How Do You Contact Nationwide Customer Service?

Last Updated on October 13, 2023

Nationwide is one of the top 10 largest car insurance companies in the United States. The Columbus, Ohio-based company was founded in 1926 and has been covering policyholders across the United States for nearly a century.

In addition to its headquarters in Columbus, Nationwide maintains regional headquarters in Scottsdale, Arizona; San Antonio, Texas; and Des Moines, Iowa.

You can contact Nationwide via the following:

Phone: 1-877-669-6877

Claims Reporting Hotline: 1-800-421-3535

Online Claims Reporting Form:

Online / Email Form:

Roadside Assistance:, Nationwide mobile app, or 1-866-854-4140

Does Nationwide Have 24/7 Customer Service?

Nationwide, unlike many of its larger competitors, does not have 24/7 customer service.

You can report a claim 24/7 and request roadside assistance 24/7. However, the company’s general customer service hotline is available from 9am to 8pm ET on weekdays and from 9am to 7pm ET on Saturday and Sunday.

Nationwide does provide basic customer service overnight. You can call Nationwide from 11pm to 8am ET any day of the week to get proof of insurance, pay your bill, or schedule a callback for the next business day.

Nationwide also closes its offices on major holidays, including Thanksgiving and Christmas.

What Are Nationwide’s Customer Service Hours?

Nationwide maintains the following customer service hours:

If you need to reach a specific Nationwide division – like commercial insurance, life insurance, or farm and ranch insurance, then you’ll find each division has different hours and contact information. You can view a full list of customer service hours and contact information at

How Do You Contact Nationwide?

You can contact Nationwide in multiple ways for multiple needs, including:

Does Nationwide’s Customer Service Have Good Reviews?

Nationwide tends to have worse ratings for customer service and claims satisfaction than other insurers of its size.

According to the 2023 J.D. Power auto insurance rankings, Nationwide ranked below average in all subregions. In several subregions, Nationwide scored last or second last, suggesting Nationwide had worse satisfaction than other major insurers in that region.

Nationwide scored below average in all of the following subregions: California, Central, Florida, Mid-Atlantic, New York, North Central, Southeast, and Southwest.

Nationwide also scored at the very bottom for usage-based insurance (UBI), suggesting many customers were unsatisfied with Nationwide’s SmartRide relative to other major insurers.

Nationwide scored particularly poorly in the Southwest (second last place, ahead of only Farmers), New York (second last place, ahead of only Liberty Mutual), and Central (last place) subregions, scoring significantly lower than many competitors and below the regional averages.

To compile these rankings, J.D. Power surveys policyholders who have recently made a claim and then asks about their experience. Generally, Nationwide customers are unhappy with their experience relative to other major insurers.

How Do You File a Claim?

You can file a claim with Nationwide 24/7 by contacting the claims hotline at 1-800-421-3535.

Alternatively, you can file an insurance claim online using Nationwide’s online form at

Claims reporting is available 24 hours a day, 7 days a week, 365 days a year.

How Do You Get Roadside Assistance?

You can request roadside assistance from Nationwide by phone, mobile app, or online form.

You can call Nationwide’s roadside assistance hotline at 1-866-854-4140.

Alternatively, you can use Nationwide’s online roadside assistance request form at

Or, if you have the Nationwide mobile app, you can submit a roadside assistance request via the mobile app.

Roadside assistance is available 24 hours a day, 7 days a week, 365 days a year.

How Do You Get a Quote?

You can get a quote from Nationwide through the official website or by phone.

Contact customer service at 1-877-669-6877 from 9am to 7pm ET for sales and general customer service. A customer service agent can ask questions about your needs and then give you a free estimate.

Alternatively, you can get a free quote online through for auto, property, homeowners, or renters insurance. It takes about seven minutes to get a quote.

Or, if you’d prefer to work with a local Nationwide agent, you can find an agent via and speak with someone near you to receive a free estimate.

James Shaffer
James Shaffer James Shaffer is a writer for and a well-seasoned auto insurance industry veteran. He has a deep knowledge of insurance rules and regulations and is passionate about helping drivers save money on auto insurance. He is responsible for researching and writing about anything auto insurance-related. He holds a bachelor's degree from Bentley University and his work has been quoted by NBC News, CNN, and The Washington Post.
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