How Do You Contact Farmers Customer Service?

Last Updated on October 19, 2026

By James Shaffer · Reviewed by Thomas Rockford, insurance industry executive and financial analyst, on October 19, 2026 · How we fact-check

Farmers has its home office in Los Angeles. On its About Us page it says it serves households and businesses “across all 50 states and the District of Columbia,” which covers the whole group rather than the auto product; Farmers publishes no state list for auto, so check availability where you live. It sells through exclusive Farmers agencies, independent agents, and directly online and by phone. If you need help with your policy, a claim, or roadside service, the fastest option depends on what you’re trying to do, and Farmers publishes a different number and different hours for each one.

1. Claims and Bill Payments Run 24/7: Farmers lists its Claims Center, 800-435-7764, as available 24 hours a day, 7 days a week, and marks its bill payment call center the same way. Customer care runs 7 a.m. to 11 p.m. CST on weekdays and 8 a.m. to 8 p.m. CST on weekends.
2. Use the Right Department: Calling the correct line (claims vs. customer care vs. sales) can reduce transfers and speed up your resolution.
3. Online Tools Can Be Faster: Claim filing, roadside requests, and quotes are often quickest through Farmers’ online portals—especially outside live-agent hours.
4. Verify Service Quality With Reliable Data: For a bigger-picture view, compare J.D. Power results, NAIC complaint data, and your state insurance department resources.

How to Contact Farmers Customer Service

Farmers lists different contact options for customer care, claims, payments, and sales. Here’s a quick, practical breakdown.

Is Farmers Customer Service Available 24/7?

Claims and bill payments are the lines Farmers calls 24/7. Its contact page lists the Claims Center, 800-435-7764, as available 24 hours a day, 7 days a week, and the personal Payment Center line, 888-327-6335, the same way. Customer care and sales both run on posted hours, which are below.

If you’re unsure which department you need (claims vs. billing vs. sales), the best starting point is Farmers’ contact page, which lists the latest hours by department.

What Are Farmers’ Customer Service Hours?

Farmers publishes different hours depending on what you need:

• Customer Care Center (policy/account help), 888-327-6335: Monday to Friday 7:00 a.m. to 11:00 p.m. CST, Saturday and Sunday 8:00 a.m. to 8:00 p.m. CST.
• Claims Center (report a claim), 800-435-7764: 24 hours a day, 7 days a week. In Spanish, 877-732-5266. Hearing-impaired callers use the 711 relay.
• Sales (quotes), 888-317-3285: Monday to Friday 7:00 a.m. to 9:00 p.m. CST, Saturday 8:00 a.m. to 6:30 p.m. CST. No Sunday hours are posted.
• Payment Center: personal bills on 888-327-6335 and commercial bills on 855-323-5350, both listed as 24 hours a day, 7 days a week.

Because hours can change, always verify the most current schedule here: Farmers Contact Us.

How Do You File a Claim With Farmers?

You can file a claim with Farmers online or by phone. If you’re dealing with a time-sensitive situation (accident, theft, major damage), filing promptly can help your adjuster move faster once your claim is assigned.

1. File online: Use Farmers’ claims page to start or track a claim: Farmers Claims.
2. File by phone: Call the Claims Center at 1-800-435-7764, any hour. For service in Spanish, call 877-732-5266.
3. Have key info ready: policy number (if available), date/time, location, photos, other driver info, and a brief description of what happened.

How Do You Get Roadside Assistance?

Farmers offers towing and roadside assistance support. Depending on your policy and state, service may be included as an endorsement or optional add-on. Farmers says its dispatch network runs to “more than 20,000 towing and road service facilities and 10,000 professional locksmiths.” Its roadside page sends callers to the Claims Center, 800-435-7764, and posts no roadside hours, so that’s the number to use, especially at an odd hour.

• Request help online: Farmers Roadside Assistance
• Call for help: 1-800-435-7764 (Claims Center)
• Coverage details: See how Farmers’ roadside assistance coverage typically works and what it may include.

How Do You Get a Quote From Farmers?

You can get a quote online or by phone:

• Online: Enter your ZIP code and vehicle details here: Farmers Auto Quote.
• By phone: Call the sales line, 888-317-3285, Monday to Friday 7:00 a.m. to 9:00 p.m. CST or Saturday 8:00 a.m. to 6:30 p.m. CST. 888-327-6335 is customer care, not sales, so a quote call there gets transferred.

To get a more accurate quote, expect questions about your driving history, garaging address, annual mileage, vehicle trim (and safety tech), and desired deductibles and coverage limits.

Does Farmers Customer Service Have Good Reviews?

Customer service experiences vary widely—especially with large insurers—because claims complexity, local repair networks, and state rules all affect outcomes. If you want a more objective view, look at data sources that reflect how policies and claims are handled over time, not just star ratings.

• J.D. Power: The regional satisfaction results can help you compare insurers where you live: 2026 U.S. Auto Insurance Study, June 9, 2026. Farmers did not win a region in 2026, and the free release gives scores only for the winners.
• NAIC complaint data: The NAIC compiles “closed, confirmed” complaints from state insurance departments and offers a consumer search tool: NAIC Consumer Insurance Search.
• Your state insurance department: If you have an unresolved issue, your state DOI is usually the right place to file a complaint: Find Your State Insurance Department.

Bottom Line

Farmers offers multiple ways to get help, but availability depends on the department. For the fastest results: use the Claims Center, 800-435-7764, for 24/7 claim reporting, the Customer Care Center, 888-327-6335, for policy and billing questions during posted hours, and the online quote tool or the sales line, 888-317-3285, for pricing. My advice is to call customer care early on a weekday. It opens at 7 a.m. CST and runs to 11 p.m., so an early call leaves you the rest of the day if you get handed to someone else.

Note: Contact details and hours can change, and some books of business are serviced separately. The clearest example is Farmers GroupSelect, the former MetLife personal auto and home book Farmers took over in April 2021. Farmers’ contact page gives it its own claims line, 800-854-6011, available 24 hours a day, 7 days a week. If your declarations page says GroupSelect, use the numbers on that page rather than the general ones here.

FAQs on Farmers Customer Service Hours and Phone Numbers

Sources

Checked October 19, 2026

• Farmers — Contact Us
• Farmers — Claims Center
• Farmers — Roadside Assistance
• Farmers — About Us
• Farmers — GroupSelect
• J.D. Power — 2026 U.S. Auto Insurance Study, June 9, 2026