How Do You Contact Erie Customer Service?

Last Updated on October 27, 2026

By James Shaffer Reviewed by Thomas Rockford, insurance industry executive and financial analyst, on October 27, 2026 How we fact-check

Erie Insurance Group is based in Erie, Pennsylvania and sells auto, home, business, and life insurance through a network of independent agents. Founded in 1925, ERIE has nearly seven million policies in force and operates in 12 states and Washington, D.C. It offers multiple ways to get help—by phone, online, through your agent, or in the Erie mobile app.

If you’re researching coverage, you may also want to read our Erie auto insurance review for pricing, coverage options, and pros/cons.

Claims Has Its Own Line: ERIE keeps claims on a different number from Customer Care, so use the claims line to report an accident or a loss.
Customer Care Uses Posted Business Hours: Billing, documents, and many policy questions are typically handled during Customer Care hours or through your local agent.
Glass and Roadside Run Through Claims: A windshield claim or a tow starts on the claims line or with your agent, not with Customer Care.
Availability Is Regional: ERIE operates in 12 states plus D.C., so quotes and coverage options depend on where you live.

Table Of Contents

Erie Insurance Contact Information
Does Erie Have 24/7 Customer Service?
What Are Erie’s Customer Service Hours?
How Do You Contact Erie?
How Do You File a Claim?
How Do You Get Roadside Assistance?
Does Erie’s Customer Service Have Good Reviews?
How Do You Cancel Erie Insurance?
How Do You Get a Quote?
Where Is Erie Insurance Available?
FAQs on Erie Insurance Customer Service
Sources

Erie Insurance Contact Information

What You Need	Best Contact Method	Details
Customer care (billing, ID cards, general questions)	Phone: (800) 458-0811	Choose option 5 for Customer Care. Erie lists it Monday to Friday 8 a.m. to 7 p.m. and Saturday 9 a.m. to 4:30 p.m. Eastern.
Customer care by message	Online form: Email Customer Care	Good for non-urgent policy/billing questions.
Chat support	Chat: Available via your ERIE online account	Log in at ErieInsurance.com and choose chat when available.
File an auto/home claim	Claims: (800) 367-3743	Use this line to report an accident or a loss, and for questions on an open claim.
Auto glass / windshield claim	Claims: (800) 367-3743 or your agent	Choose option 1 for a windshield or auto glass claim, or report it online or in the Erie app.
Roadside assistance request	800-FOR-ERIE: 800-367-3743	Choose option 2 for roadside assistance, or request it online or in the Erie app.
Mailing address	Erie Insurance Group	100 Erie Insurance Place, Erie, PA 16530

Quick tip: When you call ERIE, have your policy number (and VIN for auto questions) ready. It can speed up billing, ID card requests, and claim intake.

Does Erie Have 24/7 Customer Service?

ERIE splits the work between two numbers. For most policy changes, billing questions, and documents (like declarations pages), ERIE routes you through Customer Care or your local agent. For an accident or a loss, you want the claims line instead.

For urgent problems like accidents, storm damage, or a vehicle that isn’t drivable, call ERIE’s claims line at (800) 367-3743. Hours can change, so check the current hours for each line on ERIE’s Contact Us page before you plan a call.

What Are Erie’s Customer Service Hours?

ERIE is based in Pennsylvania, so its hours run on Eastern Time, and they can change around holidays. Here is what to check before you call:

Customer Care (policy and billing help): (800) 458-0811, option 5, Monday to Friday 8 a.m. to 7 p.m. and Saturday 9 a.m. to 4:30 p.m. Eastern. Erie closes on New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas.
Claims: (800) 367-3743
Roadside assistance: 800-367-3743, then follow the prompts for roadside
Auto glass claims: start on the claims line or with your agent

For the most current hours and holiday closures, use ERIE’s official Contact Us page: ErieInsurance.com/contact-erie.

How Do You Contact Erie?

Most ERIE policy service runs through one of three channels: your agent, Customer Care, or the claims line. Here’s a simple way to choose the right option.

For Billing, ID Cards, and Policy Questions

Call (800) 458-0811 and follow the prompts for Customer Care/billing
Send a message using the Customer Care online form
Chat through your ERIE online account when available (log in via ErieInsurance.com)

For Claims (Auto, Home, and More)

You can file a claim through your agent during their office hours, or call ERIE’s claims line at (800) 367-3743.

For Windshield and Auto Glass Claims

Call the claims line at (800) 367-3743, or ask your agent to start it. Say up front that it is glass only. Glass work is often handled separately from collision damage, and the deductible can be different. In Kentucky, where ERIE sells, state law requires insurers to cover a glass-only claim without applying the deductible.

How Do You File a Claim?

To file an ERIE claim quickly, follow these steps:

Document what happened: photos, date/time, location, and any involved parties.
Start the claim: call your agent or ERIE’s claims line at (800) 367-3743.
Ask about next steps: repairs, inspections, rental coverage (if applicable), and what documents you’ll need.
Track and communicate: use your ERIE online account or the mobile app for updates when available.

How Do You Get Roadside Assistance?

If you carry ERIE’s Emergency Roadside Service, help comes through ERIE’s roadside partner network. Call 800-FOR-ERIE (800-367-3743) and follow the prompts for roadside assistance, or start the request from your ERIE online account.

For a full breakdown of what’s covered (and what isn’t), see our guide to Erie roadside assistance coverage.

Quick tip: ERIE roadside assistance is designed for breakdowns—not accident-related towing. If you’re in a crash, call the claims line first.

Does Erie’s Customer Service Have Good Reviews?

ERIE lands a little above average in the study that measures claims handling. Erie scored 706 in J.D. Power’s 2026 U.S. Auto Claims Satisfaction Study, against a study average of 700, which put it 12th of 17 ranked insurers. In J.D. Power’s 2026 U.S. Auto Insurance Study, Erie ranked highest in three regions: Mid-Atlantic (704), North Central (688) and Southeast (691). You can see ERIE’s current list on its Awards and Rankings page.

That said, service quality can still vary by local agency, claim complexity, and regional repair and medical costs. When choosing an insurer, it’s smart to balance customer service reputation with coverage fit, deductibles, and total premium.

How Do You Cancel Erie Insurance?

If you want to cancel an ERIE policy, the safest approach is to coordinate the cancellation date so you don’t create a coverage lapse (and so your lender, if any, is protected). Common cancellation options include:

Contact your agent and request cancellation (often the easiest route for policy changes and effective-date questions).
Call Customer Care at (800) 458-0811 and follow the prompts for Customer Care/billing.
Mail a signed request with your name, policy number, cancellation date, and signature to: Erie Insurance Group, 100 Erie Insurance Place, Erie, PA 16530.

Before you cancel, review potential timing rules, refunds, and documentation in our guide to Erie Insurance cancellation fees.

How Do You Get a Quote?

ERIE typically sells through independent agents. To start, you can request a quote online or connect with a local agent who can review coverage needs, deductibles, and discounts:

Online: Start at ErieInsurance.com and choose “Get a Quote.”
Find an agent: Use ERIE’s locator at Find an Insurance Agent.

Where Is Erie Insurance Available?

ERIE is available in the District of Columbia and the following states:

Illinois
Indiana
Kentucky
Maryland
New York
North Carolina
Ohio
Pennsylvania
Tennessee
Virginia
West Virginia
Wisconsin

Because product availability can vary by subsidiary and line of business, you can confirm licensing details on ERIE’s official States of Operation page.

My advice is to put the claims number in your phone now, with your policy number in the notes, and your agent’s direct line next to it. Standing on the shoulder of a highway is a bad time to go looking for either one.

FAQs on Erie Insurance Customer Service

Does Erie have 24/7 customer service?

ERIE runs claims and general customer care on separate numbers. Billing, documents, and most policy service requests go through Customer Care or your local agent. Hours differ by line and can change around holidays, so check them on ERIE’s Contact Us page before you call.

What is the Erie Insurance customer service phone number?

For general customer care, call (800) 458-0811 and follow the prompts for Customer Care/billing. If you have an emergency or need to report a claim, the claims line is usually the better choice.

What is Erie’s claims phone number?

To report a claim or get claims guidance, call (800) 367-3743. It is the same number as 800-FOR-ERIE.

How do I file an auto glass or windshield claim with Erie?

Call ERIE’s claims line at (800) 367-3743, or ask your agent to start it, and say up front that it is glass only. If the car has other damage too, report it all on the same call so it stays one claim.

How do I request roadside assistance through Erie?

If you have Emergency Roadside Service on your policy, call 800-FOR-ERIE (800-367-3743) and follow the prompts for roadside to reach ERIE’s roadside partner. You can also start the request from your ERIE online account.

How do I cancel an Erie Insurance policy?

Most cancellations are handled through your local agent, by phone through Customer Care, or by mailing a signed cancellation request. To avoid a lapse, line up your new coverage first and confirm the effective date of cancellation.

What states is Erie Insurance available in?

Erie operates in 12 states and Washington, D.C. Availability can vary by product line, so it’s best to confirm using ERIE’s official states-of-operation information or by contacting a local agent.

Sources

Checked October 19, 2026

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