How Do You Contact Mercury Customer Service?

Last Updated on February 5, 2026

If you need help with a Mercury policy, bill, claim, or roadside emergency, the fastest option is usually to call the main support line or start your request online. This guide pulls the most common contact routes into one place so you don’t have to hunt around.

For a broader company overview, see our Mercury Insurance review.

Use the Right Line: Claims, general service, quotes, and roadside assistance can route differently—using the correct contact option saves time.
Claims Are Built for 24/7 Reporting: Mercury promotes 24/7 claims filing online and by phone, which is usually the fastest path after a loss.
Billing May Have Separate Hours: Even if general help is available around the clock, billing specialists can list specific phone hours.
Start Online When Possible: The online account portal is often the easiest way to grab ID cards, documents, and basic policy info without waiting on hold.

Table Of Contents

Mercury Customer Service Contact Options
Does Mercury Offer 24/7 Support?
Mercury Customer Service Hours and Department Times
How to Contact Mercury for Policy Changes
How to File a Claim with Mercury
How to Get Roadside Assistance
How to Get a Quote from Mercury
Mailing Address and Payment Mailing Address
How to Cancel a Mercury Policy
Other Helpful Mercury Resources
Final Word
FAQs on Mercury Customer Service

Mercury Customer Service Contact Options

Here are the most common ways to reach Mercury, depending on what you need.

What You Need	Best Way to Contact Mercury	Details
General Customer Service	Phone	Call (800) 503-3724 (listed as “Claims & Customer Service” on Mercury’s site). Contact page
File a Claim	Online or phone	File online 24/7 via Mercury’s claims hub or call (800) 503-3724. Claims page
Roadside Assistance	Phone	Call (866) 519-6478 to dispatch help. Roadside info
Get a Quote	Online or phone	Start online or call (877) 545-1639 (quote line shown on Mercury’s site). Quote page
Billing and Payments	Online or phone	Pay through your account or call (800) 503-3724 during listed billing hours. Payment options
Policy Changes / ID Cards	Online account or agent	Log into your account for common self-service tasks. My Account

Does Mercury Offer 24/7 Support?

Mercury states it is available 24/7 to answer questions about its products and services, and it also promotes 24/7 claims filing online and by phone. For department-specific availability (especially billing), check Mercury’s published hours and options before calling.

Quick tip: If you’re calling about a claim, have your policy number, claim number (if you have one), the loss date, and the address/location ready to speed up the process.

Mercury Customer Service Hours and Department Times

Availability can depend on what you’re trying to do. Mercury highlights round-the-clock help for questions and claims, while certain payment assistance hours are listed separately.

Claims: File online 24/7 or call (800) 503-3724 (Mercury describes claims reporting as available day or night).
Billing help by phone: Mercury’s billing specialists list availability Monday–Saturday, 5:00 a.m.–9:00 p.m. PT when paying by phone.

Because call routing and hours can change, confirm the latest details on Mercury’s official pages: Contact Mercury and Payment Options.

How to Contact Mercury for Policy Changes

For common policy requests (ID cards, documents, basic updates), start with the online account portal. If your policy is through an agent, your agent can also handle many changes and answer coverage questions.

Log into your Mercury account: Mercury My Account.
Check for self-service options (documents, ID cards, billing).
If you can’t complete the request online, call (800) 503-3724 or contact your agent.

How to File a Claim with Mercury

Mercury allows claims to be started online or by phone. If it’s safe to do so, gather basic details (photos, police report number if applicable, other party information) before you submit.

File online: Start through Mercury’s claims hub: File & Manage a Claim.
File by phone: Call (800) 503-3724.

How to Get Roadside Assistance

If you added roadside assistance to your policy, Mercury lists a dedicated roadside line that can dispatch towing and other services.

Roadside assistance line: Call (866) 519-6478.

Coverage details and limits can vary by state and policy. If you’re not sure what your plan includes, review your Mercury documents or see our explainer on Mercury roadside assistance coverage.

How to Get a Quote from Mercury

Mercury sells coverage in a set group of states (including AZ, CA, FL, GA, IL, NV, NJ, NY, OK, TX, and VA). The easiest way to start is online, but Mercury also lists a quote phone number.

Start online: Mercury quote page
Get a quote by phone: Call (877) 545-1639

Mailing Address and Payment Mailing Address

If you need to send general correspondence, Mercury lists the following address on its contact page:

Mercury Insurance
555 W Imperial Hwy
Brea, CA 92821-4802

If you’re mailing a payment, Mercury lists a separate payment address on its payment options page:

Mercury Insurance Group
P.O. Box 11991
Santa Ana, CA 92711

Quick tip: If you’re switching insurers, try to avoid a lapse in coverage. When in doubt, confirm your effective dates before you cancel.

How to Cancel a Mercury Policy

Cancellation rules can vary by state and by policy type. Typically, you’ll cancel by calling customer service or going through your agent. If you’re worried about fees, see our guide to Mercury insurance cancellation fees.

Other Helpful Mercury Resources

Mercury offers optional coverages and add-ons that can change how you interact with customer service (for example, special claims handling or service administrators). If you’re exploring add-ons, our explainer on mechanical breakdown insurance can help you compare how these products typically work.

Final Word

For most needs, start with Mercury’s main line at (800) 503-3724 or use the online claims and account tools. For urgent roadside help, call (866) 519-6478. If you’re shopping for a new policy, use the online quote flow or call (877) 545-1639.

FAQs on Mercury Customer Service

What is Mercury’s main customer service phone number?

Mercury lists (800) 503-3724 as its primary line for claims and customer service on its official website. If your policy is through an agent, your agent may also be able to help with many requests.

Can I file a Mercury claim online?

Yes. Mercury promotes online claims filing through its claims hub. You can typically start a claim online 24/7 and then track updates as the claim moves forward.

Does Mercury offer 24/7 customer service?

Mercury states it is available 24/7 to answer questions about products and services, and it promotes 24/7 claims reporting. Some functions (like billing assistance) may list specific phone hours, so it’s smart to verify the current hours for your need.

What number do I call for Mercury roadside assistance?

Mercury lists (866) 519-6478 for roadside assistance dispatch. Coverage details and limits depend on your policy and state.

How do I get a quote from Mercury?

You can start a quote on Mercury’s website any time, or call the quote number Mercury lists on its site. Availability depends on your state and the type of policy you’re requesting.

What information should I have ready when I call Mercury?

Have your policy number, name and address on the policy, the reason you’re calling (billing, policy change, claim), and—if it’s a claim—the date of loss, location, and any photos or police report details available.

How do I cancel a Mercury policy?

Most cancellations are handled by calling customer service or going through your agent. State rules vary, and some situations can involve fees or short-rate calculations, so confirm the effective date and any charges before finalizing the cancellation.

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