How Do You Contact Texas Farm Bureau Customer Service?
Last Updated on March 2, 2024
Texas Farm Bureau has been selling insurance to families across Texas since 1952. Today, the company offers homeowners insurance, auto insurance, and other insurance products and services.
Headquartered in Waco, Texas Farm Bureau maintains 300+ offices statewide while serving 500,000 policyholders and their families. Many Texas Farm Bureau customers interact directly with an agent living and working in their community, relying on that agent for quotes, policy changes, and other services.
You can contact Texas Farm Bureau and the company’s customer service via the following:
- Find an Agent: https://www.txfb-ins.com/county/lookup
- 24/7 Claims Assistance: 1-800-266-5458
- 24/7 Roadside Assistance: 1-833-832-7623
- Online Form: https://www.txfb-ins.com/contact-us
- Mailing Address & Headquarters: Texas Farm Bureau Insurance Companies 7420 Fish Pond Road, Waco, TX 76710
- General Customer Service: 1-800-772-6535
- Payments & Billing: 1-866-658-9038
Does Texas Farm Bureau Have 24/7 Customer Service?
Texas Farm Bureau has 24/7 claims reporting and 24/7 roadside assistance.
Most other Texas Farm Bureau departments are available during normal Texas business hours, although the company publishes limited information about hours upfront.
Different Texas Farm Bureau agents also maintain different customer service hours of their own. Check the hours of your local Texas Farm Bureau office or agent for specific scheduling information.
What Are Texas Farm Bureau’s Customer Service Hours?
You can report a claim or request roadside assistance 24 hours a day, 365 days a week. Most Texas Farm Bureau divisions are available during normal Texas business hours:
- 24/7 for claims reporting
- 24/7 for roadside assistance
- Normal weekday Texas business hours for customer service, claims reporting by phone, billing, and quote requests by phone
- Office-specific business hours for local Texas Farm Bureau agents (use the find an agent tool at https://www.txfb-ins.com/county/lookup to find location-specific hours near you)
How Do You Contact Texas Farm Bureau?
You can contact Texas Farm Bureau by phone, email, online form, mail, and other methods:
- By mail at 7420 Fish Pond Road, Waco, TX 76710
- For general customer service, call 1-800-772-6535
- For claims assistance, call the 24/7 claims reporting hotline at 1-800-266-5458
- For 24/7 roadside assistance, call 1-833-832-7623
- For general inquiries, use the online email form at https://www.txfb-ins.com/contact-us
- To find an agent near you, use https://www.txfb-ins.com/county/lookup
- Via mobile app for iOS and Android
Does Texas Farm Bureau’s Customer Service Have Good Reviews?
Texas Farm Bureau has strong ratings for customer service and claims satisfaction overall, according to J.D. Power, review aggregator websites, and major industry media.
As a testament to Texas Farm Bureau’s commitment to customer service, the company received the “Highest Customer Satisfaction Among Auto Insurers in Texas” award for 11 consecutive years. To compile its rankings, J.D. Power polls policyholders who have recently made a claim, asking them about their experience. Texas Farm Bureau consistently rose to the top, being chosen among the best auto insurance companies in Texas.
In the 2022 J.D. Power rankings, for example, Texas Farm Bureau scored top marks in the Texas subregion, scoring 22 points higher than any of its competitors. Texas Farm Bureau scored 873 points out of 1,000, ahead of State Farm (851) and the regional average (844).
Texas Farm Bureau tends to have similarly good reviews on Reddit, with many Redditors praising the company for its competitive pricing. One Redditor was quoted $76 per month with Texas Farm Bureau, for example, while the next cheapest option was Safeco at $131 per month.
Texas Farm Bureau also makes customer service a priority: like other Farm Bureau affiliates, Texas Farm Bureau maintains local offices in communities across Texas. These local offices are staffed by an agent who lives and works in the local community. You interact with this agent for policy changes, claims reporting, and other tasks.
Major industry media tend to have good things to say about Texas Farm Bureau. For example, Nerd Wallet awarded the company a 3.5 star out of 5 rating.
Texas Farm Bureau has a 3.2 star to 3.7 star rating on the Android and Apple app stores, respectively.
How Do You File a Claim?
You can file a claim with the Texas Farm Bureau by contacting the company’s 24/7 claims reporting hotline or by contacting your local Texas Farm Bureau agent and office:
- Call the Texas Farm Bureau 24/7 claims reporting center at 1-800-266-5458
- Contact the Waco claims office at 1-800-224-7936 to speak with a Texas Farm Bureau claims expert about a new or existing claim
- Call your local Texas Farm Bureau agent or office to report a claim
How Do You Get Roadside Assistance?
Texas Farm Bureau offers 24/7 roadside assistance to policyholders who have added roadside assistance to their policies. You can contact Texas Farm Bureau’s roadside assistance via the following:
- Call the Texas Farm Bureau roadside assistance hotline at 1-833-832-7623
How Do You Get a Quote?
You can get a quote from Texas Farm Bureau by contacting your local Texas Farm Bureau agent or office. Or, you can request a quote online or by phone:
- Find your local Texas Farm Bureau agent at https://www.txfb-ins.com/county/lookup and contact them to receive a free quote
- Visit https://www.txfb-ins.com/ to receive a free, no obligations quote online
- Call Texas Farm Bureau’s general customer service hotline at 1-800-772-6535 to speak with a customer service representative who can provide a quote by phone
