How Do You Contact Erie Customer Service?

Last Updated on October 21, 2023

Erie Insurance Group is an insurance company based in Erie, Pennsylvania, offering auto, home, business, and life insurance.

Founded in 1925, Erie has a century of experience providing car insurance to customers in select states nationwide. Since launching in Pennsylvania, Erie has expanded to offer more than six million policies in 11 additional states and the District of Columbia.

Today, you can buy Erie insurance in Illinois, Indiana, Kentucky, Maryland, New York, North Carolina, Ohio, Pennsylvania, Tennessee, Virginia, West Virginia, and Wisconsin.

You can contact Erie via the following:

Phone: (800) 458-0811

Live Chat:

Online / Email Form:

Roadside Assistance: or 800-FOR-ERIE (800-367-3743)

Mailing Address: Erie Insurance Group, 100 Erie Insurance Place. Erie, PA 16530-1104

Does Erie Have 24/7 Customer Service?

Erie uses a network of agents who operate during normal business hours (typically from 9am to 5pm in your local time zone). Erie also has a central customer service center available 24/7.

If you’re working on insurance during normal business hours, then you can contact your local Erie insurance agent. If you’re not sure who your local insurance agent is or what their hours are, use the online form at

Alternatively, you can contact Erie 24/7 at (800) 458-0811.

What Are Erie’s Customer Service Hours?

Erie offers a blend of 24/7 service and service during normal business hours, including:

  • 24/7 service for claims handling at (800) 367-3743
  • 24/7 roadside assistance by phone at 800-367-3743
  • 24/7 general customer service by phone at (800) 458-0811
  • Service during normal business hours with your local Erie agent (typically from 9am to 5pm EST)
  • 8am to 10pm EST for live online chat at

How Do You Contact Erie?

You can contact Erie by online form, the mobile app, live chat, phone, or through your local insurance agent, among other methods.

For general customer service, contact your local Erie agent, call (800) 458-0811, or use live chat at

For roadside assistance, call 800-367-3743 or request help online at

To request a quote, visit and enter your ZIP code.

Does Erie’s Customer Service Have Good Reviews?

According to, the company has 13,000+ independent agents across its 12 covered states ready to help.

Overall, Erie emphasizes a personal customer service experience. You work with your local agent for claims, policy adjustments, and other insurance needs. However, Erie continues to offer the amenities of a larger firm with perks like live chat, 24/7 customer service, and more.

Erie has also scored top marks from industry-ranking organizations like J.D. Power. J.D. Power assesses insurance companies after surveying policyholders who have recently completed a claim. In the 2023 rankings, Erie scored top marks in two subregions, scoring higher than all other insurers, including:

  • First place in the Mid-Atlantic subregion (for the second consecutive year)
  • First place in the North Central subregion (for the third consecutive year)

Erie scored significantly higher than State Farm, The Hartford, Allstate, Travelers, Nationwide, GEICO, Progressive, and Liberty Mutual in these rankings. Despite being smaller than all of these firms, Erie scored higher marks for customer service, pricing competitiveness, and overall claims satisfaction.

Overall, Erie is one of the best-rated insurance companies in the United States for customer service and claims satisfaction. If you care about customer service from your insurer and you live in one of 12 states where Erie is available, then Erie may be the right choice for you.

How Do You File a Claim?

You can file a claim with Erie by contacting your local Erie agent directly during business hours. Or, you can contact Erie 24/7 to make a claim.

You can find your local Erie insurance agent using the online form here:

Alternatively, you can call Erie at (800) 367-3743 for 24/7 claims assistance after hours.

To start an auto glass repair claim, contact Erie at (800) 552-3743 or by online form at

You can also start an Erie insurance claim using the Erie mobile app.

How Do You Get Roadside Assistance?

You can contact Erie’s roadside assistance via online form or by phone.

Request roadside assistance online at

Or, call 800-FOR-ERIE (800-367-3743), option 2 to be connected directly to roadside assistance.

Roadside assistance is available 24/7. Erie partners with Agero, one of the country’s largest roadside assistance companies, to provide service across the United States.

How Do You Cancel Erie Insurance?

If you want to cancel your Erie Insurance policy, you have a few options. You can:

Contact your insurance agent directly via phone and request cancellation of your coverage and recurring payments. You can find your agent’s contact information on your policy documents or on the Erie Insurance website.

Call Erie’s customer service center 24/7 at (800) 458-0811 and speak with a representative. Give them your policy number and customer details and ask them to cancel your auto insurance.

Mail a cancellation letter to Erie Insurance Group, 100 Erie Insurance Place. Erie, PA 16530-1104. Include your name, policy number, date of cancellation, and signature.

How Do You Get a Quote?

You can get a quote with Erie by visiting and entering your ZIP code into the online form.

Or, you can contact your local Erie insurance agent. These agents are independent agents who review your insurance needs, then recommend the best insurer for your unique needs. Sometimes, that insurer is Erie. In other cases, it’s a different company.

To find an Erie agent near you, use the form here:

James Shaffer
James Shaffer James Shaffer is a writer for and a well-seasoned auto insurance industry veteran. He has a deep knowledge of insurance rules and regulations and is passionate about helping drivers save money on auto insurance. He is responsible for researching and writing about anything auto insurance-related. He holds a bachelor's degree from Bentley University and his work has been quoted by NBC News, CNN, and The Washington Post.
Back to Top