How Do You Contact Nationwide Customer Service?
Last Updated on October 13, 2023
Nationwide is one of the top 10 largest car insurance companies in the United States. The Columbus, Ohio-based company was founded in 1926 and has been covering policyholders across the United States for nearly a century.
In addition to its headquarters in Columbus, Nationwide maintains regional headquarters in Scottsdale, Arizona; San Antonio, Texas; and Des Moines, Iowa.
You can contact Nationwide via the following:
Phone: 1-877-669-6877
Claims Reporting Hotline: 1-800-421-3535
Online Claims Reporting Form: https://www.nationwide.com/insurance-claims/
Online / Email Form: Nationwide.com
Roadside Assistance: https://nationwide.rsahelp.com/, Nationwide mobile app, or 1-866-854-4140
Does Nationwide Have 24/7 Customer Service?
Nationwide, unlike many of its larger competitors, does not have 24/7 customer service.
You can report a claim 24/7 and request roadside assistance 24/7. However, the company’s general customer service hotline is available from 9am to 8pm ET on weekdays and from 9am to 7pm ET on Saturday and Sunday.
Nationwide does provide basic customer service overnight. You can call Nationwide from 11pm to 8am ET any day of the week to get proof of insurance, pay your bill, or schedule a callback for the next business day.
Nationwide also closes its offices on major holidays, including Thanksgiving and Christmas.
What Are Nationwide’s Customer Service Hours?
Nationwide maintains the following customer service hours:
- 9am to 8pm ET on weekdays and 9am to 7pm ET on Saturday and Sunday for general auto insurance sales and service at 1-877-669-6877
- 11pm to 8am ET, 7 days a week for proof of insurance, bill payments, or to schedule a callback the next business day at 1-877-669-6877
- 24/7 for claims reporting at 1-800-421-3535
- 24/7 roadside assistance at https://nationwide.rsahelp.com/, via the Nationwide mobile app, or by phone at 1-866-854-4140
If you need to reach a specific Nationwide division – like commercial insurance, life insurance, or farm and ranch insurance, then you’ll find each division has different hours and contact information. You can view a full list of customer service hours and contact information at Nationwide.com.
How Do You Contact Nationwide?
You can contact Nationwide in multiple ways for multiple needs, including:
- For general sales and customer service, call 1-877-669-6877
- To file a claim, call 1-800-421-3535 or use the online form at https://www.nationwide.com/insurance-claims/
- To request roadside assistance, complete the form at https://nationwide.rsahelp.com/, submit a request via the Nationwide mobile app, or call 1-866-854-4140
- To submit an online request via Nationwide’s online email submission form, use Nationwide.com
Does Nationwide’s Customer Service Have Good Reviews?
Nationwide tends to have worse ratings for customer service and claims satisfaction than other insurers of its size.
According to the 2023 J.D. Power auto insurance rankings, Nationwide ranked below average in all subregions. In several subregions, Nationwide scored last or second last, suggesting Nationwide had worse satisfaction than other major insurers in that region.
Nationwide scored below average in all of the following subregions: California, Central, Florida, Mid-Atlantic, New York, North Central, Southeast, and Southwest.
Nationwide also scored at the very bottom for usage-based insurance (UBI), suggesting many customers were unsatisfied with Nationwide’s SmartRide relative to other major insurers.
Nationwide scored particularly poorly in the Southwest (second last place, ahead of only Farmers), New York (second last place, ahead of only Liberty Mutual), and Central (last place) subregions, scoring significantly lower than many competitors and below the regional averages.
To compile these rankings, J.D. Power surveys policyholders who have recently made a claim and then asks about their experience. Generally, Nationwide customers are unhappy with their experience relative to other major insurers.
How Do You File a Claim?
You can file a claim with Nationwide 24/7 by contacting the claims hotline at 1-800-421-3535.
Alternatively, you can file an insurance claim online using Nationwide’s online form at https://www.nationwide.com/insurance-claims/
Claims reporting is available 24 hours a day, 7 days a week, 365 days a year.
How Do You Get Roadside Assistance?
You can request roadside assistance from Nationwide by phone, mobile app, or online form.
You can call Nationwide’s roadside assistance hotline at 1-866-854-4140.
Alternatively, you can use Nationwide’s online roadside assistance request form at https://nationwide.rsahelp.com/.
Or, if you have the Nationwide mobile app, you can submit a roadside assistance request via the mobile app.
Roadside assistance is available 24 hours a day, 7 days a week, 365 days a year.
How Do You Get a Quote?
You can get a quote from Nationwide through the official website or by phone.
Contact customer service at 1-877-669-6877 from 9am to 7pm ET for sales and general customer service. A customer service agent can ask questions about your needs and then give you a free estimate.
Alternatively, you can get a free quote online through Nationwide.com for auto, property, homeowners, or renters insurance. It takes about seven minutes to get a quote.
Or, if you’d prefer to work with a local Nationwide agent, you can find an agent via Nationwide.com and speak with someone near you to receive a free estimate.
