How Do You Contact Amica Customer Service?
Last Updated on February 5, 2026
Amica (Amica Mutual Insurance Company) is a Rhode Island-based mutual insurer founded in 1907. If you need help with billing, policy changes, claims, or roadside assistance, the fastest option is usually the right phone number for your situation.
- Start With the Main Line: For most auto/home/marine/umbrella needs, call 800-242-6422 for customer service, sales, or 24/7 claims.
- Roadside Help Has Its Own Number: For towing, lockouts, jump starts, and similar emergencies, call 866-286-9968 anytime.
- Hours Depend on the Channel: Live chat and general phone support have extended hours, while claims (auto/home/marine/umbrella) are handled 24/7.
- Use Online Tools for Non-Urgent Requests: The Claim Center and contact form are helpful for starting requests, uploading documents, and follow-ups.
- Amica Customer Service Contact Information
- Does Amica Have 24/7 Customer Service?
- Amica Customer Service Hours
- How to File a Claim With Amica
- How to Get Roadside Assistance From Amica
- Other Ways to Contact Amica
- Amica Mailing Addresses
- If You Need to Escalate an Issue
- Bottom Line
- FAQs on Amica Customer Service
Amica Customer Service Contact Information
Use the quick guide below to reach the correct Amica team. Hours listed are in Eastern Time (ET) and can change—check Amica’s Contact Us page for the most current details.
| What You Need | Best Contact Method | Details |
|---|---|---|
| Customer service (auto/home/marine/umbrella) | Phone | 800-242-6422 |
| Get a quote / sales (auto/home/marine/umbrella) | Phone or online | 800-242-6422 or Amica.com |
| File a claim (auto/home/marine/umbrella) | 24/7 phone or online | 800-242-6422 or Claim Center |
| Roadside assistance | 24/7 phone or online request | 866-286-9968 or Amica.com |
| Life insurance customer service | Phone | 800-234-5433 |
| Send a general message | Online form | Contact form |
Quick tip: If you’re calling about a claim, have your policy number (or claim number), the loss date, location, and photos ready—your call will go much faster.
Does Amica Have 24/7 Customer Service?
Amica offers extended customer service hours, but general service is not always 24/7. That said, claims (auto/home/marine/umbrella) and roadside assistance are available 24 hours a day.
Amica Customer Service Hours
These are Amica’s commonly listed hours (ET). Availability may vary on holidays and during severe weather events.
| Channel | Department | Hours (ET) |
|---|---|---|
| Live chat | Customer service | Weekdays 6 a.m.–10 p.m.; Weekends 7 a.m.–8 p.m. |
| Live chat | Claims | Weekdays 8 a.m.–midnight; Saturdays 10 a.m.–5:30 p.m. (Closed Sundays) |
| Phone | Customer service (auto/home/marine/umbrella) | Weekdays 6 a.m.–10 p.m.; Weekends 7 a.m.–8 p.m. |
| Phone | Sales (auto/home/marine/umbrella) | Weekdays 7 a.m.–10 p.m.; Weekends 7 a.m.–8 p.m. |
| Phone | Claims (auto/home/marine/umbrella) | 24/7 |
| Phone | Roadside assistance | 24/7 |
| Phone | Life customer service | Weekdays 8 a.m.–7 p.m. |
| Phone | Life claims | Weekdays 8:30 a.m.–5 p.m. |
How to File a Claim With Amica
For auto, home, marine, and umbrella claims, you can file by phone any time at 800-242-6422. You can also start or track a claim online through Amica’s Claim Center (Amica customers may need to log in).
How to Get Roadside Assistance From Amica
If you need a tow, jump start, lockout help, fuel delivery, or a flat tire change, Amica roadside assistance is available 24/7 at 866-286-9968. You can also learn what’s typically included in Amica’s roadside assistance coverage.
Note: If you don’t carry towing and labor/roadside coverage on your policy, Amica may still be able to dispatch help, but you may be responsible for out-of-pocket costs.
Other Ways to Contact Amica
- Online message: Use Amica’s contact form for non-urgent questions.
- Live chat: Chat through Amica.com (hours vary for claims vs. general service).
- Account and technical help: If you’re locked out of your online account or need website support, call 833-915-0019 during listed support hours.
Amica Mailing Addresses
If you prefer mail, send documents to the address that matches your need. Consider sending time-sensitive items by trackable mail.
| Mail Type | Address |
|---|---|
| Payments (auto/home/marine/umbrella) | Amica Mutual Insurance Company, PO Box 9128, Providence, RI 02940-9128 |
| Payments (life and retirement) | Amica Life Insurance Company, PO Box 9700, Providence, RI 02940-9700 |
| Claims documents | Amica Scan Center, PO Box 9690, Providence, RI 02940-9690 |
| Sales and policies | Amica Scan Center, PO Box 6700, Providence, RI 02940-6700 |
Quick tip: For urgent issues (like active claims, cancellations, missed payments, or roadside help), calling is usually faster than email or mail.
If You Need to Escalate an Issue
If you’ve tried the standard channels and still need help, ask the representative to escalate the issue to a supervisor and request a reference number. If you believe the issue involves a claims handling or policy dispute, you can also contact your state insurance department (rules and timelines vary by state).
Bottom Line
For most needs, start with 800-242-6422 (general service, sales, and 24/7 claims for auto/home/marine/umbrella). For emergencies on the road, call 866-286-9968 any time. For non-urgent questions, use Amica’s online contact form or live chat.
