How Do You Contact Elephant Insurance Customer Service?

Last Updated on February 25, 2024

Elephant Insurance is a subsidiary of The Admiral Group, one of the largest insurance companies in the United Kingdom. The company was launched in 2009 and is headquartered in Richmond, Virginia.

Elephant Insurance “protects its Herd like no other,” according to the official website. The company offers insurance for vehicles, homes, motorcycles, and other property, along with umbrella insurance.

You can contact Elephant Insurance via the following:

• General Customer Service, Claims, & Inquiries: By phone at (877) 321-2096 or live chat at Elephant.com
• Claims Reporting: https://fnol.elephant.com/
• Quote Requests: https://quotes.elephant.com/
• Online Support & Contact Center: https://www.elephant.com/contact
• Email: customerservice@elephant.com
• Roadside Assistance: By phone at (877) 321-9910
• Mailing Address & Company Headquarters: Elephant Insurance Company, P.O. Box 5005, Glen Allen, VA 23058

Does Elephant Insurance Have 24/7 Customer Service?

Elephant Insurance offers 24/7 customer service for claims reporting. You can report a claim any time of day or night.

Elephant Insurance is available from 8am to 6pm EST on Monday to Friday for general customer service, sales, and inquiries (closed Saturday and Sunday).

Policyholders can manage their policy online 24/7, changing their policy details, adding new vehicles, and performing other adjustments online via Elephant.com any time of day or night.

Quote requests are also available 24/7 online through Elephant.com. Although sales staff are only available during normal EST business hours, the company’s website can handle quote requests any time of day or night.

What Are Elephant Insurance’s Customer Service Hours?

Elephant Insurance’s customer service hours include:

• 24/7 for claims reporting, online policy changes, and quote requests
• 8am to 6pm EST for general customer service, sales, and inquiries by phone
• 24/7 for roadside assistance

How Do You Contact Elephant Insurance?

You can contact Elephant Insurance by live chat, phone, mail, or online form:

• For general customer service, use live chat at Elephant.com or call 1-877-321-2096
• To request a quote, use the online form at https://quotes.elephant.com/
• Access the Elephant Insurance online support and contact center at https://www.elephant.com/contact
• To make a claim, use the online form at https://fnol.elephant.com/
• For roadside assistance, call (877) 321-9910

Does Elephant Insurance’s Customer Service Have Good Reviews?

Elephant Insurance tends to have good reviews from policyholders, and many customers are happy with the customer service, pricing, and response times of the company overall.

Elephant.com touts the following customer service stats:

• According to an Elephant Insurance customer poll in 2022, 9 out of 10 customers renew with Elephant (89% of customers stayed with Elephant at renewal in 2022).
• Elephant has an average rating of 4.7 stars out of 5 across review aggregators online, with a total of 7,350+ reviews overall.
• According to Elephant.com, drivers save an average of $600 per year by switching to Elephant Insurance.

Elephant Insurance has also received third-party accolades for its customer service, pricing, and general customer experience:

• Forbes ranked Elephant Insurance as one of America’s Best Insurance Companies in 2023. Forbes partnered with Statista to compile these rankings. Statista polled 15,000+ customers from 3,300+ insurance companies across the United States, and customers ranked insurers by overall satisfaction and whether or not they’d recommend their insurer to family and friends.
• Elephant Insurance’s “Net Promoter Score,” an indicator of customer confidence, is “higher than the industry average,” according to Elephant.com.
• WalletHub has awarded Elephant Insurance an average score of 4.2 stars out of 5 based on 3,200+ reviews.
• Users on Reddit generally have good things to say about Elephant, although the company is a new insurer overall with a small online presence. One Redditor claims he “had a claim” with “no issues” and would switch to them again, but he found a cheaper rate with Farmers. Another Redditor in that same thread, however, had issues with Elephant dragging its feet on a claim.
• The Zebra awarded Elephant a 2.3 star rating, while MarketWatch gave the company an 8.4 star rating out of 10, praising Elephant for its excellent coverage options and impressive prices.
• Elephant has an A+ rating from the Better Business Bureau and a 1.11 star rating out of 5 overall with 50+ BBB reviews, including 150+ complaints closed in the last 3 years. Customers generally only leave BBB reviews when they’re dissatisfied with a claim, and many customers have left negative BBB reviews for Elephant online after being disappointed with a recent claim.
• Elephant Insurance’s apps have surprisingly strong reviews on both major app stores, including a 4.7 star rating on the iOS app store (40+ reviews) and a 4.3 star rating on the Google Play Store (40+ reviews). Generally, users are happy with the free mobile apps and how they use the apps to manage their policy.

Although Elephant is not large enough to appear on J.D. Power rankings and similar large rating services, the company has a small but strong and growing presence online from customers across the United States.

How Do You File a Claim?

You can file a claim 24/7 with Elephant Insurance via online form. Or, you can call the company during normal business hours.

• File a claim online, 24/7, at https://fnol.elephant.com/
• Call the company during normal EST business hours at (877) 321-209

Generally, Elephant Insurance’s claims team is available by phone from 8am to 6pm on Monday to Friday.

How Do You Get Roadside Assistance?

Elephant Insurance offers 24/7 roadside assistance by phone:

• Call (877) 321-9910 for 24/7 roadside assistance anywhere in the United States

How Do You Get a Quote?

Elephant Insurance offers 24/7 quote requests by online form. Alternatively, you can contact the company’s sales team during normal business hours:

• Request a quote 24/7 online at https://quotes.elephant.com/
• Call (877) 321-2096 during normal EST business hours to speak with a member of the Elephant sales team

Generally, the Elephant Insurance sales team is available on Monday to Friday from 8am to 6pm.