How Do You Contact Mercury Customer Service?

Last Updated on October 7, 2026

By James Shaffer Reviewed by Thomas Rockford, insurance industry executive and financial analyst, on October 5, 2026 How we fact-check

If you need help with a Mercury policy, bill, claim, or roadside emergency, the fastest option is usually to call the main support line or start your request online. This guide pulls the most common contact routes into one place so you don’t have to hunt around.

For a broader company overview, see our Mercury Insurance review.

  1. Use the Right Line: Claims, general service, quotes, and roadside assistance can route differently—using the correct contact option saves time.
  2. Claims Are Built for 24/7 Reporting: Mercury promotes 24/7 claims filing online and by phone, which is usually the fastest path after a loss.
  3. Billing May Have Separate Hours: Even if general help is available around the clock, billing specialists can list specific phone hours.
  4. Start Online When Possible: The online account portal is often the easiest way to grab ID cards, documents, and basic policy info without waiting on hold.
Table Of Contents
  1. Mercury Customer Service Contact Options
  2. Does Mercury Offer 24/7 Support?
  3. Mercury Customer Service Hours and Department Times
  4. How to Contact Mercury for Policy Changes
  5. How to File a Claim with Mercury
  6. How to Get Roadside Assistance
  7. How to Get a Quote from Mercury
  8. Mailing Address and Payment Mailing Address
  9. How to Cancel a Mercury Policy
  10. Other Helpful Mercury Resources
  11. Final Word
  12. FAQs on Mercury Customer Service
  13. Sources

Mercury Customer Service Contact Options

Here are the most common ways to reach Mercury, depending on what you need.

What You NeedBest Way to Contact MercuryDetails
Main LinePhoneCall (800) 956-3728, the number Mercury prints under “Get in Touch.” Contact page
General Customer ServicePhoneCall (800) 503-3724 (listed as “Claims & Customer Service” on Mercury’s site). Contact page
File a ClaimOnline or phoneFile online 24/7 via Mercury’s claims hub or call (800) 503-3724. Claims page
Roadside AssistancePhoneCall (866) 519-6478 to dispatch help. Roadside info
Get a QuoteOnline or phoneStart online or call (877) 545-1639 (quote line shown on Mercury’s site). Quote page
Billing and PaymentsOnline or phonePay through your account or call (800) 503-3724 during listed billing hours. Payment options
Policy Changes / ID CardsOnline account or agentLog into your account for common self-service tasks. My Account

Does Mercury Offer 24/7 Support?

Mercury states it is available 24/7 to answer questions about its products and services, and it also promotes 24/7 claims filing online and by phone. For department-specific availability (especially billing), check Mercury’s published hours and options before calling.

Quick tip: If you’re calling about a claim, have your policy number, claim number (if you have one), the loss date, and the address/location ready to speed up the process.

Mercury Customer Service Hours and Department Times

Availability can depend on what you’re trying to do. Mercury highlights round-the-clock help for questions and claims, while certain payment assistance hours are listed separately.

  • Claims: File online 24/7 or call (800) 503-3724 (Mercury describes claims reporting as available day or night).
  • Billing help by phone: Mercury’s billing specialists list availability Monday–Saturday, 5:00 a.m.–9:00 p.m. PT when paying by phone.

Because call routing and hours can change, confirm the latest details on Mercury’s official pages: Contact Mercury and Payment Options.

How to Contact Mercury for Policy Changes

For common policy requests (ID cards, documents, basic updates), start with the online account portal. If your policy is through an agent, your agent can also handle many changes and answer coverage questions.

  1. Log into your Mercury account: Mercury My Account.
  2. Check for self-service options (documents, ID cards, billing).
  3. If you can’t complete the request online, call (800) 503-3724 or contact your agent.

How to File a Claim with Mercury

Mercury allows claims to be started online or by phone. If it’s safe to do so, gather basic details (photos, police report number if applicable, other party information) before you submit.

  • File online: Start through Mercury’s claims hub: File & Manage a Claim.
  • File by phone: Call (800) 503-3724.

How to Get Roadside Assistance

If you added roadside assistance to your policy, Mercury lists a dedicated roadside line that can dispatch towing and other services.

  • Roadside assistance line: Call (866) 519-6478.

Coverage details and limits can vary by state and policy. If you’re not sure what your plan includes, review your Mercury documents or see our explainer on Mercury roadside assistance coverage.

How to Get a Quote from Mercury

Mercury sells in 11 states: AZ, CA, FL, GA, IL, NV, NJ, NY, OK, TX and VA. That is the whole list, so if you live anywhere else Mercury can’t write your policy. The easiest way to start is online, but Mercury also lists a quote phone number.

Mailing Address and Payment Mailing Address

If you need to send general correspondence, Mercury lists the following address on its contact page:

Mercury Insurance
555 W Imperial Hwy
Brea, CA 92821-4802

If you’re mailing a payment, Mercury lists a separate payment address on its payment options page:

Mercury Insurance Group
P.O. Box 11991
Santa Ana, CA 92711

Quick tip: If you’re switching insurers, try to avoid a lapse in coverage. When in doubt, confirm your effective dates before you cancel.

How to Cancel a Mercury Policy

Cancellation rules can vary by state and by policy type. Typically, you’ll cancel by calling customer service or going through your agent. If you’re worried about fees, see our guide to Mercury insurance cancellation fees.

Other Helpful Mercury Resources

Some Mercury add-ons are serviced on their own line. For Mechanical Protection, Mercury lists (800) 654-8455 for service and sales, so you don’t go through the main customer service number. If you’re exploring add-ons, our explainer on mechanical breakdown insurance can help you compare how these products typically work.

Final Word

For most needs, call (800) 503-3724, the line Mercury labels Claims & Customer Service, or use the online claims and account tools. Mercury’s main switchboard is (800) 956-3728. For urgent roadside help, call (866) 519-6478. If you’re shopping for a new policy, use the online quote flow or call (877) 545-1639. My advice is to save the roadside number in your phone before you need it, because the number on your ID card is usually the claims line, not roadside.

FAQs on Mercury Customer Service

Sources

Checked October 5, 2026