How Do You Contact Elephant Insurance Customer Service?
Last Updated on February 5, 2026
Elephant Insurance is a direct-to-consumer insurer founded in 2009 and based in the Richmond, Virginia area. If you need help with a quote, policy change, billing question, claim, or roadside emergency, the fastest option depends on what you’re trying to do.
Below are the most common Elephant Insurance customer service contacts (plus hours) so you can reach the right department the first time.
- Use the Right Department: Claims, roadside, sales, and policy service each have different contact paths and hours.
- Online Options Are Fastest: You can file claims and request quotes online 24/7, even when phone lines are closed.
- Claims Have Separate Hours: New-claim phone reporting and existing-claim support typically follow weekday business hours (Eastern Time).
- Escalate the Smart Way: Keep a paper trail, ask for a supervisor when needed, and contact your state insurance department for unresolved consumer issues.
- Elephant Insurance Customer Service Contact Information
- Does Elephant Insurance Have 24/7 Customer Service?
- What Are Elephant Insurance’s Customer Service Hours?
- How Do You Contact Elephant Insurance?
- How Do You File a Claim?
- How Do You Get Roadside Assistance?
- How Do You Get a Quote?
- How to Escalate an Elephant Insurance Issue
- FAQs on Elephant Insurance Customer Service
Elephant Insurance Customer Service Contact Information
| Need Help With | Best Contact Option | Typical Hours (ET) |
|---|---|---|
| Quotes & new policies | Request a quote online: https://quotes.elephant.com/ (or call 1-855-ELEPHANT / 855-353-7426) | Online 24/7; agents Mon–Fri 8 a.m.–6 p.m. |
| Customer service (policy changes, billing, documents) | Use your online account or live chat, or call 877-218-7865; email: customerservice@elephant.com | Mon–Fri 8 a.m.–6 p.m.; email replies typically within 48 business hours |
| File a new auto claim | File online 24/7: https://fnol.elephant.com/ (or call 844-937-5353) | Online 24/7; phone Mon–Fri 8 a.m.–7 p.m. |
| Existing claim status / claim documents | Use your claim portal/adjuster contact; claims email: claims@elephant.com; fax: 804-955-1722 | Mon–Fri 8 a.m.–5 p.m. |
| Roadside assistance | Call 877-321-9910 or request help online: https://elephant.rsahelp.com | 24/7 |
| Mailing address (general) | Elephant Insurance, P.O. Box 5005, Glen Allen, VA 23058 | Mail processing times vary |
Quick tip: If you’re calling or chatting, have your policy number, vehicle info (VIN), and the name of the driver involved ready—especially for claims or coverage changes.
Does Elephant Insurance Have 24/7 Customer Service?
Elephant does not typically offer 24/7 phone support for general customer service or sales. However, you can do several important tasks anytime:
- File a claim online (24/7): https://fnol.elephant.com/
- Request a quote online (24/7): https://quotes.elephant.com/
- Manage many policy tasks online (24/7): payments, ID cards, certain policy changes, and document access (availability varies by policy and state)
- Roadside assistance (24/7): call 877-321-9910 or request online at https://elephant.rsahelp.com
What Are Elephant Insurance’s Customer Service Hours?
Customer service availability can vary by department. Typical business hours are:
- Sales and general customer service: Monday–Friday, 8 a.m.–6 p.m. Eastern (closed weekends)
- New claims by phone: Monday–Friday, 8 a.m.–7 p.m. Eastern
- Existing claims by phone: Monday–Friday, 8 a.m.–5 p.m. Eastern
- Online tools (claims filing, quotes, many account tasks): available 24/7
How Do You Contact Elephant Insurance?
You can contact Elephant through several channels. Use the option that matches your issue:
- Customer service (policy questions, billing, documents): call 877-218-7865 or email customerservice@elephant.com
- Quotes and sales: request online at https://quotes.elephant.com/
- Claims: file online at https://fnol.elephant.com/ or call 844-937-5353 during claims phone hours
- Roadside assistance: call 877-321-9910 or use https://elephant.rsahelp.com
- Department directory: https://www.elephant.com/contact/other-contact
Quick tip: Avoid emailing sensitive personal information (like full SSNs or payment card details). If you need to share documents, your online account/claims portal is usually safer and faster.
How Do You File a Claim?
If you’ve been in an accident, prioritize safety first (move to a safe location if possible, call 911 if anyone is hurt, and follow local reporting requirements). When you’re ready to start the insurance process, Elephant typically allows claims filing online at any time.
- File online (recommended, 24/7): https://fnol.elephant.com/
- File by phone (during claims hours): call 844-937-5353
After you file, watch for follow-up instructions (photos, estimates, repair scheduling, rental details, and documentation). If you already have a claim number, include it in the subject line if you email claims@elephant.com.
How Do You Get Roadside Assistance?
If you carry roadside assistance on your Elephant auto policy, you can request help 24/7:
- Call: 877-321-9910
- Request online: https://elephant.rsahelp.com
Coverage, service limits, and reimbursement rules depend on your policy terms and state. If you’re not sure whether you have this coverage, check your declarations page or your online account.
How Do You Get a Quote?
You can request a quote online any time. If you’d rather talk to a licensed agent, call during standard sales hours.
- Get a quote online (24/7): https://quotes.elephant.com/
- Speak with an agent (Mon–Fri): call 1-855-ELEPHANT / 855-353-7426
How to Escalate an Elephant Insurance Issue
If you can’t resolve a billing, coverage, cancellation, or claims concern through regular channels, try these steps:
- Ask for a supervisor and write down dates, names, and reference numbers.
- Follow up in writing (email or portal message) so there’s a clear paper trail.
- Contact your state insurance department if you believe the issue involves unfair claims handling or a licensing/consumer protection concern. The NAIC directory can help you find your regulator: https://content.naic.org/state-insurance-departments
Note: Processes, hours, and contact routes can change. If something doesn’t match your policy documents, use Elephant’s department directory to confirm the latest options: https://www.elephant.com/contact/other-contact.
