How Do You Contact Mercury Customer Service?

Last Updated on November 14, 2023

Mercury General Corporation is a Los Angeles-based insurance company with 8,000+ agents in 11 states, including Arizona, California, Florida, Georgia, Illinois, Nevada, New Jersey, New York, Oklahoma, Texas, and Virginia.

Mercury is best known for its auto and home insurance. However, the company also offers umbrella insurance, business insurance, mechanical breakdown insurance, renters insurance, and other insurance products.

You can contact Mercury customer service via the following:

  • Customer Service: By phone, live chat, or computer call at
  • Claims Reporting: Online at or by phone at (800) 503-3724
  • Quote Requests: or (855) 458-2871
  • Mailing Address: 555 W Imperial Hwy Brea, CA 92821-4802
  • Online Form:

Does Mercury Have 24/7 Customer Service?

Mercury’s customer service is available 24/7 for general inquiries, roadside assistance, claims processing, quote requests, cancelations, policy changes, and more.

You can contact Mercury any time of day or night by phone, online form, or live chat.

What Are Mercury’s Customer Service Hours?

Mercury offers 24/7 customer service, making it easy to speak with a company representative at any time of day or night.

Mercury’s customer service hours include:

  • 24/7 for general customer service by phone, live chat, or computer call at
  • 24/7 for quote requests at (855) 458-2871
  • 24/7 for claims reporting at (800) 503-3724 or online at
  • 24/7 by online form at

How Do You Contact Mercury?

Mercury has a unique contact system for general customer service inquiries. Here’s how it works:

  1. You visit
  2. Click Customer Service
  • Choose how you would like to talk to Mercury (audio call through your computer, enter your phone number for a callback, or live chat)
  1. Mercury contacts you via your chosen method

Alternatively, you can contact Mercury via the following:

  • To make a claim, use the online form at or call (800) 503-3724
  • For roadside assistance, call (866) 519-6478
  • To request a quote, visit

Does Mercury’s Customer Service Have Good Reviews?

Mercury has average reviews compared to other insurance companies of its size. Generally, most customers are satisfied with their experience with Mercury, finding the company offers good customer service and claims handling.

In the 2023 J.D. Power rankings, Mercury placed 10th out of 13th in the California subregion, which is the only subregion where Mercury appeared. J.D. Power ranks the largest insurers in the United States by polling policyholders who have recently made a claim. Mercury scored below the regional average of 813 in the California subregion, earning a score of 794 out of 1,000.

Mercury has better reviews from industry media websites. NerdWallet, for example, rated the company 4 stars out of 5, while Bankrate scored the company 4.6 out of 5. Mercury also scored 4.2 out of 5 from The Zebra and a 60% from ValuePenguin, all of which are considered above average scores.

In a recent review, US News & World Report praised Mercury for its strong mobile app and unique coverage options (like mechanical breakdown insurance) but cautioned the company had limited customization options overall and low customer satisfaction ratings.

Overall, Mercury has average reviews for customer service and claims satisfaction. Most customers are satisfied with Mercury’s service and how it works, although the company tends to have slightly more complaints than other companies of its size.

How Do You File a Claim?

Like most insurers, Mercury offers 24/7 claims handling. You can file a claim 24/7 by online form or phone.

How Do You Get Roadside Assistance?

Mercury offers roadside assistance to policyholders. If you have already subscribed to Mercury’s roadside assistance, then you can contact Mercury’s roadside assistance 24/7 for assistance at your location.

Call (866) 519-6478 to speak with a service representative who can dispatch services to you. After the call, you can also opt into texts to receive real-time status updates on your request.

Mercury’s roadside assistance covers towing, locksmith services, battery jumpstarts, flat tire changes, emergency fuel and fluid delivery, and certain other roadside emergencies.

How Do You Get a Quote?

You can request a quote from Mercury 24/7 via the official website. Or, you can call Mercury to speak with a sales representative.

To request a quote online, visit and type in your ZIP code and the type of insurance you wish to buy.

Or, call (855) 458-2871 to speak with an agent and request a quote by phone.

James Shaffer
James Shaffer James Shaffer is a writer for and a well-seasoned auto insurance industry veteran. He has a deep knowledge of insurance rules and regulations and is passionate about helping drivers save money on auto insurance. He is responsible for researching and writing about anything auto insurance-related. He holds a bachelor's degree from Bentley University and his work has been quoted by NBC News, CNN, and The Washington Post.
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