How Do You Contact Erie Customer Service?

Last Updated on February 5, 2026

Erie Insurance Group is based in Erie, Pennsylvania and sells auto, home, business, and life insurance through a network of independent agents. Founded in 1925, ERIE operates in 12 states and Washington, D.C. and offers multiple ways to get help—by phone, online, through your agent, or in the Erie mobile app.

If you’re researching coverage, you may also want to read our Erie auto insurance review for pricing, coverage options, and pros/cons.

1. Claims Help Runs 24/7: ERIE’s claims line is available around the clock, which is often the best after-hours option for urgent situations.
2. Customer Care Uses Posted Business Hours: Billing, documents, and many policy questions are typically handled during Customer Care hours or through your local agent.
3. Glass and Roadside Have Dedicated Paths: ERIEGlass and roadside assistance each have their own contact options, which can speed up service.
4. Availability Is Regional: ERIE operates in 12 states plus D.C., so quotes and coverage options depend on where you live.

Erie Insurance Contact Information

Does Erie Have 24/7 Customer Service?

Claims support is available 24/7, but general customer care is typically not. For most policy changes, billing questions, and documents (like declarations pages), ERIE generally routes you through Customer Care during posted business hours or through your local agent.

If you need help after hours, the best option is usually to call ERIE’s claims line at (800) 367-3743 (especially for urgent issues like accidents, storm damage, or a vehicle that isn’t drivable).

What Are Erie’s Customer Service Hours?

ERIE’s Customer Care hours are typically listed in Eastern Time and can vary around holidays. In general, you can expect:

• Customer Care (policy and billing help): Monday–Friday and Saturday during posted business hours (Eastern)
• Claims support: 24/7 by phone at (800) 367-3743
• Roadside assistance: 24/7 at 800-367-3743 (Option 2) or online at erie.rsahelp.com
• Auto glass claims (ERIEGlass): 24/7 at (800) 552-3743

For the most current hours and holiday closures, use ERIE’s official Contact Us page: ErieInsurance.com/contact-erie.

How Do You Contact Erie?

Most ERIE policy service runs through one of three channels: your agent, Customer Care, or the claims line. Here’s a simple way to choose the right option.

For Billing, ID Cards, and Policy Questions

• Call (800) 458-0811 and follow the prompts for Customer Care/billing
• Send a message using the Customer Care online form
• Chat through your ERIE online account when available (log in via ErieInsurance.com)

For Claims (Auto, Home, and More)

You can file a claim through your agent during their office hours, or call ERIE directly for 24/7 claim support at (800) 367-3743.

For Windshield and Auto Glass Claims

For a glass-only claim, ERIE commonly routes policyholders through its ERIEGlass program. Call (800) 552-3743 24/7 or start online at submit.glassclaim.com.

How Do You File a Claim?

To file an ERIE claim quickly, follow these steps:

1. Document what happened: photos, date/time, location, and any involved parties.
2. Start the claim: call your agent or ERIE’s 24/7 claims line at (800) 367-3743.
3. Ask about next steps: repairs, inspections, rental coverage (if applicable), and what documents you’ll need.
4. Track and communicate: use your ERIE online account or the mobile app for updates when available.

How Do You Get Roadside Assistance?

If you carry ERIE’s Emergency Roadside Service, help is available 24/7 through ERIE’s roadside partner network. You can request help online at erie.rsahelp.com or call 800-FOR-ERIE (800-367-3743) and choose Option 2.

For a full breakdown of what’s covered (and what isn’t), see our guide to Erie roadside assistance coverage.

Does Erie’s Customer Service Have Good Reviews?

ERIE is frequently recognized for customer satisfaction in industry studies, especially for claims handling. For example, J.D. Power has cited ERIE as a top performer in auto claims satisfaction (as of the most recent 2025 study) and as a regional leader in parts of the U.S. Auto Insurance Study. You can review current awards on ERIE’s Awards and Rankings page and the latest results directly at J.D. Power’s insurance ratings hub.

That said, service quality can still vary by local agency, claim complexity, and regional repair and medical costs. When choosing an insurer, it’s smart to balance customer service reputation with coverage fit, deductibles, and total premium.

How Do You Cancel Erie Insurance?

If you want to cancel an ERIE policy, the safest approach is to coordinate the cancellation date so you don’t create a coverage lapse (and so your lender, if any, is protected). Common cancellation options include:

• Contact your agent and request cancellation (often the easiest route for policy changes and effective-date questions).
• Call Customer Care at (800) 458-0811 and follow the prompts for Customer Care/billing.
• Mail a signed request with your name, policy number, cancellation date, and signature to: Erie Insurance Group, 100 Erie Insurance Place, Erie, PA 16530-1104.

Before you cancel, review potential timing rules, refunds, and documentation in our guide to Erie Insurance cancellation fees.

How Do You Get a Quote?

ERIE typically sells through independent agents. To start, you can request a quote online or connect with a local agent who can review coverage needs, deductibles, and discounts:

• Online: Start at ErieInsurance.com and choose “Get a Quote.”
• Find an agent: Use ERIE’s locator at Find an Insurance Agent.

Where Is Erie Insurance Available?

ERIE is available in the District of Columbia and the following states:

• Illinois
• Indiana
• Kentucky
• Maryland
• New York
• North Carolina
• Ohio
• Pennsylvania
• Tennessee
• Virginia
• West Virginia
• Wisconsin

Because product availability can vary by subsidiary and line of business, you can confirm licensing details on ERIE’s official States of Operation page.

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