How Do You Contact Kemper Customer Service?
Last Updated on February 5, 2026
Kemper is an insurance group headquartered in Chicago, with multiple brands and lines of coverage. The fastest way to reach the right department is to match your contact method to the brand name on your declarations page (and have your policy number ready).
Contact details below are based on Kemper’s official support pages and are current as of January 2026. Availability can vary by product, state, and whether you’re a current policyholder or filing a new claim.
- Match the Brand on Your Policy: Kemper has multiple brands, and the right phone/email depends on the name printed on your declarations page or ID card.
- Use Online Tools When It’s After Hours: You can typically start a claim or send a message online any time, then follow up with a rep during posted phone hours.
- Claims and Roadside Use Different Numbers: New claims have specific call-in hours, while roadside assistance is 24/7 (and the roadside number varies by policy type).
- Escalate Smartly if You’re Stuck: Ask for the correct department, request written explanations for coverage/claims decisions, and contact your state insurance department if needed.
- Kemper Customer Service Contact Options
- Kemper Phone Numbers and Emails by Brand
- Does Kemper Offer 24/7 Customer Service?
- How to File a Claim With Kemper
- How to Get Roadside Assistance
- How to Make a Payment or Manage Your Policy Online
- Mailing Address for Kemper
- How to Escalate a Kemper Customer Service Issue
- Does Kemper Customer Service Have Good Reviews?
- FAQs on Contacting Kemper Customer Service
Kemper Customer Service Contact Options
| Need Help With… | Best Way to Contact | Where to Start | What to Expect |
|---|---|---|---|
| Policy questions, billing, ID cards, changes | Phone or secure message | Kemper Contact Us (select your brand) | Hours vary by brand and state; having your policy number speeds things up. |
| Report a new claim (auto/home/commercial) | Online claim start or phone | Report a Claim | Online claim reporting is typically available anytime; phone reps have posted hours. |
| Roadside assistance (if added to your policy) | Phone | Roadside Assistance | Available 24/7, but the correct number depends on your Kemper brand/policy type. |
| Life insurance policy support | Phone | Kemper Life Customer Service | Support is typically handled through agents/district offices, with a central help line. |
| Payments and online account access | Online portal | My Policy or Customer Login | You can often pay online without creating a full account, depending on your policy type. |
Quick tip: Before you call, pull up your declarations page or insurance ID card. The brand name (Kemper Auto, Infinity, Kemper Direct, etc.) determines which service team and phone number you should use.
Kemper Phone Numbers and Emails by Brand
Kemper publishes different customer service contacts depending on the brand/line of coverage. If you’re unsure which one you have, start with the Contact Us page and select the brand that matches your policy documents.
| Kemper Brand / Line | Customer Service Phone | Customer Service Email | Notes |
|---|---|---|---|
| Kemper Auto | 800-782-1020 | customer.service@ipacc.com | Use the brand on your ID card/declarations page to route correctly. |
| Kemper Auto Commercial | 800-722-3391 | commercial.vehicle@kemper.com | Commercial auto customers should use the dedicated commercial line. |
| Kemper Personal Insurance | 877-252-7878 | customerrelations@kemper.com | Often used for personal lines serviced under Kemper Personal Insurance. |
| Kemper Direct | 800-437-8394 | service@kemperdirect.com | Kemper Direct portal availability may differ from other Kemper brands. |
| Infinity, a Kemper Company | 800-782-1020 (Option 3) | customer.service@ipacc.com | If your documents say Infinity, use the Infinity routing option. |
| Kemper Specialty | 800-456-0448 | specialtyservice@kemper.com | Also lists an automated pay-by-phone line on Kemper’s Contact Us page. |
| Kemper Life | 800-777-8467 | customercarePA@kemper.com | Life support is often agent-driven; the Kemper Life page has additional guidance. |
| Kemper Corporate (HQ) | 866-860-9348 | contact@kemper.com | Best for corporate/general inquiries, not always fastest for policy servicing. |
Does Kemper Offer 24/7 Customer Service?
Kemper offers 24/7 help for certain urgent needs, but many customer service departments operate during posted business hours. In practice, here’s how it usually breaks down:
- Roadside assistance: Available 24/7 (if you purchased roadside coverage on your policy).
- Online claim reporting: You can usually start a claim online any time, then work with an adjuster during business hours.
- Live reps for policy servicing and existing claim updates: Typically available during weekday business hours, which can vary by brand/state.
Quick tip: If you can’t reach a live rep after hours, submit your request through the Contact Us form or start the claim online—then follow up by phone the next business day with your confirmation/claim number.
How to File a Claim With Kemper
You can file a claim online or by phone. Kemper recommends having the following details ready (this helps prevent delays and repeat calls):
- Policyholder’s name
- Policy number
- Date/time of loss and what happened
- Injuries and damage details (and photos, if available)
Start online: Use Kemper’s claim intake page at https://www.kemper.com/claims/report-a-claim.
Call to report a new claim: 800-353-6737 (800-3KEMPER). Kemper posts separate phone hours for new claims vs. existing claim updates:
| Claims Support Type | Posted Phone Hours | Phone |
|---|---|---|
| New claims (Auto, Home, Commercial Auto) | Mon–Fri 8:00 a.m.–7:00 p.m. CT; Sat 11:00 a.m.–6:00 p.m. CT | 800-353-6737 |
| Existing claims (status updates) | Mon–Fri 8:00 a.m.–5:00 p.m.; contact your adjuster during local regular business hours | 800-353-6737 |
After you file, you’ll typically receive a claim number and be assigned an adjuster. For many auto claims, Kemper may offer digital options like photo estimates and two-way texting with your adjuster, depending on the claim and state.
How to Get Roadside Assistance
If you added roadside assistance coverage to your policy, Kemper’s roadside service is available 24/7. Use the roadside number that matches your brand/policy type (and have your policy number ready):
| Policy Type | Roadside Phone | Notes |
|---|---|---|
| Kemper Auto and Infinity | 877-512-6964 | Policy number format can affect routing; use the number listed on your ID card when possible. |
| Kemper Personal Insurance | 855-849-3858 | Call 24/7 if roadside is included on your policy. |
| Kemper Specialty | 877-268-7416 | Call 24/7 if roadside is included on your policy. |
You can also find the latest roadside instructions here: https://www.kemper.com/claims/report-a-claim/roadside-assistance.
How to Make a Payment or Manage Your Policy Online
Kemper offers online tools to help you manage your policy, make payments, and access certain policy documents. Start here:
- Manage your account: https://www.kemper.com/my-policy or https://signin.kemper.com/login/customer/
- Make a payment: https://www.kemper.com/my-policy/make-a-payment
If you run into login or payment issues, use the Contact Us page to route your request to the correct brand team.
Mailing Address for Kemper
Mailing addresses can vary by brand and department (claims vs. general correspondence). If you’re sending time-sensitive documents, confirm the correct address on your bill, claims correspondence, or the Contact Us page.
Kemper Corporate Headquarters: Kemper Corporation, 200 East Randolph Street, Suite 3300, Chicago, IL 60601
How to Escalate a Kemper Customer Service Issue
If you’re stuck (for example, you can’t get a call back, a payment won’t post, or you need a claim decision explained), these steps usually help:
- Ask for the correct team: Claims, billing, underwriting, or policy services are often separate departments.
- Request documentation: For claims or coverage questions, ask for the explanation in writing and keep copies of letters/emails/photos.
- Escalate internally: Request a supervisor or a customer relations/escalations team through the appropriate brand contact.
- External options (if needed): If you believe your claim or complaint isn’t being handled properly, you can contact your state department of insurance. Rules and timelines vary by state.
Does Kemper Customer Service Have Good Reviews?
Customer service experiences can vary widely by product, state, and claim type. If you’re comparing insurers (or deciding whether to renew), use multiple sources and focus on patterns—not single reviews.
- J.D. Power studies can provide broader, survey-based satisfaction context (often broken out by region and category): 2025 U.S. Auto Insurance Study and 2025 U.S. Auto Claims Satisfaction Study.
- BBB complaints and reviews may help you see recurring issues (keep in mind review scores can change over time): Kemper Corporation Customer Reviews (BBB).
- Regulatory insight: Your state department of insurance may publish complaint resources or company lookups.
