How Do You Contact Texas Farm Bureau Customer Service?

Last Updated on October 19, 2026

By James Shaffer Reviewed by Thomas Rockford, insurance industry executive and financial analyst, on October 5, 2026 How we fact-check

Texas Farm Bureau Insurance offers auto, home, farm/ranch, life, and other coverage options, and only in Texas. If you’re researching coverage, start with our Texas Farm Bureau auto insurance review. It sells through local agents and county offices, and the company says it has been serving customers since 1952.

Two things to get straight before you call. First, this is a Texas organization and has nothing to do with the Farm Bureau insurers in other states, which are separate companies with their own phone numbers. Texas Farm Bureau Insurance Group is four companies, all based in Waco: Texas Farm Bureau Mutual Insurance Company, Texas Farm Bureau Casualty Insurance Company, Texas Farm Bureau Underwriters, and Farm Bureau County Mutual Insurance Company of Texas. Your declarations page will say which one wrote your policy. Second, the insurance comes through Texas Farm Bureau membership, and a membership carries an annual fee, so ask your agent what it costs in your county.

Every Texas Farm Bureau phone number and address on this page comes off the company’s own Contact Us page, checked October 5, 2026. One thing that page does not give is hours. The only availability the company states anywhere on it is the name of its claims line, the 24-Hour Claims Reporting Center, so treat everything else as a weekday call.

  1. Use The Right Line: Claims and roadside are handled separately from general customer service—calling the correct number saves time.
  2. Claims Are 24/7: Report claims anytime, then document everything (photos, receipts, claim number) to avoid delays.
  3. Agent Help Is Often Fastest: Local agents can usually handle policy changes, documents, and escalations more efficiently than a general queue.
  4. You Have Escalation Options: If internal escalation fails, Texas consumers can seek help through the Texas Department of Insurance complaint process.
Table Of Contents
  1. Texas Farm Bureau Customer Service Contact Information
  2. Does Texas Farm Bureau Offer 24/7 Customer Service?
  3. Typical Customer Service Hours
  4. How To File a Claim With Texas Farm Bureau
  5. How To Get Roadside Assistance
  6. How To Pay Your Bill or Fix a Billing Issue
  7. How To Get a Quote or Update Your Policy
  8. Customer Service Reputation and Ratings
  9. Escalations and Complaint Options
  10. FAQs on Texas Farm Bureau Customer Service
  11. Sources

Texas Farm Bureau Customer Service Contact Information

For the fastest help, match your issue to the right department (claims vs. billing vs. general questions). Here are the Texas Farm Bureau Insurance contact options, all taken from the company’s own Contact Us page:

What You NeedBest Way To ContactDetails
General Customer ServicePhone1-800-772-6535
24/7 Claims ReportingPhone1-800-266-5458 (Claims Reporting Center)
Waco Claims OfficePhone1-800-224-7936 (for help with a new or existing claim)
Roadside AssistancePhone1-833-832-7623 (1-833-TFB-ROAD)
Payments By PhonePhone1-866-658-9038 (processing fees and restrictions may apply)
Online Message / Contact FormOnlineContact Us page
Find Your Local AgentOnlineFind an Agent tool (search by ZIP/county)
Mailing Address (Headquarters)MailTexas Farm Bureau Insurance Companies, 7420 Fish Pond Road, Waco, TX 76710
Report Suspected FraudPhone1-800-711-0394 (Fraud Hotline)
Mailing Address (Payments)MailTexas Farm Bureau Insurance Companies, P.O. Box 660755, Dallas, TX 75266-0755
Flood ClaimsPhone1-800-725-9472 — Wright Flood, a separate company that writes and handles the flood policies, not Texas Farm Bureau
Windstorm ClaimsPhone1-800-788-8247 — the Texas Windstorm Insurance Association, a separate state association, not Texas Farm Bureau

Quick tip: If you’re calling about a claim, ask for (and write down) your claim number before you hang up—then keep all photos, estimates, and receipts in one place.

Does Texas Farm Bureau Offer 24/7 Customer Service?

For claims, yes. Texas Farm Bureau Insurance calls 1-800-266-5458 its 24-Hour Claims Reporting Center, so that line is meant to be answered whenever you call it. It publishes the roadside and pay-by-phone numbers without saying what hours they keep, and it publishes no customer service hours at all, so plan on weekday business hours for policy changes, underwriting questions and office help. Local agent hours vary by office.

Typical Customer Service Hours

Because Texas Farm Bureau Insurance works through local agents and county offices, “hours” depend on what you’re trying to do. Use this as a rule of thumb:

  • Always on (24/7): claims reporting, which the company runs as a 24-Hour Claims Reporting Center
  • Hours not published: roadside assistance and automated phone payments (fees and restrictions may apply). The numbers are on the company’s contact page, the hours are not.
  • Usually weekday hours: general customer service, policy questions, quotes by phone, and office/agent support

How To File a Claim With Texas Farm Bureau

For the quickest start, report your claim as soon as it’s safe to do so. You can file through the 24/7 claims reporting line, through your agent, and (for many policyholders) through the mobile app.

  1. Call claims reporting: 1-800-266-5458 (24/7).
  2. Explain what happened: date/time, location, what was damaged, and whether police/fire were involved.
  3. Have key info ready: policy number (if available), driver/vehicle details, photos, witness info, and any report number.
  4. Ask what happens next: adjuster contact timeline, required documents, and whether you can choose a repair shop (auto) or contractor (property).

If you need to discuss an existing claim, you can also call the Waco Claims Office at 1-800-224-7936 or contact your local agent.

How To Get Roadside Assistance

Roadside assistance is typically an optional coverage. If it’s on your policy, the number is 1-833-832-7623 (1-833-TFB-ROAD), listed under claims on the company’s contact page. Texas Farm Bureau doesn’t publish hours for it, and your ID card may show a different roadside number, so check the card first if you have it on you. If you’re not sure whether you carry the coverage, check your declarations page, online account, or ask your agent.

How To Pay Your Bill or Fix a Billing Issue

For billing and payments, the safest approach is to use your online account/app first, then phone in if you need help (especially if a payment deadline is close).

  • Pay by phone: 1-866-658-9038 (processing fees/restrictions may apply).
  • Pay online or review billing: use the Texas Farm Bureau Insurance website/account tools or the mobile app.
  • Pay by mail: Texas Farm Bureau Insurance Companies, P.O. Box 660755, Dallas, TX 75266-0755. This is the payment address, not the Waco headquarters address.
  • Billing questions: call general customer service (1-800-772-6535) or contact your agent for policy-specific billing details.

Quick tip: If a payment won’t post or you’re facing cancellation, ask customer service for the payment confirmation number and the exact date/time the system shows as received.

How To Get a Quote or Update Your Policy

Texas Farm Bureau Insurance is agent-driven, so your local agent is often the fastest route for quotes, endorsements (policy changes), adding drivers/vehicles, and coverage questions. You can also start online and follow up with an agent if needed.

Customer Service Reputation and Ratings

Customer service scores swing year to year. Texas Farm Bureau ranked highest in Texas in J.D. Power’s 2024 U.S. Auto Insurance Study with a score of 686. It has not won the region since. Nationwide ranked highest in Texas in the 2025 study with 657, and the Automobile Club of Southern California took it in the 2026 study with 673. J.D. Power’s free releases name only the regional winner, so none of them publishes a current Texas Farm Bureau score.

On complaints, the reachable figure comes from a secondary source. NerdWallet’s Texas Farm Bureau auto review, dated January 2, 2025, says the company gets far fewer complaints than expected for its size. Ratings and methods change, so treat that as a 2025 reading rather than a current one.

If you want to understand what J.D. Power measures (and what it doesn’t), read our explainer on how J.D. Power auto insurance rankings work.

Escalations and Complaint Options

If you’re stuck (delays, disputed damage scope, billing errors, or trouble reaching the right department), take these steps:

  1. Start with your agent: ask them to escalate internally and document the issue in your policy file.
  2. Call customer service: request a supervisor and ask for a reference/case number.
  3. Put it in writing: use the online contact form to create a paper trail.
  4. Regulator help (Texas): if you can’t resolve the issue, call the Texas Department of Insurance at 800-252-3439 and file a complaint through its complaint page. TDI doesn’t publish hours for that line. Its mailing address is P.O. Box 12030, Austin, TX 78711. Rules and timelines vary by situation.

Note: This article covers Texas Farm Bureau Insurance customer service options in general. Your policy terms, coverages, and claim handling steps depend on your contract, your loss details, and Texas insurance rules. My advice with an agent-sold company like this one is to call the agent first every time, even for a claim, because the agent has your file open while a call center has to find it.

FAQs on Texas Farm Bureau Customer Service

Sources

Checked October 19, 2026