How Do You Contact Liberty Mutual Customer Service?

Last Updated on October 19, 2026

By James Shaffer Reviewed by Thomas Rockford, insurance industry executive and financial analyst, on October 19, 2026 How we fact-check

Need to reach Liberty Mutual? Below are the fastest ways to contact customer service for policy changes, billing, claims, and roadside help. (For a deeper coverage overview, see our Liberty Mutual auto insurance review.)

Heads up: Phone numbers and hours can change by state and product line. If you can’t get through on one line, try the online account/app options below.

  1. Start Online for Fast Answers: Many policy, billing, and document requests can be handled 24/7 through Liberty Mutual’s online account or mobile app.
  2. Use the Right Phone Number: For policy, billing and other service questions, Liberty Mutual’s customer support page gives 800-290-8711. Claims are 800-2CLAIMS (800-225-2467), and roadside assistance is 877-762-3101. Its menus also print 844-629-8981 for personal insurance.
  3. Claims and Roadside Are 24/7: Liberty Mutual’s contact page lists claims as available 24 hours a day, 7 days a week and roadside assistance as 24/7. Other service lines have set representative hours.
  4. Mail Goes to One Published Address: The only billing address Liberty Mutual publishes is a PO Box in New York. Check your bill or your online account before mailing anything, because it may list a different lockbox for your policy.
Table Of Contents
  1. Liberty Mutual Customer Service Contact Information
  2. Is Liberty Mutual Customer Service Available 24/7?
  3. How To Contact Liberty Mutual Online Or In The App
  4. Liberty Mutual Phone Numbers for Common Requests
  5. How To File a Claim
  6. How To Get Roadside Assistance
  7. How To Pay Your Bill or Update Billing
  8. How To Cancel Liberty Mutual Insurance
  9. Liberty Mutual Mailing Addresses
  10. What If You Have a Safeco Policy?
  11. How To Check Liberty Mutual Customer Service Reputation
  12. FAQs on Contacting Liberty Mutual Customer Service
  13. Sources

Liberty Mutual Customer Service Contact Information

What You NeedBest Contact MethodDetails
General customer support (policy questions, changes, documents)Phone or onlinePolicy, billing and other service questions: 800-290-8711 • Personal insurance customer support: 844-629-8981 • Liberty Mutual’s Customer Support page lists the first of those and also routes ID cards, payments, documents and policy changes to the app, your online account or your agent
File or manage a claimOnline or phoneClaims Center: File/Track a Claim • Phone: 800-2CLAIMS (800-225-2467)
24/7 roadside assistancePhone877-762-3101 • Backup: the Liberty Mutual Group corporate contact page lists 800-426-9898 for roadside instead • Details: Roadside Assistance
Billing and paymentsOnline, automated phone, or mailOptions: Billing & Payment Options • Pay by phone: 800-824-7317
Get a quoteOnline or phoneOnline: Auto Insurance Quote • Phone: 800-295-2723

Quick tip: Have your policy number, vehicle info, and the primary named insured’s details ready before you call—this usually speeds up verification and routing. I would also photograph your ID card and keep it in your phone, since the number on the card is the one Liberty Mutual routes your policy through.

Table Of Contents
  1. Liberty Mutual Customer Service Contact Information
  2. Is Liberty Mutual Customer Service Available 24/7?
  3. How To Contact Liberty Mutual Online Or In The App
  4. Liberty Mutual Phone Numbers for Common Requests
  5. How To File a Claim
  6. How To Get Roadside Assistance
  7. How To Pay Your Bill or Update Billing
  8. How To Cancel Liberty Mutual Insurance
  9. Liberty Mutual Mailing Addresses
  10. What If You Have a Safeco Policy?
  11. How To Check Liberty Mutual Customer Service Reputation
  12. FAQs on Contacting Liberty Mutual Customer Service
  13. Sources

Is Liberty Mutual Customer Service Available 24/7?

Many self-service tasks are available 24/7 through your online account or the Liberty Mutual mobile app (ID cards, documents, billing, and basic policy info).

Claims reporting is available 24/7, and roadside assistance is also advertised as 24/7 on Liberty Mutual’s site.

Live representative hours can vary. libertymutual.com posts no hours for its numbers, though its cancellation page says to call 800-290-8711 “anytime.” The separate Liberty Mutual Group corporate contact page posts hours for its own customer service line of Monday–Friday 8 a.m.–10 p.m. ET, Saturday 8 a.m.–8 p.m. ET and Sunday 11 a.m.–5 p.m. ET, and for sales of Monday–Friday 8 a.m.–10 p.m. ET, Saturday 8 a.m.–10 p.m. ET and Sunday 9 a.m.–9 p.m. ET. Those are the corporate lines, so treat them as a guide to when staff are in rather than the hours of the number on your ID card. If you need a representative and can’t reach your usual line, check the official contact page here: Liberty Mutual Group Contact Us.

How To Contact Liberty Mutual Online Or In The App

For the fastest routine help, start with your online account. Many common requests don’t require a phone call.

Liberty Mutual Phone Numbers for Common Requests

If you prefer calling (or your request requires a representative), these are the most commonly used numbers:

Liberty Mutual’s customer support page also has a “Text us” link to 80361, though it doesn’t say what that line handles. If a number doesn’t answer, use the one printed on your ID card or your policy documents rather than a number you found in a search result.

How To File a Claim

You can file, track, and manage many claims online:

Liberty Mutual Claims Center

Prefer to file by phone? Call 800-2CLAIMS (800-225-2467) for personal claims. Liberty Mutual prints the number as the word on most of its pages; the digits are on its corporate contact page.

How To Get Roadside Assistance

For 24/7 roadside help, call 877-762-3101, the number on Liberty Mutual’s roadside assistance page and its Claims Center. As a backup, the separate Liberty Mutual Group corporate contact page lists 800-426-9898 for roadside, so try that one if the first doesn’t get you through. Roadside assistance is tied to optional towing & labor coverage, which Liberty Mutual says “must previously be purchased as part of your policy,” and it varies by state.

You can also review the official roadside details here: 24-Hour Roadside Assistance.

How To Pay Your Bill or Update Billing

For billing and payment options (online payments, autopay, and other methods), start here: Billing & Payment Options.

If you want to pay by automated phone service, Liberty Mutual lists 800-824-7317: its billing page says to call it “to pay using our automated phone service.” A second number on the same page, 800-290-8102, is only for setting up payroll deduction, so don’t call it for a one-off payment.

How To Cancel Liberty Mutual Insurance

Cancellation rules (and any potential fees or refunds) depend on your state and policy type. Liberty Mutual’s cancellation page instructs customers to call customer service for help with the process: Cancelling Your Policy.

To cancel by phone, call 800-290-8711, the number Liberty Mutual’s cancellation page gives, or go through your agent or your online account. If you’re specifically worried about fees, read this guide on Liberty Mutual auto insurance cancellation fees.

Quick tip: Avoid an insurance “gap” when switching carriers—ask your new insurer for an effective date, then cancel the old policy for the same date (or later) so coverage doesn’t overlap incorrectly.

Liberty Mutual Mailing Addresses

Liberty Mutual publishes two addresses on its contact pages: the personal market payments PO Box in New York and its corporate headquarters in Boston. It does not publish a claims mailing address, so for claims paperwork use the address your adjuster gives you.

PurposeAddress (As Listed by Liberty Mutual)
Billing / Remittance Processing (general)The only payments address Liberty Mutual publishes is the personal market PO Box in the next row. Check your bill or your online account, because it may list a different lockbox for your policy.
Pay-by-Mail (Personal Market)Liberty Mutual Insurance Group Personal Market – RPC, PO Box 1604, New York, NY 10116-1604
Corporate HeadquartersLiberty Mutual Group, Inc., 175 Berkeley Street, Boston, MA 02116

Before mailing anything time-sensitive, double-check your policy documents or your online account for the correct address for your specific policy and state.

What If You Have a Safeco Policy?

Liberty Mutual retired the Safeco brand on April 25, 2026. There is no consumer Safeco site left: safeco.com now sends you to Liberty Mutual’s agent site, and safeco.com/claims sends you to Liberty Mutual’s Claims Center. Use the Liberty Mutual numbers above, and ignore the old Safeco claims numbers that still show up on third-party phone directories. None of them appears on a Safeco or Liberty Mutual page any more.

How To Check Liberty Mutual Customer Service Reputation

Customer experience can vary by region, claim type, and local repair networks. For a number rather than an impression, start with J.D. Power. In its 2025 U.S. Auto Claims Satisfaction Study, published October 28, 2025, Liberty Mutual placed third at 730 points against a study average of 700, behind Erie Insurance (743) and NJM (731). In the 2026 U.S. Auto Insurance Study, published June 9, 2026, Liberty Mutual was not among the regional winners, and the free release doesn’t give scores for carriers that didn’t win a region. The NAIC’s consumer tools are the other place to look, because they count complaints filed with state regulators.

FAQs on Contacting Liberty Mutual Customer Service

Sources

Checked October 19, 2026