How Do You Contact Liberty Mutual Customer Service?

Last Updated on October 21, 2023

Liberty Mutual is the sixth-largest auto insurance company in the United States. Covering millions of drivers nationwide, Liberty Mutual is headquartered in Boston, Massachusetts.

Liberty Mutual was founded all the way back in July 1912 under the name Massachusetts Employees Insurance Association. Backed by 110+ years of experience, Liberty Mutual is one of the top 100 largest corporations in the United States based on revenue.

Today, Liberty Mutual offers a range of insurance products, including auto, homeowners, workers’ compensation, commercial, and liability insurance, among others. In addition to serving customers in all 50 states, the company has an international presence, wholly or partially owning insurance companies worldwide.

Liberty Mutual encourages customers to request help online or via the mobile app, although the company also maintains phone numbers and other contact methods.

You can contact Liberty Mutual’s customer service team via the following:

Online Help: https://www.libertymutual.com/customer-support

Mobile App: Liberty Mutual app for iOS or Android

Claims Hotline: 800-225-2467

Customer Service Hotline: 800-290-8711

Mailing Address: 100 Liberty Way Dover, NH 03821-7500

Roadside Assistance: 800-295-3428

Does Liberty Mutual Have 24/7 Customer Service?

Liberty Mutual offers 24/7 claims handling and 24/7 customer service online or by phone.

For commercial insurance claims, Liberty Mutual’s customer service team is available from 8am to 8pm ET on Monday through Friday. However, you can make claims and adjust your policy online, 24/7.

Liberty Mutual also offers 24/7 roadside assistance. You can contact the company’s roadside assistance hotline any time at 800-295-3428. Liberty Mutual’s roadside assistance covers towing to the nearest qualified facility, jumpstarting a dead battery, delivering emergency fuel, flat tire changes, and unlocking vehicle doors, among other roadside emergencies.

What Are Liberty Mutual’s Customer Service Hours?

Liberty Mutual’s customer service hours are 24/7. You can contact Liberty Mutual any time of day or night, any day of the year, for claims reporting, customer service, account changes, roadside assistance, cancellations, and other inquiries.

Liberty Mutual’s customer service hours include:

• 24/7 for claims reporting by online form, mobile app, or phone at 800-225-2467
• 24/7 for general customer service by online form, mobile app, or phone at 800-290-8711
• 24/7 for roadside assistance via phone at 800-295-3428

If you contact Liberty Mutual for other types of insurance, you may face limited customer service hours. The company’s commercial insurance customer service team is available from 8am to 8pm ET on Monday to Friday, for example.

How Do You Contact Liberty Mutual?

You can contact Liberty Mutual in a variety of ways, including by phone, email, online form, or mobile app:

• For general customer service, call 800-290-8711 or submit a request using the online form on the Liberty Mutual mobile app
• For roadside assistance, call 800-295-3428
• For claims reporting, call 800-225-2467 or use the online form or Liberty Mutual mobile app
• For a quote, visit https://www.libertymutual.com/vehicle/auto-insurance

Does Liberty Mutual’s Customer Service Have Good Reviews?

According to the 2023 J.D. Power auto insurance company rankings, Liberty Mutual scored worse than many of its competitors for customer service, claims handling, and overall satisfaction.

To create its rankings, J.D. Power surveys policyholders who have recently made a claim. Customers are asked about their experience and overall satisfaction with the claims process. Some insurers rise to the top, while others sink.

In the latest J.D. Power rankings, Liberty Mutual scored below average in the Central, Florida, Mid-Atlantic, New England, New York, North Central, Northwest, Southeast, and Southwest subregions.

The company did not place above average or near the top in any subregions. In fact, Liberty Mutual ranked last in the Northwest, third last in the North Central, and last in the New York subregions for overall customer satisfaction. That doesn’t mean Liberty Mutual is the worst insurer in the subregion, but it does mean the company performs worse than other large insurers in these subregions.

Liberty Mutual’s own website has average to above-average reviews from customers. According to LibertyMutual.com, the company’s car insurance has an average score of 4.0 stars out of 5 based on 3,600+ reviews. Typically, insurers only publish positive reviews on their website, leading to higher-than-average scores. Liberty Mutual appears to have taken a more honest approach, as they publish both good and bad reviews on the official website.

How Do You File a Claim?

Liberty Mutual maintains an online claims center where you can file a claim or track a claim. You can access that online claims center here: https://www.libertymutual.com/claims-center

It takes 10 minutes or less to file and manage a claim online with Liberty Mutual. You can file a claim using the online claim center whether you’re a current policyholder or filing a claim against a Liberty Mutual policyholder.

You can also call the company’s claims center at 800-225-2467 to file a claim.

Claims reporting is available 24/7.

How Do You Get Roadside Assistance?

You can contact Liberty Mutual’s roadside assistance 24/7 by phone at 800-295-3428.

Alternatively, you can add roadside assistance to your policy or get a quote by entering your ZIP code into the online form at LibertyMutual.com.

How Do You Cancel Liberty Mutual Insurance?

To cancel your Liberty Mutual insurance policy, contact Liberty Mutual by phone or mail. You cannot cancel online. You can call the customer service number at 800-290-8711 and provide your policy information and the date you want to end coverage.

You can also mail a cancellation letter to Liberty Mutual Group, 175 Berkeley Street, Boston, MA 02116.

Depending on your state, you may be charged a cancellation fee or eligible for a refund.

How Do You Get a Quote?

You can get a quote from Liberty Mutual using the online form at the official website: https://www.libertymutual.com/vehicle/auto-insurance

Alternatively, you can call the company for a quote at 800-290-6150.