FREQUENTLY ASKED QUESTIONS

Travelers doesn’t do a lot of flashy advertisements on TV, but it’s one of the biggest insurance companies in the country. What kind of insurance do they sell, and are they a good option for your auto insurance?

Who is Travelers?

The Travelers Companies, aka Travelers, is one of the largest insurance companies that people usually haven’t heard of. That’s because they specialize in writing commercial insurance, which is insurance for businesses. Travelers is especially good at writing commercial insurance policies for very large companies, which has helped make them the 2nd largest insurance company in the US for commercial property insurance.

travelers auto insuranceTravelers is also one of the oldest insurance companies in the United States, having been founded in 1864 in Hartford, CT. A predecessor company was founded even before that in Minnesota, in 1853.

Today, it’s headquartered in New York City, incorporated in Minnesota, and maintains its largest office in Hartford, Connecticut.

Travelers is the 106th largest company in the United States on the Fortune 500 list, with annual revenues of over $28 billion and over 30,000 employees. Travelers operates exclusively through a network of over 14,000 independent agents.

Despite being primarily known for its commercial insurance, Travelers is actually the 9th largest personal auto insurance company in the US, coming in behind Nationwide.

How are Travelers’ Rates?

Despite being the 9th largest auto insurance company in the US, Travelers is known for being a primarily commercial insurance company for a reason. Travelers has average rates, but like with every insurance company, your rate with Travelers will depend on many factors.

Your personal factors that go into your auto rates include your driving and accident history, your age and gender, location, type of vehicle, credit score, and coverages selected.

In addition to those factors, each insurance company has specific locations that they are very competitive in, and others that they are not even close. Travelers has its pockets across the country that its rates are very good, while in other locations they won’t be as affordable.

Generally speaking, Travelers’ rates are going to be similar to other large insurance companies. If you don’t have good credit and have been in one or two accidents in the past 3 years, then Travelers likely won’t be competitive for you.

However, Travelers does offer a wide variety of discounts that could help lower their premium.

Which Discounts & Coverages does Travelers Offer?

If Travelers has decent base rates for you, then their wide range of discounts and coverages could help them to become the most competitive option for you.

In addition to all of the normal discounts, such as the multi-policy discount, multi-vehicle discount, safe driver discount, good student discount, Travelers also offers a few other discounts that aren’t quite as common.

For example, they offer a distant student discount, which is applied to a student driver who is away at school and does not have a car with them. They also offer an EFT (electronic funds transfer) discount for people who like to pay automatically each month from their checking account.

Travelers even offers a discount for just paying your bills on time and for doing a quote with them before your old policy expires (advance quote discount). They also offer discounts for newer vehicles less than 3 years old, as well as discounts for having a hybrid or electric vehicle.

Finally, Travelers offers a telematics program called IntelliDrive, which tracks certain aspects of your driving and could result in up to a 20% discount.

Travelers also offers an extensive amount of coverages. They offer GAP insurance, which is important for people that have loans on their newer vehicles. GAP insurance essentially covers the rapid depreciation in a car’s value, since the car’s worth will drop faster than what you will still owe on your loan. GAP covers the difference between what the insurance company pays for your car and the amount that you still owe on your loan.

Accident Forgiveness is another important coverage offered by Travelers. This is only eligible in some states, and also requires you to be accident-free for the last 5 years. If you are, then you can enroll in Accident Forgiveness and Travelers will guarantee that your premium won’t increase as a result of your first accident with them.

Finally, Travelers offers New Car Replacement on newer vehicles. It serves a similar purpose as GAP insurance, in that Travelers will replace your new car with a similar make and model, rather than simply paying the depreciated value of it.

How is Travelers with Claims and Customer Service?

Travelers receives average marks and reviews for its claims service, which could be a drawback. There are an equal number of satisfied Travelers customers as there are unhappy ones, but the company does not stand out above the rest when it comes to claims and customer service.

Final Word

If you have a good credit score and a good driving history and can maximize the wide variety of discounts offered, then Travelers could be a great option for your auto insurance. It’s a good company with a long history, so it’s worth checking out if you meet that criteria.

If you strongly value excellent claims service or don’t have a good credit score or a good driving history, then Travelers likely won’t be a good option for you.