How Do You Contact Nationwide Customer Service?

Last Updated on October 19, 2026

By James Shaffer · Reviewed by Thomas Rockford, insurance industry executive and financial analyst, on October 5, 2026 · How we fact-check

Nationwide is a major U.S. insurer, and it offers several ways to get help—by phone, online forms, the mobile app, or through a local agent. The best contact method depends on whether you need billing or policy service, claims, or roadside assistance.

Below is a fast, up-to-date directory for Nationwide auto and property insurance support. (Hours and phone menus can change—use Nationwide’s official contact directory if you need the latest department details.)

1. Start With The Right Line: Nationwide’s phone directory lists 1-877-669-6877 for auto and property sales and service, 1-800-421-3535 to file a claim, and 1-866-854-4140 for roadside assistance. The claims line is marked “Anytime.”
2. Hours Depend On The Task: Nationwide posts 9 a.m. to 8 p.m. ET weekdays for auto and property sales. Its directory marks the claims line “Anytime,” and its roadside assistance page calls the service 24-hour emergency roadside assistance.
3. Online Options Can Be Faster: Claims filing, bill pay, and many account tasks can be handled online or in the app. Nationwide says: “Get 24/7 support, pay bills and access documents easily with the app.”
4. Document Every Interaction: Keep your policy/claim number, dates, and names handy, and escalate to a supervisor (or your state insurance department) if an issue stalls.

Nationwide Customer Service Phone Numbers And Links

Is Nationwide Customer Service Available 24/7?

Partly, and it pays to know which part. Nationwide’s phone directory posts hours line by line: 9 a.m. to 8 p.m. ET weekdays for auto and property sales, 8 a.m. to 8 p.m. ET weekdays for life service, 8 a.m. to 6 p.m. ET weekdays for corporate. Beside the claims line, 1-800-421-3535, the hours column reads “Anytime”. Nationwide’s roadside assistance page says it offers members “24-hour emergency roadside assistance”, provided by or through Agero. The app carries the same promise: “Get 24/7 support, pay bills and access documents easily with the app.” For general policy service and sales, though, you are working inside posted weekday hours, so outside them use your online account, the app, the automated billing system or an online request for follow-up.

For the latest phone directory and department hours across Nationwide business lines, see Nationwide’s official directory here: Contact Nationwide: Phone Numbers.

How To File A Claim With Nationwide

You can file a claim with Nationwide any time:

• By phone (24/7): Call 1-800-421-3535.
• Online: Use Nationwide’s claims page at Nationwide.com.

If it’s an emergency or someone is injured, call 911 first. Then report the claim when you’re safe.

How To Get Nationwide Roadside Assistance

Nationwide calls this “24-hour emergency roadside assistance” and says the service is provided by or through Agero. You can request assistance by phone, app, or online form:

• By phone (24/7): Call 1-866-854-4140, the roadside assistance line in Nationwide’s phone directory. Nationwide’s roadside assistance coverage page gives 1-800-421-3535 as the number to call if you are a member and need help now, so that is the official alternate if the first line does not get you through.
• Online: Submit a request at nationwide.rsahelp.com. It’s a form, with no phone number on it, so note the number above before you need it.
• Mobile app: Use the Nationwide app to request service and track help.

Not sure whether you have the coverage (or what it includes)? Review Nationwide roadside assistance coverage before you rely on it.

How To Get A Quote Or Make Policy Changes

For quotes, policy changes, adding drivers, changing vehicles, or updating coverage, start with the main Nationwide line:

• Call: 1-877-669-6877. Nationwide posts sales hours of 9 a.m. to 8 p.m. ET on weekdays and no weekend hours.
• Online request: Submit details via the online contact form.

Does Nationwide Customer Service Have Good Reviews?

Customer experience varies by region, product, and whether you’re dealing with sales, service, or claims. In the 2026 J.D. Power U.S. Auto Insurance Study, published June 9, 2026, Nationwide ranked highest in Usage-Based Insurance with 711 points. It won no region that year; the Texas region it won in 2025 with 657 points went to Automobile Club of Southern California in 2026. If you’re considering telematics/UBI, start with usage-based insurance and learn more about Nationwide’s SmartRide.

What To Do If You Need To Escalate An Issue

If you’re stuck (for example, a billing issue or a delayed claim update), these steps usually help:

• Ask for the claim or reference number and write down the representative’s name and the date/time of the call.
• Request a supervisor or claims manager if your issue involves deadlines, repairs, or settlement disputes.
• Use written channels (online forms/email) when you need a paper trail for documents or follow-ups.
• If needed, contact your state insurance department for consumer complaint guidance (rules and timelines vary by state).

Bottom line: for most questions, start with 1-877-669-6877. For claims, use 1-800-421-3535 (24/7). For roadside assistance, use 1-866-854-4140 (24/7). My advice is to put the roadside number in your phone now and check your declarations page for the number printed there, because that is the one tied to your policy.

FAQs on Nationwide Customer Service

Sources

Checked October 5, 2026

• Nationwide — Contact Us by Phone
• Nationwide — Roadside Assistance
• Nationwide — Claims
• Nationwide — Bill Pay
• Nationwide — Member Resources
• J.D. Power — 2026 U.S. Auto Insurance Study, June 9, 2026
• J.D. Power — 2025 U.S. Auto Insurance Study, June 10, 2025