How Do You Contact Elephant Insurance Customer Service?

Last Updated on October 19, 2026

By James Shaffer Reviewed by Thomas Rockford, insurance industry executive and financial analyst, on October 5, 2026 How we fact-check

Elephant Insurance is a direct-to-consumer insurer that started writing policies in Virginia in 2009 and is based in Richmond. It writes in a handful of states. Its homepage lists Georgia, Indiana, Maryland, Ohio, Tennessee, Texas and Virginia, and another page on its site also lists Illinois. Since January 2026 it has been owned by the private equity firm J.C. Flowers & Co. If you need help with a quote, policy change, billing question, claim, or roadside emergency, the fastest option depends on what you’re trying to do.

Below are the Elephant contacts and hours that appear on Elephant’s own pages, so you can reach the right department the first time. One thing to know up front: Elephant doesn’t publish a general customer service phone number. Its contact directory lists hours for customer service and tells you to use your online account.

  1. Use the Right Department: Claims, roadside and sales each have their own contact path and hours, and policy service runs through your online account rather than a dedicated phone line.
  2. Online Options Are Fastest: You can file claims and request quotes online 24/7, even when phone lines are closed.
  3. Claims Have Separate Hours: New-claim phone reporting and existing-claim support typically follow weekday business hours (Eastern Time).
  4. Escalate the Smart Way: Keep a paper trail, ask for a supervisor when needed, and contact your state insurance department for unresolved consumer issues.
Table Of Contents
  1. Elephant Insurance Customer Service Contact Information
  2. Does Elephant Insurance Have 24/7 Customer Service?
  3. What Are Elephant Insurance’s Customer Service Hours?
  4. How Do You Contact Elephant Insurance?
  5. How Do You File a Claim?
  6. How Do You Get Roadside Assistance?
  7. How Do You Get a Quote?
  8. How to Escalate an Elephant Insurance Issue
  9. FAQs on Elephant Insurance Customer Service
  10. Sources

Elephant Insurance Customer Service Contact Information

Need Help WithBest Contact OptionTypical Hours (ET)
Quotes & new policiesRequest a quote online: https://quotes.elephant.com/ (or call 1-855-ELEPHANT / 855-353-7426)Online 24/7; agents Mon–Fri 8 a.m.–6 p.m.
Customer service (policy changes, billing, documents)Use your online account, or email customerservice@elephant.com. Elephant publishes no customer service phone number; its general line is 855-353-7426Mon–Fri 8 a.m.–6 p.m.; email replies within 48 business hours, which is Elephant’s own wording
File a new auto claimFile online 24/7: https://fnol.elephant.com/ (or call 844-937-5353)Online 24/7; phone Mon–Fri 8 a.m.–7 p.m.
Existing claim status / claim documentsUse your claim portal or your adjuster. Claims email claims@elephant.com; claims fax 804-955-1722; claims mail goes to P.O. Box 5205, Glen Allen, VA 23058, which is a different box from the general oneMon–Fri 8 a.m.–5 p.m.
Roadside assistanceCall 877-321-9910, or use the request link on Elephant’s roadside assistance page. The service runs through Agero24/7, which Elephant states as 24 hours a day, 7 days a week, 365 days a year
Glass claim by phoneCall 1-800-413-8860, or file the glass claim with Elephant’s online toolElephant publishes no hours for this line
Mailing address (general)Elephant Insurance, P.O. Box 5005, Glen Allen, VA 23058Mail processing times vary
Mailing address (payments)Elephant Insurance, P.O. Box 715658, Philadelphia, PA 19171-5658Don’t send a payment to the Glen Allen box
Corporate headquartersElephant Insurance, 8801 Park Central Drive, Richmond, VA 23227For written correspondence to the company itself

Quick tip: If you’re calling or chatting, have your policy number, vehicle info (VIN), and the name of the driver involved ready—especially for claims or coverage changes.

Does Elephant Insurance Have 24/7 Customer Service?

No. Elephant’s sales and customer service hours stop at 6 p.m. Eastern on weekdays and the company is closed on Saturday and Sunday. Roadside is the one line that runs around the clock. Everything else that is available overnight is online:

What Are Elephant Insurance’s Customer Service Hours?

These are the hours Elephant publishes on its own contact directory, in Eastern Time:

  • Sales and general customer service: Monday–Friday, 8 a.m.–6 p.m. Eastern (closed weekends)
  • New claims by phone: Monday–Friday, 8 a.m.–7 p.m. Eastern
  • Existing claims by phone: Monday–Friday, 8 a.m.–5 p.m. Eastern
  • Online tools (claims filing, quotes, many account tasks): available 24/7. Elephant’s own words are “Quote online anytime” and “Manage your policy online anytime”

How Do You Contact Elephant Insurance?

You can contact Elephant through several channels. Use the option that matches your issue:

Quick tip: Avoid emailing sensitive personal information (like full SSNs or payment card details). If you need to share documents, your online account/claims portal is usually safer and faster.

How Do You File a Claim?

If you’ve been in an accident, prioritize safety first (move to a safe location if possible, call 911 if anyone is hurt, and follow local reporting requirements). When you’re ready to start the insurance process, Elephant typically allows claims filing online at any time.

  • File online (recommended, 24/7): https://fnol.elephant.com/
  • File by phone (during claims hours): call 844-937-5353. For a broken windshield or window, Elephant has a separate glass claims line, 1-800-413-8860

After you file, watch for follow-up instructions (photos, estimates, repair scheduling, rental details, and documentation). If you already have a claim number, include it in the subject line if you email claims@elephant.com. You can also fax claim documents to 804-955-1722 or mail them to Elephant Insurance, P.O. Box 5205, Glen Allen, VA 23058. Check the box number twice: claim documents go to 5205, not the 5005 box used for general mail. Elephant’s own claims page has the current routes.

How Do You Get Roadside Assistance?

If you carry roadside assistance on your Elephant auto policy, you can request help 24/7:

  • Call: 877-321-9910
  • Request online: use the request link on Elephant’s roadside assistance page, or sign in at account.elephant.com

Elephant runs roadside through Agero and lists towing, battery jump start, flat tire change, emergency fuel delivery, lockout service and winching. Coverage, service limits, and reimbursement rules depend on your policy terms and state. If you’re not sure whether you have this coverage, check your declarations page or your online account.

How Do You Get a Quote?

You can request a quote online any time. If you’d rather talk to a licensed agent, call during standard sales hours.

How to Escalate an Elephant Insurance Issue

If you can’t resolve a billing, coverage, cancellation, or claims concern through regular channels, try these steps:

  • Ask for a supervisor and write down dates, names, and reference numbers.
  • Follow up in writing (email or portal message) so there’s a clear paper trail. My advice is to send the email even if the phone call went well, because with a company this size the written record is what gets you to the right person the second time.
  • Contact your state insurance department if you believe the issue involves unfair claims handling or a licensing/consumer protection concern. The NAIC directory can help you find your regulator: https://content.naic.org/state-insurance-departments

Note: Processes, hours, and contact routes can change. If a number you find somewhere else doesn’t match your policy documents, use the number on your ID card or Elephant’s own department directory. There are Elephant phone numbers circulating on review sites that Elephant does not publish anywhere itself.

FAQs on Elephant Insurance Customer Service

Sources

Checked October 5, 2026