How Do You Contact Nationwide Customer Service?
Last Updated on February 5, 2026
Nationwide is a major U.S. insurer, and it offers several ways to get help—by phone, online forms, the mobile app, or through a local agent. The best contact method depends on whether you need billing or policy service, claims, or roadside assistance.
Below is a fast, up-to-date directory for Nationwide auto and property insurance support. (Hours and phone menus can change—use Nationwide’s official contact directory if you need the latest department details.)
- Start With The Right Line: Use 1-877-669-6877 for general insurance help, 1-800-421-3535 for claims (24/7), and 1-866-854-4140 for roadside assistance (24/7).
- Hours Depend On The Task: Live reps for quotes and policy service typically follow weekday business hours, while claims and roadside support are designed to be available anytime.
- Online Options Can Be Faster: Claims filing, bill pay, and many account tasks can be handled online or in the app—especially helpful outside phone hours.
- Document Every Interaction: Keep your policy/claim number, dates, and names handy, and escalate to a supervisor (or your state insurance department) if an issue stalls.
- Nationwide Customer Service Phone Numbers And Links
- Is Nationwide Customer Service Available 24/7?
- How To File A Claim With Nationwide
- How To Get Nationwide Roadside Assistance
- How To Get A Quote Or Make Policy Changes
- Does Nationwide Customer Service Have Good Reviews?
- What To Do If You Need To Escalate An Issue
- FAQs on Nationwide Customer Service
Nationwide Customer Service Phone Numbers And Links
| What You Need | Best Way To Contact Nationwide | Availability |
|---|---|---|
| General insurance help (auto & property) | Call: 1-877-669-6877 Online request: Online Contact Form | Phone rep hours vary by team; online requests can be sent anytime |
| Get a quote (sales) | Call: 1-877-669-6877 | Weekdays 9 a.m.–8 p.m. ET (Nationwide notes it’s closed Saturdays) |
| Report an auto or property claim | Call (24/7): 1-800-421-3535 Online: File A Claim Online | Anytime (24/7) |
| Roadside assistance | Call (24/7): 1-866-854-4140 Online: Roadside Request Form Also: Nationwide mobile app | Anytime (24/7) |
| Pay a bill fast | By phone: 1-877-669-6877 By text: Text PAY to 245569 (message/data rates may apply) Online: Bill Pay | Automated options are often available beyond live rep hours |
Quick tip: Before you call, pull up your policy number, the vehicle VIN, and the date/time/location of the issue. For claims, having photos and the other driver’s info can speed things up.
Is Nationwide Customer Service Available 24/7?
Claims and roadside assistance are available 24/7. For general policy questions, billing help, and sales/service, Nationwide publishes weekday hours for key lines and notes it’s closed on Saturdays for auto & property sales. If you need help outside business hours, the fastest options are typically your online account, the mobile app, automated phone/billing systems, or submitting an online request for follow-up.
For the latest phone directory and department hours across Nationwide business lines, see Nationwide’s official directory here: Contact Nationwide: Phone Numbers.
How To File A Claim With Nationwide
You can file a claim with Nationwide any time:
- By phone (24/7): Call 1-800-421-3535.
- Online: Use Nationwide’s claims page at Nationwide.com.
If it’s an emergency or someone is injured, call 911 first. Then report the claim when you’re safe.
How To Get Nationwide Roadside Assistance
Roadside help is available 24/7. You can request assistance by phone, app, or online form:
- By phone (24/7): Call 1-866-854-4140.
- Online: Submit a request at nationwide.rsahelp.com.
- Mobile app: Use the Nationwide app to request service and track help.
Not sure whether you have the coverage (or what it includes)? Review Nationwide roadside assistance coverage before you rely on it.
How To Get A Quote Or Make Policy Changes
For quotes, policy changes, adding drivers, changing vehicles, or updating coverage, start with the main Nationwide line:
- Call: 1-877-669-6877 (weekday sales hours are commonly listed as 9 a.m.–8 p.m. ET).
- Online request: Submit details via the online contact form.
Does Nationwide Customer Service Have Good Reviews?
Customer experience varies by region, product, and whether you’re dealing with sales, service, or claims. In the 2025 J.D. Power U.S. Auto Insurance Study, Nationwide ranked highest in the Texas region and ranked highest in the Usage-Based Insurance category. If you’re considering telematics/UBI, start with usage-based insurance and learn more about Nationwide’s SmartRide.
What To Do If You Need To Escalate An Issue
If you’re stuck (for example, a billing issue or a delayed claim update), these steps usually help:
- Ask for the claim or reference number and write down the representative’s name and the date/time of the call.
- Request a supervisor or claims manager if your issue involves deadlines, repairs, or settlement disputes.
- Use written channels (online forms/email) when you need a paper trail for documents or follow-ups.
- If needed, contact your state insurance department for consumer complaint guidance (rules and timelines vary by state).
Bottom line: for most questions, start with 1-877-669-6877. For claims, use 1-800-421-3535 (24/7). For roadside assistance, use 1-866-854-4140 (24/7).
