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How Do You Contact National General Customer Service?

Last Updated on September 11, 2023

Now a subsidiary of Allstate, National General was founded in 1920 and provides car insurance to thousands of customers across the United States.

National General, like many of its large competitors, offers 24/7 customer service, 24/7 claims handling, and other perks. You can contact National General to adjust your policy, start a claim, and cancel or start a new policy.

You can contact National General via the following:

Phone (Get a Quote): 1-800-462-2123

Phone (24/7 Claims Handling): 1-800-468-3466

Phone (Auto Insurance): 1-888-293-5108

Email (24/7 Claims Handling): claims@ngic.com 

Email (General Customer Service): service@ngic.com 

Online Form: https://nationalgeneral.com/about-us/contact-us/

Phone (Roadside Assistance): 1-800-325-1190

Does National General Have 24/7 Customer Service?

Yes, National General has 24/7 customer service.

You can start a claim with National General at any time of day or night using the contact methods listed above.

The company also maintains 24/7 customer service personnel, allowing you to adjust a policy, make changes, or start or cancel a policy at any time of day or night.

What Are National General’s Customer Service Hours?

National General’s customer service hours are all day, every day. You can contact the company at any time, 24/7, to speak with a customer service representative.

National General’s customer service hours include:

Whether you need to start a claim or file a roadside assistance request, National General is available all day, every day to answer phones and respond to emails.

How Do You Contact National General?

You can contact National General by phone or email.

Available National General contact methods include:

Does National General’s Customer Service Have Good Reviews?

National General tends to have average to strong reviews for customer service. The company has an A+ rating with the Better Business Bureau, which generally means customers are happy with their coverage.

The company also has an A+ rating with A.M. Best, indicating the company is financially stable and should have no trouble covering future claims and liabilities.

J.D. Power surveys thousands of policyholders each year, including customers who have recently made a claim, to analyze the customer service and claims handling of America’s largest insurers.

In the 2023 J.D. Power rankings, National General was not large enough to appear in most subregion rankings because of its small size relative to larger companies. However, National General scored second last in the Southeast region, scoring 812 out of 1,000 – ahead of only Farmers among major insurance companies. The regional average was 839, suggesting National General had worse customer service, claims handling, and overall pricing compared to its competitors in the region.

Other review aggregator websites tend to be more positive about National General. The company has a 3.8-star rating on WalletHub, for example, with 3,700+ reviews. National General also has a 3.5-star rating from Policy Genius – although the reviewer cautioned National General had a higher-than-usual number of complaints compared to other insurers of its size.

Overall, National General has average customer service compared to other auto insurance companies of its size. Most customers are happy with their National General policy, although some customers have complained about poor customer service and claims handling.

How Do You File a Claim?

You can file a claim with National General by email or phone. You can contact National General 24/7 to start a claim.

Generally, insurance companies recommend starting a claim as soon as it’s safe to do so. The sooner you contact National General about your claim, the smoother the claim tends to go.

To start a claim with National General, use the following:

How Do You Get Roadside Assistance?

National General offers roadside assistance via the National General Motor Club. Roadside assistance is available 24/7 across the United States and Canada. The company also offers coverage for Mexico, although you need to add coverage before your trip.

To contact National General’s roadside assistance, use the following:

  • Call 1-800-325-1190 any time of day or night to request roadside assistance

The National General Motor Club covers a similar range of roadside emergencies to other roadside assistance plans, including towing, fuel delivery, flat tire changes, and more. National General also offers unique perks like unlimited towing (no mileage or dollar limits) to the nearest repair facility and emergency expense reimbursement of up to $750.

How Do You Get a Quote?

National General makes it easy to get a quote. You can request a quote from National General by phone or email.

To get a quote with National General, call or email the company via the following at any time of day or night:

Alternatively, you can get a free National General quote at any time via NationalGeneral.com. Just enter your ZIP code to get started. You can get an instant quote and then buy online immediately.

James Shaffer
James Shaffer James Shaffer is a writer for InsurancePanda.com and a well-seasoned auto insurance industry veteran. He has a deep knowledge of insurance rules and regulations and is passionate about helping drivers save money on auto insurance. He is responsible for researching and writing about anything auto insurance-related. He holds a bachelor's degree from Bentley University and his work has been quoted by NBC News, CNN, and The Washington Post.
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