How Do You Contact National General Customer Service?
Last Updated on February 5, 2026
Now part of the Allstate family of companies (Allstate completed its National General acquisition in 2021), National General has been serving policyholders since 1920 and sells auto coverage nationwide through a large independent agent network. For more background, see our Allstate and National General reviews.
If you need to pay a bill, update your policy, request documents, or start a claim, the fastest route is usually to contact the right department the first time—especially since National General operates through multiple underwriting companies and service channels.
- Call the Right Department: Quotes, claims, and policy changes use different contact channels—using the correct one saves time.
- Claims Are 24/7: National General advertises 24/7 claim reporting by phone and online, so you can start the process anytime it’s safe.
- Policy Service Hours May Vary: Billing and endorsement requests aren’t always handled 24/7—check your declarations page or use your online account.
- Use Trusted Benchmarks: Check AM Best for financial strength, J.D. Power for regional satisfaction, and NAIC/state regulators for complaint trends.
- National General Contact Information
- Is National General Customer Service Available 24/7?
- How To File a Claim With National General
- How To Manage Your Policy or Make Changes
- Roadside Assistance Through National General Motor Club
- How To Get a Quote
- How To Check National General Customer Service Reputation
- Final Word
- FAQs on National General Customer Service Number
National General Contact Information
Use the directory below to reach the correct team. (If your policy paperwork lists a different number, follow your declarations page—state and product rules can vary.)
| What You Need | Phone | Email / Online |
|---|---|---|
| Get a Quote | 1-800-462-2123 | Get a Quote Online |
| File a Claim or Ask About an Existing Claim (24/7) | 1-800-468-3466 | claims@ngic.com · Report a Claim Online |
| Auto Policy Service (Billing, Documents, Changes) | 1-888-293-5108 | service@ngic.com · My Policy Login |
| Roadside Assistance (National General Motor Club) | 1-888-310-4173 | Motor Club Contact Page |
| Policy Portal Help (MyNatGenPolicy.com) | 1-877-468-3466 | Portal Contact Page |
Quick tip: When you call, have your policy number ready. If you’re reporting an accident, also keep the date/time, location, police report number (if applicable), and other driver’s information nearby.
Is National General Customer Service Available 24/7?
Claims reporting is available 24/7 (including claim intake by phone and online). Roadside dispatch through National General Motor Club is also advertised as available 24 hours a day.
However, policy servicing hours (billing, endorsements, cancellations, document requests) may not be 24/7 in every state or for every product line. If you need a same-day policy change, call the auto policy service line during normal business hours when possible, or use your online account to view documents and make payments.
How To File a Claim With National General
If you’re in an accident, prioritize safety first (move to a safe area if possible and call emergency services if needed). Then start your claim as soon as you can.
- Collect key details: photos, driver info, witness info, and the police report number (if one exists).
- Report the claim: call 1-800-468-3466, email claims@ngic.com, or use the online claim form.
- Ask what comes next: confirm your claim number, adjuster contact info, rental coverage (if any), and the best way to send documents.
After you open the claim, track communications and keep copies of estimates, repair invoices, and claim-related emails. That documentation can help if there’s a dispute about timeline, repair scope, or payment amounts.
How To Manage Your Policy or Make Changes
For common servicing tasks—like updating your address, requesting documents, changing vehicles, or asking about billing—start with 1-888-293-5108 or email service@ngic.com.
For self-service options, you can also use your online account to review coverage and documents, make payments, or access ID cards: My Policy Login.
Roadside Assistance Through National General Motor Club
National General roadside help is commonly provided through the National General Motor Club, which is separate from your auto insurance policy. If you need roadside dispatch, call 1-888-310-4173 (available 24 hours a day, per the Motor Club).
Motor Club benefits can vary by plan and location, but advertised features include towing to the nearest qualified repair facility and emergency expense reimbursement (up to $750 for certain plans). For a deeper breakdown, see National General’s roadside assistance review.
How To Get a Quote
To request a quote, call 1-800-462-2123 or start online through National General’s contact page: Get a Quote.
If you’re comparing quotes, make sure you’re using the same liability limits, deductibles, vehicle details, and driver history across insurers. Small differences in coverage can make a quote look cheaper than it really is.
How To Check National General Customer Service Reputation
No single rating tells the whole story, so it helps to check multiple sources—especially ones that measure claims handling and complaint trends.
- J.D. Power regional satisfaction: J.D. Power publishes regional auto insurer satisfaction rankings. National General appears in some regions, and results can vary by region and year. (Example: 2025 U.S. Auto Insurance Study press release charts.)
- Financial strength: AM Best assigns financial strength ratings to insurers. National General Insurance Company shows an A+ (Superior) financial strength rating in AM Best’s rating history (check the date on the profile).
- Complaints and regulators: For a state-by-state snapshot of complaints, use the NAIC Consumer Insurance Search tool and your state department of insurance resources.
Helpful links: J.D. Power Auto Insurance Study · AM Best Company Profile · NAIC Consumer Insurance Search · BBB Business Profile
Quick tip: If your question is about a denial, delay, or settlement amount, ask for the reason in writing and keep a dated paper trail. If you still can’t resolve it, your state department of insurance is the right escalation point.
Final Word
For most policy needs, start with the auto policy service line at 1-888-293-5108 or email service@ngic.com. For claims, use the 24/7 claims line at 1-800-468-3466 or the online claim form. And if you need roadside dispatch through the Motor Club, call 1-888-310-4173.
