How Do You Contact National General Customer Service?

Last Updated on October 19, 2026

By James Shaffer · Reviewed by Thomas Rockford, insurance industry executive and financial analyst, on October 19, 2026 · How we fact-check

National General describes itself as “an Allstate company” and “one of the largest insurers in the United States,” and says it has been insuring people since 1920. Allstate closed its $4 billion purchase of National General Holdings in January 2021, then bought SafeAuto on June 1, 2021 and folded it into National General. So if your paperwork says SafeAuto or Direct Auto, you are a National General customer and the numbers below apply. For more background, see our Allstate and National General reviews.

If you need to pay a bill, update your policy, request documents, or start a claim, the fastest route is usually to contact the right department the first time—especially since National General operates through multiple underwriting companies and service channels.

1. Call the Right Department: Quotes, claims, and policy changes use different contact channels—using the correct one saves time.
2. Start a Claim Online if the Phones Are Shut: National General takes claims by phone and through its online claims center. Its personal auto product page advertises 24-hour claims reporting, but it publishes no hours for either channel, so the online form is the safer bet at odd hours.
3. No Hours Are Published: National General prints no hours of operation for any of its lines. For billing and endorsements, call during normal business hours or use your online account.
4. Use Trusted Benchmarks: A.M. Best for financial strength, J.D. Power for how the website and app perform, and the NAIC and your state regulator for complaint trends.

National General Contact Information

Use the directory below to reach the correct team. Every number here was read on National General’s own pages on October 5, 2026. If your policy paperwork lists a different number, follow your declarations page. State and product rules vary.

Is National General Customer Service Available 24/7?

Partly. National General’s personal auto product page advertises “24-hour claims reporting,” but that is a marketing page: its contact page prints no hours for any line, and its claims center does not use the words “24/7,” “24 hours” or “anytime” anywhere. Read the 24-hour promise as covering claim intake only, not billing, endorsements or any other line. You can report a claim by phone at 1-800-468-3466 or through the online claims center, and the online form is the one that will take your details at 3 a.m. The Motor Club advertises 24-hour roadside dispatch in its own membership materials.

For policy servicing (billing, endorsements, cancellations, document requests), assume normal business hours. If you need a same-day policy change, call the auto policy service line at 1-888-293-5108 during the working day, or use your online account to view documents and make payments.

How To File a Claim With National General

If you’re in an accident, prioritize safety first (move to a safe area if possible and call emergency services if needed). Then start your claim as soon as you can.

1. Collect key details: photos, driver info, witness info, and the police report number (if one exists).
2. Report the claim: call 1-800-468-3466, email claims@ngic.com, or use the online claim form. If your policy number starts with INT60 or IM, use 1-800-848-1777 instead. Flood claims go to 1-888-598-0296.
3. Ask what comes next: confirm your claim number, adjuster contact info, rental coverage (if any), and the best way to send documents.

After you open the claim, track communications and keep copies of estimates, repair invoices, and claim-related emails. That documentation can help if there’s a dispute about timeline, repair scope, or payment amounts.

How To Manage Your Policy or Make Changes

For common servicing tasks—like updating your address, requesting documents, changing vehicles, or asking about billing—start with 1-888-293-5108 or email service@ngic.com.

For self-service options, you can also use your online account to review coverage and documents, make payments, or access ID cards: My Policy Login.

Roadside Assistance Through National General Motor Club

National General roadside help comes through the National General Motor Club, which is a separate membership rather than part of your auto policy. Dispatch runs on its own number, which is printed on your membership card and welcome packet. National General’s own contact page lists no roadside number, so that card is where to get it.

Motor Club materials advertise towing to the nearest qualified repair facility and emergency expense reimbursement of up to $750 on certain plans. Those figures come from the Motor Club’s own plan documents rather than from National General’s site, so read your plan terms for the limits that apply to you. For a deeper breakdown, see National General’s roadside assistance review.

How To Get a Quote

To request a quote, call 1-800-462-2123 or use the form on National General’s contact page. National General lists that number for quotes, so if you are not sure which team you need, use the form on the contact page instead.

If you’re comparing quotes, make sure you’re using the same liability limits, deductibles, vehicle details, and driver history across insurers. Small differences in coverage can make a quote look cheaper than it really is.

Mailing Address for National General

National General’s contact page gives one corporate address, 450 W Hanes Mill Rd, Suite 101, Winston-Salem, NC 27105, and says this address does not receive mail. If you need help mailing claim or billing documents, it asks you to email service@ngic.com. If you are sending documents on an open claim, use the address on the letter you received.

How To Check National General Customer Service Reputation

No single rating tells the whole story, so it helps to check multiple sources—especially ones that measure claims handling and complaint trends.

• J.D. Power: the free 2025 U.S. Auto Insurance Study release names regional winners only, so there is no National General satisfaction score to look up there. The company does appear in J.D. Power’s 2026 U.S. Insurance Digital Experience Study, published May 13, 2026, where it ranked first in the shopping segment with 553 points, ahead of Automobile Club Group (AAA) at 546 and Erie at 545. That study rates websites and apps, not claims handling.
• Financial strength: A.M. Best rates National General Insurance Company A+ (Superior) with a stable outlook, dated September 2, 2026. Check which company is named on your declarations page, because National General writes through several underwriting companies and the rating belongs to the company, not the brand.
• Complaints and regulators: For a state-by-state snapshot, use the NAIC Consumer Insurance Search tool and your state department of insurance. The Better Business Bureau profile for National General Insurance Company carries an A+ rating, and the company is not a BBB accredited business. The BBB is not a regulator, so use it for complaint patterns rather than as a score.

Helpful links: J.D. Power Digital Experience Study · A.M. Best rating disclosure · NAIC Consumer Insurance Search · BBB Business Profile

Final Word

For most policy needs, start with the auto policy service line at 1-888-293-5108 or email service@ngic.com. For claims, call 1-800-468-3466 or use the online claim form. For roadside dispatch, use the Motor Club number on your membership materials. My advice is to put your claims number and your policy number in your phone contacts now, under the insurer’s name. Standing on the hard shoulder is a bad time to find out which of National General’s lines you need.

FAQs on National General Customer Service Number

Sources

Checked October 19, 2026

• National General — Contact Us
• National General — About Us
• National General — Claims Center
• AM Best — Rating Disclosure for National General Insurance Company, September 2, 2026
• J.D. Power — 2026 U.S. Insurance Digital Experience Study, October 4, 2026
• U.S. Securities and Exchange Commission — Allstate Closes the National General Acquisition
• U.S. Securities and Exchange Commission — Allstate Completes the SafeAuto Purchase, June 1, 2021
• Better Business Bureau — National General Insurance Company Profile