How Do You Contact The General Customer Service?

Last Updated on July 17, 2023

Whether making a claim, requesting a quote, or asking a question, you may need to contact The General.

Fortunately, The General, like most insurers, makes it easy to get in touch. You can contact The General by phone, email, and other methods, including:

Phone (Claims): 1-800-280-1466

Phone (Customer Service): 1-844-237-9870

Phone (Roadside Assistance): 1-844-608-4726

Online Form:


Mailing Address: 2636 Elm Hill Pike, Suite 510, Nashville, TN 37214

The General offers customer service during normal business hours from Monday to Saturday (closed Sunday), along with 24-hour claims service 7 days a week. Keep reading to discover everything you need to know about contacting The General and how the company’s customer service hours work.

Does The General Have 24/7 Customer Service?

The General offers 24/7 customer service for reporting a new claim.

However, if you’re asking questions or checking the status of an existing claim, then you need to contact The General during normal business hours. The General is available 7am to 9pm CT from Monday to Thursday, 7am to 8pm CT on Friday, 8am to 4pm CT on Saturday, and closed on Sunday for general inquiries and customer service.

What Are The General’s Customer Service Hours?

The General’s offers 24/7 claims reporting for new claims. However, the company does not have 24/7 customer service for general inquiries, policy questions, and cancellations.

Contact The General 24/7 at 1-800-280-1466 to report a new claim. If you were recently involved in an accident or damaged your vehicle, for example, you can contact The General 24 hours a day, 7 days a week, via that hotline.

For general customer service, contact the General at 1-844-328-0306 on Monday to Thursday from 7am to 9pm CT, on Friday from 7am to 8pm CT, and on Saturday from 8am to 4pm CT. The General’s customer service hotline is closed on Sundays.

You can check the status of an existing claim from Monday to Friday from 8am to 5pm local time using the same claims hotline listed above (1-800-280-1466).

You can also email The General at any time via or using the online form at

How Do You Contact The General?

You can contact The General by phone, email, online form, or mail using any of the following methods:

  • Call The General 24/7 to report a claim at 1-800-280-1466
  • Email The General at 24/7 to report a new claim or check the status of an existing claim
  • Fax The General at 1-800-544-9021 to report a new claim or check the status of an existing claim
  • Mail The General’s claims department at 6000 American Parkway, Madison, WI 53783-001 for questions regarding your claim
  • Contact The General by an online form at
  • Contact The General’s customer service at 1-844-328-0306
  • Contact The General’s customer service by mail at 2636 Elm Hill Pike, Suite 510, Nashville, TN 37214
  • Call 1-800-280-1466 Ext 1115 to report fraud to The General

Does The General’s Customer Service Have Good Reviews?

The General specializes in insuring high-risk drivers. Many of the company’s customers could not purchase insurance from larger, nationwide providers. Despite The General’s area of specialization, many customers seem happy with The General’s customer service, price, claims handling, and overall customer experience.

Industry review aggregator WalletHub has a 4.1 star out of 5 rating for the company based on 3,000+ reviews. The website’s editors gave the company a rating of 2.3 stars out of 5 for customer service and claims handling, although The General scored better among reviewers.

Similarly, the industry review aggregator website Value Penguin gave The General a 50% rating (2.5 stars out of 5) for its customer service, claims handling, and overall pricing. The Zebra scored The General 3.5 stars out of 5, while NerdWallet scored The General 3 out of 5.

ConsumerAffairs users have awarded The General an average rating of 3.6 stars out of 5 based on 2,800+ reviews.

Trustpilot has some of the highest average reviews for The General, scoring the company 4.7 stars out of 5 based on 80,000+ reviews. Customers have praised the company’s customer service, claims satisfaction, and overall handling.

The Genera has an A+ rating from the Better Business Bureau and an average rating of 4.52 stars out of 5 with 700+ customer reviews, among the highest ratings in the insurance industry on the BBB website. Customers have left positive reviews about The General’s customer service experience and overall customer treatment.

How Do You File a Claim?

You can file a claim with The General by contacting their claims department by phone, email, fax, or mail. The company’s claims department is available 24 hours a day, 7 days a week via the following:

Phone: 1-800-280-1466


Fax: 1-800-544-9021

Mailing Address: 6000 American Parkway, Madison, WI 53783-0001

How Do You Get Roadside Assistance?

You can contact The General’s roadside assistance 24/7 anywhere in the United States and Canada if you are experiencing a roadside emergency.

Contact The General’s roadside assistance by phone at:

Phone: 1-844-608-4726

How Do You Get a Quote?

The General offers an online quote request form. Just enter the type of insurance you wish to purchase and your ZIP code to get a free quote in two minutes with no obligations.

To request a quote, use the online form or phone number below:

Online Form:

Phone Number: 1-844-327-9870

Whether making a claim, requesting a quote, or making a general inquiry, you can contact The General in multiple ways using the contact info above.

James Shaffer
James Shaffer James Shaffer is a writer for and a well-seasoned auto insurance industry veteran. He has a deep knowledge of insurance rules and regulations and is passionate about helping drivers save money on auto insurance. He is responsible for researching and writing about anything auto insurance-related. He holds a bachelor's degree from Bentley University and his work has been quoted by NBC News, CNN, and The Washington Post.
Back to Top