agero) and service is available 24/7.
- Share your location and vehicle details. Have your policy information ready and confirm whether the vehicle is safe to access.
- Explain what happened. Lockout, flat tire, dead battery, out of fuel, mechanical breakdown, or a tow request.
- Ask about limits before authorizing service. Confirm towing distance allowance, any winching limits, and what you may need to pay on-site (fuel, tire, extra mileage, etc.).
- Keep receipts if instructed. In some situations, reimbursement may require documentation depending on how service was arranged.
How Much Does Erie Roadside Assistance Cost?
Roadside assistance pricing varies by state and policy, but Erie has publicly described its Roadside Service add-on as costing about $10 per vehicle per year in many cases. Some states have special structures or limits (for example, North Carolina may offer roadside coverage based on specific dollar limits rather than a single standard benefit).
You generally need to carry comprehensive or collision coverage on the vehicle to add Emergency Road Service. Erie may also offer a Roadside & Rentals package that combines roadside assistance with enhanced rental/transportation coverage, depending on your state.
For the most accurate price for your vehicle and location, request the endorsement through your Erie agent and review the limits on the declarations page.
Do Roadside Assistance Calls Raise Premiums with Erie?
In many cases, roadside assistance is treated more like a service benefit than an at-fault accident claim, so a single call typically isn’t rated the same way a collision would be. That said, insurers can track service usage, and frequent roadside calls may affect underwriting decisions (like eligibility, renewal, or pricing) depending on state rules and company guidelines.
If you use roadside assistance more than occasionally, ask your agent how Erie treats repeated roadside service requests in your state.
How Many Roadside Assistance Calls Can You Make Per Year?
Erie doesn’t publish a single universal “calls per year” limit online for every state and policy form. Limits are more commonly structured as coverage terms and service boundaries (towing mileage, winching distance, covered labor vs. parts, etc.). For the most reliable answer, check your policy documents or ask your agent to confirm whether your plan has any usage caps, dollar limits, or service restrictions.
If you’re comparing plans, this guide on how many claims per year can help you think through how insurers may view frequent use of optional coverages.
Do All Erie Auto Insurance Policies Include Roadside Assistance?
No. Erie roadside assistance is not automatic on every policy. You must specifically add Emergency Road Service (or a bundle that includes it) to your auto insurance policy.
If you’re not sure whether you already have it, your declarations page should list the endorsement. An Erie agent can also confirm your coverage and explain the limits that apply in your state.
Erie Roadside Assistance Reviews
Erie generally earns strong marks for customer experience as a regional insurer, and independent studies have rated Erie highly in multiple regions for overall auto insurance satisfaction. For example, the J.D. Power 2025 U.S. Auto Insurance Study ranked Erie highest in the North Central and Southeast regions.
Keep in mind that roadside assistance is delivered through a service network, so response times and provider availability can vary by location and time of day. The best way to evaluate fit is to compare Erie’s towing mileage allowance and winching limits against your driving habits (commute distance, rural driving, winter weather exposure, and how far your preferred repair shop is from home).
Final Word on Erie’s Roadside Assistance
Erie’s roadside assistance is a practical, budget-friendly option for drivers who want basic help with lockouts, dead batteries, flat tires, towing, and similar breakdown situations. It’s best for occasional emergencies—not as a replacement for a full motor club membership if you routinely need long-distance towing or frequent service calls.
To add Erie roadside assistance (or to confirm what your current policy includes), contact your Erie agent and review your policy’s specific limits for towing, winching, and covered labor.
