How Do You Contact 21st Century Customer Service?
Last Updated on November 19, 2023
21st Century is a California-based car insurance company exclusively serving customers in California.
The company offers standard auto insurance products across the state, including full coverage and minimum liability insurance plans. They have a wide range of discounts and coverage options. 21st Century is also known for unique insurance products like antique and classic car insurance, SR-22 insurance, and more.
Founded in 1958, 21st Century has 55+ years of experience covering drivers across California.
You can contact 21st Century via the following:
- Phone: 1-877-401-8181
- Online Account Management: https://www.21st.com/contact-21st-century-insurance.htm
- Claims Reporting: 1-888-244-6163
- Roadside Assistance: 800-439-5587
Does 21st Century Have 24/7 Customer Service?
21st Century has 24/7 customer service for certain departments but not others.
You can request a quote 24/7 through 21st.com. You can also contact roadside assistance or make a claim 24/7.
For general customer service, 21st Century maintains more limited hours, answering requests from Monday to Friday from 8am to 6pm PDT.
What Are 21st Century’s Customer Service Hours?
21st Century offers the following customer service hours:
- Monday to Friday from 8am to 6pm PDT for general customer service at 1-877-401-8181 (closed Saturday and Sunday)
- 24/7 claims reporting at 1-888-244-6163
- 24/7 roadside assistance at 80-439-5587
- 24/7 quote requests at 21st.com
- 24/7 account management at https://www.21st.com/contact-21st-century-insurance.htm
How Do You Contact 21st Century?
You can contact 21st Century by phone, online form, or via your account management screen:
- For general customer service, call 1-877-401-8181
- To report a claim, call 1-888-244-6163
- For online account management, visit https://www.21st.com/contact-21st-century-insurance.htm
- For roadside assistance, call 800-439-5587
Does 21st Century’s Customer Service Have Good Reviews?
21st Century Insurance is not large enough to appear on the J.D. Power rankings for any subregions or states. Typically, J.D. Power provides a good overview of a company’s customer service because they survey policyholders who have recently made a claim, asking them about their experience. Even in its home state of California, 21st Century does not appear on the list of ranked companies.
Other review websites and review aggregator websites, however, have average to good ratings for 21st Century. NerdWallet gave the company a 3.0 star rating out of 5, for example.
Forbes, meanwhile, praised 21st Century for offering SR-22 insurance, complimentary roadside assistance, and classic and antique car insurance, among other perks. However, they warned the company has a very high number of complaints made to state insurance department relative to other companies of its size.
Overall, 21st Century has average reviews online from customers across California. Most customers are satisfied with the service they experienced with the company, although some – particularly drivers with SR-22 insurance or other high-risk plans – may be disappointed by the coverage, as high risk auto insurance tends to have significantly worse coverage than standard policies.
How Do You File a Claim?
You can file a claim with 21st Century 24 hours a day, 7 days a week by phone at 1-888-244-6163.
You can also view the status of a previous claim online through 21st.com.
How Do You Get Roadside Assistance?
All 21st Century policyholders have roadside assistance by default.
You can get roadside assistance through 21st Century by phone, 24/7, at 800-439-5587.
21st Century works with Cross Country Motor Club of California, Inc. to provide customer service across the United States and Canada. A standard policy covers up to $75 in roadside services on your behalf at no additional charge.
21st Century’s roadside assistance covers a standard range of emergencies, including towing, winching, dead battery jumpstarts, flat tire changes, and other events.
Most other insurers charge an extra fee for roadside assistance. However, 21st Century is one of the few offering complimentary roadside assistance. All 21st Century customers have complimentary roadside assistance.
How Do You Get a Quote?
You can get a quote from 21st Century online through 21st.com.
Alternatively, you can call 1-877-310-5687 to speak with a salesperson over the phone. Quotes are available 24/7 online or from 8am to 6pm PDT over the phone (closed Saturday and Sunday).