How Do You Contact CarShield Customer Service?

Last Updated on February 27, 2024

CarShield offers a variety of plans to protect members from the high cost of car repairs.

CarShield is not technically car insurance; instead, it’s a Vehicle Service Contract. Some refer to it as car repair insurance. It functions similarly to an extended warranty, covering things car insurance does not cover.

You can contact CarShield via the following:

  • General Customer Hotline: 1-800-974-9385 or
  • Get a Quote: 1-800-424-8321 or
  • 24/7 Claims Reporting: 1-800-859-9923
  • 24/7 Roadside Assistance: 1-866-222-7869
  • Mailing Address & Headquarters: 503 Pearl Drive, O’Fallon, MO 63376
  • Online Form:
  • Customer Service: 1-800-587-4162

Does CarShield Have 24/7 Customer Service?

CarShield has 24/7 roadside assistance, and you can request a quote or report a claim 24 hours a day, 365 days a year. To speak with a human representative, however, you may need to contact CarShield during normal CST business hours.

CarShield has longer business hours than many insurance companies and car repair insurance providers. CarShield’s customer service is available from 7am to 6pm CST Monday to Friday, for example, and on Saturday from 8am to 3pm.

What Are CarShield’s Customer Service Hours?

CarShield’s customer service hours include:

  • 24/7 for roadside assistance
  • 24/7 for online claims reporting, or Monday to Friday from 7am to 6pm and Saturday from 8am to 3pm CST for claims assistance
  • For customer service, Monday to Friday from 7am to 6pm and Saturday from 8am to 3pm CST
  • For sales, Monday to Friday from 7am to 10pm, Saturday from 8am to 7pm, and Sunday from 8am to 5pm CST
  • For payment processing, Monday to Friday from 7am to 8pm and Saturday from 8am to 3pm CST.
  • 24/7 via email and online form at

How Do You Contact CarShield?

You can contact CarShield and its various departments via the following:

  • For general customer service, call 1-800-587-4162 or 1-800-974-9385; or, visit to submit a request online
  • To receive a CarShield quote, visit or call 1-800-424-8321 during normal business hours to speak with a member of the sales team
  • For 24/7 roadside assistance, call 1-866-222-7869
  • To report a claim, call 1-800-859-9923 or complete the online form at
  • To reach the company by mail, use their O’Fallon, Missouri headquarters address at 503 Pearl Drive, O’Fallon, MO 63376

Does CarShield’s Customer Service Have Good Reviews?

CarShield tends to have good reviews from customers. Customers are happy with how CarShield pays out claims, covers vehicle repairs, and responds to their requests.

According to, the company has protected over 2 million vehicles throughout the United States while paying over $1 billion in claims.

CarShield has a 4.3 star rating on Google with 14,900+ reviews, a 5.0 rating on CustomerLobby with 7,100+ reviews, and a 4.1 star rating on SiteJabber with 1,600+ reviews.

Many customers like the flexibility of CarShield’s repair process. You can choose your own mechanic, access 24/7 roadside assistance, get courtesy towing and a courtesy rental car, and enjoy flexible payment plans, among other perks.

Many customers use CarShield because they’re concerned about the high cost of sudden vehicle repairs. A large repair could set you back $2,000 to $5,000. CarShield can cover these unexpected expenses, giving customers peace of mind while protecting their bank accounts.

CarShield’s mobile apps have above-average ratings on both app stores. For example, the company’s iPad app, CarShield Mobile, has a 3.3-star rating. Meanwhile, the CarShield Android app has a 3.7 star rating with 800+ reviews and 100,000+ downloads. Most app users are satisfied with the app and how it works, although some have left negative reviews after being disappointed with a recent CarShield claim experience.

CarShield tends to have good reviews from major industry media. MarketWatch awarded the company an 8.5 star rating out of 10, praising CarShield for its cost, coverage, reputation, and customer service, for example. Motor1, meanwhile, gave it 4.4 stars out of 5 and named it among the top 5 best warranty providers available.

Review aggregator websites also tend to have strong reviews for CarShield. ConsumerAffairs has an average rating of 4.5 stars out of 5 for CarShield with 9,300+ reviews, for example. Trustpilot, meanwhile, has an average rating of 4.1 stars out of 5 with 45,000+ reviews.

On review aggregator websites, most reviewers give CarShield a 1-star or 5-star rating. Customers are either happy with the claim and the price they pay for CarShield coverage – or disappointed by a denied or reduced claim.

On Reddit, some users are skeptical about CarShield after reading negative reviews online. Some are wary of CarShield because they advertise on shady daytime TV shows targeting vulnerable people – like the Jerry Springer Show. However, other Redditors find CarShield could be a good option for those concerned about suddenly needing vehicle repairs.

The Better Business Bureau (BBB) profile for CarShield has a C- rating and an average score of 1.33 stars out of 5 with 2,400+ customer reviews. Many reviewers have left negative reviews after being disappointed with claims processing or claims payouts. These ratings may seem poor, but they’re similar to other insurance company ratings found at, as most reviewers don’t leave BBB reviews until they’re disappointed with a claim.

Overall, CarShield has a strong online presence and thousands of positive reviews online, with many customers satisfied with their CarShield experience overall. Although some have had negative experiences with CarShield’s claims process, most customers find the company’s customer service and overall experience to be strong.

How Do You File a Claim?

You can file a claim with CarShield 24/7 online. Or, you can contact the company during normal CST business hours:

CarShield’s claims agents are available from 730am to 7pm CST.

How Do You Get Roadside Assistance?

CarShield offers four plans, and some of those plans include roadside assistance. If your plan includes roadside assistance, call the hotline to receive help at your location:

  • Call 1-866-222-7869 for 24/7 roadside assistance

How Do You Get a Quote?

CarShield makes it easy to get a quote online. Visit, then input information about your vehicle and location to get started:

  • Visit to get a free quote 24/7
  • Or, call 1-800-424-8321 to receive a quote by phone

CarShield provides custom pricing based on your vehicle make, model, age, and mileage, among other factors. After completing the quote request form online, you may hear from the company by phone, text, or email about your quote.

James Shaffer
James Shaffer James Shaffer is a writer for and a well-seasoned auto insurance industry veteran. He has a deep knowledge of insurance rules and regulations and is passionate about helping drivers save money on auto insurance. He is responsible for researching and writing about anything auto insurance-related. He holds a bachelor's degree from Bentley University and his work has been quoted by NBC News, CNN, and The Washington Post.
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