How Do You Contact 21st Century Customer Service?
Last Updated on February 5, 2026
21st Century is an auto insurer best known for serving California drivers and operating as part of the Farmers Insurance family. If you’re an existing policyholder, the fastest way to get help is usually phone support or your online account.
21st Century offers standard California auto insurance options, plus a variety of ways to save through discounts (see our guide to 21st Century auto insurance discounts). The company also commonly comes up for specialty needs like classic and collector car insurance and SR-22 insurance.
Founded in 1958, 21st Century has been serving drivers for decades. Here’s how to reach the right department quickly.
- Use The Right Department: Policy service, claims, roadside, and sales each have different numbers—calling the correct line saves time.
- Claims And Roadside Are 24/7: Claims reporting and roadside assistance are available around the clock, even when general servicing is closed.
- Online Accounts Handle Most Tasks: Payments, ID cards, document access, and many policy changes can often be completed through your 21st.com login.
- Escalation Is Available: If you can’t resolve an issue, California drivers can contact the California Department of Insurance for questions or complaints.
- 21st Century Customer Service Contact Information
- Does 21st Century Have 24/7 Customer Service?
- What Are 21st Century’s Customer Service Hours?
- How Do You File a Claim With 21st Century?
- How Do You Get Roadside Assistance?
- Mailing Addresses for Claims and General Inquiries
- If You Need to Escalate a Problem
- Final Word
- FAQs on 21st Century Customer Service
21st Century Customer Service Contact Information
| What You Need | Phone | Availability | Best For |
|---|---|---|---|
| Policy Service and Billing Help | 1-800-241-1188 | Business hours (Mon–Sat in most cases) | Payments, policy changes, ID cards, documents, cancellations |
| Claims Reporting | 1-888-244-6163 | 24/7 | Report a new claim, questions about an existing claim |
| Roadside Assistance | 1-800-439-5587 | 24/7 | Towing, lockouts, jumpstarts, flat tire help, and similar emergencies |
| New Quote and Sales | 1-800-807-9458 | Business hours (Mon–Sat) | Quotes, starting a new policy, sales questions |
You can also manage many tasks online through the 21st Century “Contact Us” and login area: Manage your policy online.
Quick tip: Before you call, grab your policy number, VIN, and current address on file. Having those ready can shorten verification and speed up service.
Does 21st Century Have 24/7 Customer Service?
Some departments are available 24/7, while general policy servicing is typically limited to business hours. In general:
- Claims: Available 24/7 by phone.
- Roadside assistance: Available 24/7 by phone.
- Policy service and billing: Generally available during published business hours (hours can vary by department and may change).
What Are 21st Century’s Customer Service Hours?
21st Century publishes different service windows depending on the type of help you need. Hours can change, so if you’re calling outside these windows, try online account access or call the claims/roadside lines for true 24/7 support.
| Department | Typical Hours | Time Zone |
|---|---|---|
| CA Sales | Mon–Fri 8:00 a.m.–8:00 p.m.; Sat 8:00 a.m.–6:00 p.m.; Sun closed | Pacific |
| CA Service | Mon–Fri 7:00 a.m.–7:00 p.m.; Sat 7:00 a.m.–6:00 p.m.; Sun closed | Pacific |
| Claims | 24/7 | Any |
| Roadside Assistance | 24/7 | Any |
Note: 21st Century indicates hours are subject to change, and some support may be routed through related Farmers brands depending on your policy and request type.
How Do You File a Claim With 21st Century?
To file a claim, the most reliable option is to call the 24/7 claims line at 1-888-244-6163. 21st Century also offers an online claims portal, but if the portal doesn’t load correctly on your device, the phone line is the fastest fallback.
You can also review 21st Century’s claims guidance here: Filing an auto insurance claim.
If you want to check claim status online, start here: View claim status.
How Do You Get Roadside Assistance?
For roadside help, call 1-800-439-5587 24/7. 21st Century states that customers are automatically enrolled in its roadside program for each insured vehicle, and services are provided through Cross Country Motor Club (terms and conditions apply).
If you’re comparing roadside coverage across insurers, here’s a helpful explainer on emergency roadside assistance coverage (what it usually includes and what it typically doesn’t).
Quick tip: For roadside calls, share your exact location (nearest cross street or a pin-drop) and your vehicle details (year/make/model). That can speed up dispatch—especially in parking structures or rural areas.
Mailing Addresses for Claims and General Inquiries
If you need to mail documents, 21st Century lists a centralized address for claims documents and a corporate headquarters address for general inquiries. Always keep copies of anything you mail and consider using tracking for time-sensitive items.
| Mail Type | Address | Extra Details |
|---|---|---|
| Claims Documents | National Document Center, P.O. Box 268994, Oklahoma City, OK 73126-8994 | Email: claimsdocuments@farmersinsurance.com; Fax: 877-217-1389 |
| General Inquiries | 21st Century Insurance Company, 3 Beaver Valley Road, Wilmington, DE 19803 | Corporate headquarters address |
For the full mailing address list, visit: 21st Century mailing addresses.
If You Need to Escalate a Problem
If you can’t resolve an issue through customer service (for example, delays, cancellations, or claim handling concerns), California drivers can also ask questions or file a complaint through the California Department of Insurance. Start here: California Department of Insurance: Getting Help. Rules and processes vary by state.
Final Word
To contact 21st Century customer service, the best starting point is usually policy service at 1-800-241-1188. For urgent needs, remember the 24/7 lines: claims at 1-888-244-6163 and roadside assistance at 1-800-439-5587. When in doubt, your online account can handle many routine requests without waiting on hold.
