How Do you Contact MAPFRE Customer Service?
Last Updated on February 26, 2024
MAPFRE is a Webster, Massachusetts-based insurance company founded in 1972.
Originally known as the Commerce Group, the company has been known as MAPFRE since being acquired by Spanish multinational insurance company Mapfre SA in 2008.
Today, MAPFRE continues to write property and casualty insurance in 19 states. You buy MAPFRE insurance through a network of 4,200 independent agents and brokers. In addition to car insurance, the company sells insurance for homes, motorcycles, boats, businesses, and other property, along with life insurance.
MAPFRE is approximately the 20th largest personal lines insurance company in the United States. However, MAPFRE’s parent company, the MAPFRE Group, has a strong international presence, employing 36,000 people and serving 23 million customers worldwide. The MAPFRE Group is the largest insurance company in Spain and the leading non-life insurance provider in Latin America, for example. They’re also the sixth largest non-life insurance provider in Europe overall.
Policyholders in the United States can contact MAPFRE’s customer service team via the following:
- General Customer Service: (800) 222-2114
- Customer Service, Billing, Claims, & General Inquiries: (877) 627-3735
- Claims Information & Reporting: (877) 224-5677 or online form
- Quote Requests: Via a MAPFRE insurance representative or an independent agent near you
- Mailing Address (Company Headquarters): 211 Main Street Webster, MA 01570
- State-by-State Contact Information: https://www.mapfreinsurance.com/contact/#talk-mapfre
- Roadside Assistance: (866) 250-5249
Does MAPFRE Have 24/7 Customer Service?
MAPFRE’s customer service is available during normal business hours across the United States, with specific hours varying based on your state.
MAPFRE maintains different customer service centers for each state in which the company does business. Generally, customer service is available from 8:30am to 5pm local time from Monday to Friday while being closed Saturday and Sunday.
Many of your interactions with MAPFRE will be via your local independent agent. Independent agents set their own hours. Some work evenings and weekends, while others do not. However, most claims reporting, policy changes, and other adjustments go through this independent agent instead of MAPFRE.
What Are MAPFRE’s Customer Service Hours?
In most states, MAPFRE’s customer service team is available from 8:30am to 5pm Monday to Friday while being closed Saturday and Sunday.
The company does, however, have a 24/7 claims reporting hotline available at 1-800-221-1605 or online form.
MAPFRE’s customer service hours vary by state, and the company maintains different contact information and customer service centers for each state.
How Do You Contact MAPFRE?
You can contact MAPFRE by online form, live chat, phone, or mail.
Contact methods vary from state to state. Check MAPFRE’s state-by-state contact information breakdown here for the specific phone numbers, mailing addresses, and other contact information for your state.
Alternatively, you can contact MAPFRE nationwide via the following:
- By phone at (800) 222-2114 for general customer service information
- By phone at (877) 224-5677 or online form for 24/7 claims handling
- By mail at 211 Main Street Webster, MA 01570
- By contacting your local independent agent, who generally handles claims, policy changes, and customer service inquiries.
Does MAPFRE’s Customer Service Have Good Reviews?
Some customers have a good experience with MAPFRE and their customer service team, while others do not. According to most verified policyholder reviews found online today, the company offers average-rated customer service.
MAPFRE is not large enough to appear on most J.D. Power auto insurance claims satisfaction rankings. However, the company does sometimes appear on subregion rankings for New England, as they’re one of the top 20 largest insurers in J.D. Power’s New England subregion.
In the 2022 rankings, J.D. Power ranked MAPFRE 804 out of 1,000 for overall customer satisfaction, lower than the regional average of 823. MAPFRE ranked second-worst among major insurers for overall customer satisfaction, ahead of only Allstate.
To compile these rankings, J.D. Power polls policyholders who have recently made a claim, asking them to share their experience. Generally, MAPFRE’s customers have a worse-than-average claims experience than they would with other companies, suggesting the company’s customer service needs improvement.
The Better Business Bureau has awarded the company an A+ rating, although the company has an average rating of 1.18 stars out of 5 based on 60+ customer reviews. Customers generally leave bad reviews after being dissatisfied with a recent claim.
MAPFRE has stronger reviews on other online review aggregators. WalletHub has a 3.5 star out of 5 score for the company based on 800+ reviews, for example, while the team at MarketWatch gave the company an 8.5 point rating out of 10.
On the official MAPFREInsurance.com website, meanwhile, the company has an average rating of 4.4 stars out of 5 based on 3,100+ reviews from verified policyholders.
How Do You File a Claim?
You can file a claim with MAPFRE via online form or phone, 24/7:
- Call (877) 224-5677 to file a claim by phone
- Or, use the online form at the official MAPFRE website to file a claim
Claims filing is available any time of day or night. A MAPFRE representative may contact you as soon as possible during normal business hours for further information about the claim.
How Do You Get Roadside Assistance?
MAPFRE’s roadside assistance is available 24/7/365 by phone:
- Call (866)-250-5249 for roadside assistance
MAPFRE has been the exclusive sponsor of MassDOT’s Highway Assistance Program since 2003. The program helps motorists in need along 34 major routes in the state, helping to fix minor mechanical problems, change flat tires, and provide gas and other emergency services.
How Do You Get a Quote?
MAPFRE makes it easy to get a quote online at MAPFREInsurance.com. Alternatively, you can contact a local independent agent:
- Visit MAPFREInsurance.com to get an auto quote in less than 5 minutes
- Lookup an independent insurance agent in your state affiliated with MAPFRE to get a quote (use the MAPFRE insurance agent finder to find one near you)
MAPFRE, like all insurance companies, offers free quotes with no obligations. You can request a quote online via the official website 24/7/365.
